Phillip Ballard
Jamestown,NC
Summary
Successful Regional Sales Manager skillful at establishing strategic approaches, finding new customers and expanding territories to maximize revenue.
Overview
16
16
years of professional experience
Work History
Regional Sales Manager
PPG - Ennis Flint
01.2018 - Current
- Provide exceptional customer service: handle questions, complaints, take orders and requests for quotes and process to home office; follow-thru on requests for assistance; trouble-shoot and assist customer in any way possible
- Advise customer base of industry and/or product developments - Prepare failure reports when appropriate; resolve customer dissatisfactions - Ensure all shipping and pricing information is correct on quotes, orders, etc, Make all travel arrangements necessary to accomplish territory goals, and Set sales and marketing direction and goals for each customer and overall territory - Track all territory projects and bids; prepare annual sales action plan and sales summary plan - Foster relationships with purchasing agents and appropriate administration - Establish and improve qualified product list, product specification and maintenance contracts - Record all product demonstration in Sales Control (CRM software)
- Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.
- Made onsite sales calls to prospective customers to help sales representatives close lucrative deals.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Over achieved the annual sales goals/budget every year.
Specialized Markets Sales Project Coordinator
Ennis, Trading, Inc
01.2016 - 01.2018
- Preparing and processing estimations, quotations, orders, SKU requests, complaints,
- RMAs, credit applications, track shipments
- Reviewing specialty design inquiries from customer and/or customer support
- Proactively identifying opportunities for improving the customer experience
- Assisting in plan/spec analysis to provide trackable, coordinated interpretations of the drawings for design and production.
Customer Sales/Support Specialist
Ennis, Trading, Inc
01.2013 - 01.2016
- Managed customer phone support and customer email support
- Prioritized customer purchase orders and inquisitions
- Coordinated closely with outside sales personnel for processing orders correctly.
Customer Service Rep
Aetna Insurance
01.2011 - 01.2013
- Completed required duties under strict deadlines and great pressure
- Achieved all matrix score goals that were expected
- Obtained 100% call quality rating and performed under high volume load.
Photography Assistant/Customer Service
The Allred Group
01.2007 - 01.2011
- Coordinated between the different departments for correct information
- Handled required paperwork needed to finish projects
- Daily maintained positive client relationships and trained new employees.
Education
High School Diploma -
High Point Central High School
High Point, NC05.2000
Skills
- Skills/Abilities
- Microsoft Office – Excel, PowerPoint, Word
- Multitask in demanding environments
- Team Oriented
- Excellent written and verbal communication
- Sales Control (CRM Software)
- Networking Events
- Cold Calling
- Territory Growth
- Negotiation and Persuasion
- Account and Territory Management
Timeline
Regional Sales Manager
PPG - Ennis Flint
01.2018 - Current
Specialized Markets Sales Project Coordinator
Ennis, Trading, Inc
01.2016 - 01.2018
Customer Sales/Support Specialist
Ennis, Trading, Inc
01.2013 - 01.2016
Customer Service Rep
Aetna Insurance
01.2011 - 01.2013
Photography Assistant/Customer Service
The Allred Group
01.2007 - 01.2011
High School Diploma -
High Point Central High School