Phillip Armstrong
Moss Point,MS
Summary
Experienced Customer Service Representative professional bringing 15 years in sales and support. Talented people motivator and problem solver. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Meat Department Clerk
Piggly Wiggly Supermarket
10.2023 - Current
- Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers
- Maintained a clean and organized meat department workspace, ensuring product quality and safety for consumers
- Addressed any discrepancies found during inventory counts promptly helping maintain accurate records
- Assisted customers with special requests and orders, leading to increased sales and repeat business
- Adhered to strict food safety guidelines when handling raw products, protecting both consumer health and company reputation.
Project Manager
A Affordable Services
12.2018 - 10.2023
- Supervised crew to facilitate top quality and achievement of project milestones
- Oversaw workforce schedules and allocated resources in collaboration with ground crew in order to achieve project goals
- Recruited and hired top-level talent for various job positions
- Managed projects to develop and launch new services for internal and external customers, planned and executed events and created and implemented new policies at the company.
Instructor
Technology Learning Center
05.2015 - 12.2018
- Instructed students in career development techniques including HVAC, Oil Heat, gas Heat, Geothermal, Solar, Basic Plumbing Testing
- Established objectives for all lessons, modules and projects
- Developed guides and course materials focused on reinforcing lecture information and helping students learn
- Assessed students' grasp of class material presented in courses and workshops
- Helped adult students meet diverse professional development goals.
Sales
Gervais Plumbing Heating AC Inc
03.2017 - 09.2018
- Completed documentation for product and service sales
- Improved profitability and developed pipelines with multiple sales penetration strategies
- Provided customers with recommendations to promote brand effectiveness and product benefits
- Helped improve and drive business success by delivering sales, credit, warranty and other key metrics
- Converted prospects by maintaining and managing sample inventory to aid sales pitch
- Elevated customer purchasing experiences to ensure steady revenue
- Introduced customers to new offerings and updated accounts
- Met with current customers on frequent basis to check on satisfaction and propose new offerings.
Estimator
Gervais Plumbing Heating AC Inc
03.2017 - 09.2018
- Coordinated product installation and scheduled crews to achieve project scopes of work
- Analyzed designs and performed accurate cost analysis on each of the designs
- Conducted site visits and provided recommendations and informed advice regarding site viability
- Prepared material orders to complete projects on time and on budget
- Generated new business by leveraging sales techniques and articulating product value to prospective customers, consistently following up with customers to ensure satisfaction
- Communicated with builders and contractors on residential and commercial projects to manage status and update customers
- Followed company procedures to maintain work environment in a neat and orderly condition
- Aided crews in joining, wrapping and sealing sections of pipe
- Prepared and administered preventative maintenance work orders
- Picked orders from inventory locations
- Performed basic machine set up
- Performed routine preventive maintenance to ensure that building systems operated efficiently.
Director Sales
McDonald Heating AC And Plumbing
01.2013 - 12.2017
- Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory
- Asked appropriate open-ended questions to discover prospects' needs and requirements
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Recommended brand products to customers, highlighted benefits and redirected objections to secure more than in sales
- Visited customer locations to determine needs, set up contracts and provide training
- Contacted customers as soon as issues arose to immediately find resolution before the problems escalated
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products
- Set up contracts, negotiated rates and hammered out service terms.
Service Manager
McDonald Heating AC An Plumbing
01.2012 - 01.2013
- Managed a team of 10 employees in all processes to ensure compliance with policies across the company
- Met with customers to discuss service needs and offer available solutions
- Met with key customers to discuss their service needs and develop effective and practical solutions
- Generated and developed leads to acquire new clients
- Provided staff members with the support and training to achieve top client satisfaction
- Maintained project quality with a hands-on management style
- Ensured that each guest's experience was positive, memorable and consistent
- Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance.
HVAC Service Technician
McDonald Heating And A/C
06.2004 - 01.2012
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Performed initial client assessment and analysis to begin research process
- Copied, logged and scanned supporting documentation
- Verified data integrity and accuracy
- Responded to customer requests via telephone and email
- Validated schematic designs working alongside hardware engineers
- Worked directly with departments, clients, management to achieve results
- Calibrated equipment to achieve maximum efficiency
- Closed out all work orders after verifying completion and reporting any discrepancies
- Filled out detailed work orders for each job completed
- Kept accurate records of time and materials used for each job
- Investigated major malfunctions and breakdowns of heating, refrigeration and air-conditioning systems
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
Education
Bachelor of Business Administration Business -
Barrington University
Atlanta, GA01.2002
Master of Arts Master's In Theology -
Christian Bible College
Rocky Mount, NC01.2001
US ARMY
05.1983
High School Diploma -
Centreville Academy
Centereville, MS01.1983
Skills
- Quality control
- Store maintenance
- Quality assurance controls
- Retail sales customer service
- In-store support
- Product organization
- Shipping and receiving understanding
- Office equipment proficiency
- Inbound and outbound calling
- Project management abilities
- Inventory control
- Team leadership
Certification
- TWIC
- Hot Works
- IAQ Certified
- EPA Certified Universal
Past Employment Info
- Technology Learning Center, 11 Buffum Dam Road, Oxford, MA, 01540, 508-987-1852, Tony Chamoun, tlc@techlearningcenter.com
- Gervais Plumbing Heating & AC, 317 Southbridge Street, Auburn, MA, 01501, 800-789-8727, Jeff Gervais, jeff@gervaisplumbing.com
- McDonald Heating AC And Plumbing, 200 Auburn Street, Auburn, MA, 01501, 508-832-5444, Michelle Lamoureaux, michelle@mcdonaldhvac.com
Additional Information
US ARMY 10TH Mountain Division 1986-1992
Timeline
Meat Department Clerk
Piggly Wiggly Supermarket
10.2023 - Current
Project Manager
A Affordable Services
12.2018 - 10.2023
Sales
Gervais Plumbing Heating AC Inc
03.2017 - 09.2018
Estimator
Gervais Plumbing Heating AC Inc
03.2017 - 09.2018
Instructor
Technology Learning Center
05.2015 - 12.2018
Director Sales
McDonald Heating AC And Plumbing
01.2013 - 12.2017
Service Manager
McDonald Heating AC An Plumbing
01.2012 - 01.2013
HVAC Service Technician
McDonald Heating And A/C
06.2004 - 01.2012
Bachelor of Business Administration Business -
Barrington University
Master of Arts Master's In Theology -
Christian Bible College
US ARMY
High School Diploma -
Centreville Academy
- TWIC
- Hot Works
- IAQ Certified
- EPA Certified Universal
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