Phillip "Wayne" Armstrong
Leicester,MA
Summary
Dynamic leader with a proven track record at McDonald Heating AC & Plumbing, adept in solution selling and fostering client relationships. Excelled in maximizing revenue, evidenced by managing a team to increase revenue by $2 million within a year. Skilled in multitasking and team leadership, consistently delivering exceptional customer satisfaction and operational efficiency.
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Manager
A-Affordable Home AC Services
12.2018 - 12.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Met project deadlines without sacrificing build quality or workplace safety.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Planned, designed, and scheduled phases for large projects.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
Instructor
Technology Learning Center
05.2015 - 12.2018
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Promoted classroom safety, collaboration, and best practices.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
- Increased student participation via engaging lectures and assignments.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Class Room Subject Areas: Oil Heat-Gas Heat=Propane Heat-Geothermal-Solar-Indoor Air Quality-EPA Study
Outside HVAC Sales
Gervais Plumbing Heating AC
03.2017 - 09.2018
- Finalized sales deals and contracts.
- Monitored market trends and competitor activities, adjusting strategies accordingly to maintain competitive advantage.
- Followed up with customers about customer service.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Delivered monthly sales forecasts to management, contributing to informed decision-making processes.
- Visited clients to sell Heating & Air Conditioning Systems
- Prepared sales presentations for clients showing success and credibility of products.
Estimator
Gervais Plumbing Heating AC
03.2017 - 09.2018
- Identified areas for cost saving to help increase profitability and lower client costs.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Prepared material orders to complete projects on time and within budget.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
Director of Sales
McDonald Heating AC And Plumbing
01.2013 - 12.2017
- Connected with prospects through trade shows, cold calling and local-area networking.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Managed and motivated sales team to increase revenue of 2 Million Dollars within the year ending period
- Worked closely with product teams to understand customer needs and requirements.
- Built relationships with customers and community to establish long-term business growth.
Service Manager
McDonald Heating AC & Plumbing
01.2012 - 01.2013
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Managed a Team of 10 Technicians
- Resolved customer complaints in professional and timely manner.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Analyzed service reports to identify areas of improvement.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Education
Bachelor of Science - Business Administration And Management
Barrington University
Mobile, AL01-2002
Master of Theology - Theology
Christian Bible College
Rocky Mount, NC01-2001
No Degree - Military Soldier
US Army 10th Mountain Division
Fort Drum, NY06-1985
High School Diploma -
Centerville Academy
Centreville, MS06-1983
Skills
- Motivated team player
- Sales proposal creation
- Revenue and profit maximization
- Customer Service-oriented
- Customer service
- Problem-solving
- Reasoning
- Multitasking
- Computer skills
- Goal oriented
- Team leadership
- Phone and email etiquette
- Sales presentations
- Verbal and written communication
- Active listening
- Approachable
- Resolution-oriented
- Sales reporting
- Relationship building
- Client relationship development
- Solution selling
Certification
Universal EPA Certificate
Oil Burner Certificate
Hot Works Certificate
IAQ Specialist
Gas Certificate
HVAC Certificate
Proctor For EPA Testing
Geo Thermal Certificate
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Project Manager
A-Affordable Home AC Services
12.2018 - 12.2024
Outside HVAC Sales
Gervais Plumbing Heating AC
03.2017 - 09.2018
Estimator
Gervais Plumbing Heating AC
03.2017 - 09.2018
Instructor
Technology Learning Center
05.2015 - 12.2018
Director of Sales
McDonald Heating AC And Plumbing
01.2013 - 12.2017
Service Manager
McDonald Heating AC & Plumbing
01.2012 - 01.2013
Universal EPA Certificate
Oil Burner Certificate
Hot Works Certificate
IAQ Specialist
Gas Certificate
HVAC Certificate
Proctor For EPA Testing
Geo Thermal Certificate
Bachelor of Science - Business Administration And Management
Barrington University
Master of Theology - Theology
Christian Bible College
No Degree - Military Soldier
US Army 10th Mountain Division
High School Diploma -
Centerville Academy
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