PHILLIP ALBRIGHT

• 40 hours a week
• Coordinated and managed patient admissions, discharges, and transfers, ensuring compliance with facility regulations and accurate entry of data into patient files.
• Supervised and trained a team of 10+ staff, assigning responsibilities, monitoring performance, and providing guidance on proper documentation, scheduling, and patient care support.
• Monitored clinic and program access, escalating concerns to leadership when patient appointments, admissions, or discharges could not be completed within mandated timeframes.
• Served as the primary point of contact for patients, families, caregivers, and interdisciplinary staff, providing administrative support and exceptional customer service to ensure continuity of care.
• Scheduled and coordinated patient appointments in accordance with established guidelines, verifying provider orders, avoiding overbooking, and ensuring proper sequencing.
• Maintained and updated patient records and demographics, entered data accurately, collected insurance information, and notified patients of appointment details.
• Collaborated with medical, administrative, and community agencies to support patient transitions, including inpatient-to-outpatient discharges and communications with external VA facilities.
• Set priorities and managed workflow by adjusting daily operations to meet urgent patient and team needs, ensuring deadlines were met without compromising quality of service.
• Accurately completed patient movement transactions and treatment file updates as instructed by professional staff, maintaining compliance with VHA regulations.
• Delivered training and mentorship to staff at various performance levels, ensuring consistency and compliance with administrative and clinical support processes.

40 hours a week

• Supported youth through care coordination and administrative documentation, ensuring accurate records of daily progress and treatment goals.
• Facilitated scheduling of educational, social, and recreational activities, aligning with individualized plans of care.
• Provided mentorship and supervision to residents, promoting positive personal development and accountability.
• Documented and reported behavioral patterns to staff and supervisors, contributing to tailored interventions and improved outcomes.
• Acted as a liaison between youth, families, and staff to support effective communication and continuity of care.