Philline Bryant
Conyers,GA
Summary
At United Airlines, I excelled as a Customer Service Representative, mastering high-stress situations with unparalleled professionalism and empathy. My expertise in customer assistance and time management significantly enhanced customer loyalty and team efficiency. I also played a key role in mentoring new hires, showcasing my strong work ethic and integrity.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
United Airlines
06.1983 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Chester Sr High School
Chester, SCSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Money Handling
Timeline
Customer Service Representative
United Airlines
06.1983 - 01.2017
High School Diploma -
Chester Sr High School
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