Summary
Overview
Work History
Education
Skills
Timeline
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Phillip Baker

Phillip Baker

Arthur City,TX

Summary

With a proven track record of implementing strategic approaches to drive profitability and growth, highly driven professional who is inspired by the vision of the Choctaw Nation: Living out the Chahta Spirit of Faith, Family, and Culture. As an Assistant General Manager. With a strong work ethic, adaptability, and a servant heart, ready to take on new challenges and contribute to the continued prosperity of the Choctaw Nation. Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Management professional who offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success. Versatile Assistant General Manager with 5 years of experience overseeing daily Casino operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. A personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

Assistant General Manager

Choctaw Casino & Resort Grant
10.2019 - Current
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals
  • Create budgets & business plans to focus strategic decisions on long-term goals
  • Strengthen Financial Growth & Economic Sustainability
  • Resolved guest complaints quickly while maintaining high quality standards of service delivery
  • Work with HR to support associates during organizational developments and changes
  • Work with Work Force Management to optimize schedules to be more efficient
  • Work with Marketing & Player Development Team to strategize and to increase revenue and target new markets
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success
  • Collaborated with F&B to discuss new opportunities
  • Delegated work to staff, setting priorities and goals
  • Complete variance reviews in order to maintain accuracy of financial records.

Table Games Manager

Grant
01.2009 - 01.2020
  • Oversaw the operations of Table Games at Grant and Broken Bow, including training, scheduling and associate development
  • Reviewed the table mix and implemented changes and promotional activity as necessary to stimulate increased business
  • Created budget, analyzed department P&L and presented financial data to senior leadership
  • Ensured adherence to all gaming regulations
  • Addressed and resolved customer and associate issues
  • Analyzed guests’ play to monitor for cheating, advantage players, card counters and any other suspicious or unusual activity.

Education

Choctaw University -

Atohnochi Leadership Training -

12.2023

Slot Performance Management- UNR -

06.2022

Table Games Management- UNR -

11.2014

Hugo High School -

05.2003

Skills

  • Guest Relationship Management
  • Operations Oversight of Multiple Properties
  • Advertising and Marketing
  • P&L Management
  • Budget Coordination
  • Performance Analysis
  • Staff Development
  • Operations Management
  • Staff Management
  • Inventory Control
  • Decision-Making
  • Revenue Forecasting

Timeline

Assistant General Manager

Choctaw Casino & Resort Grant
10.2019 - Current

Table Games Manager

Grant
01.2009 - 01.2020

Choctaw University -

Atohnochi Leadership Training -

Slot Performance Management- UNR -

Table Games Management- UNR -

Hugo High School -

Phillip Baker