Phillip B. Anderson
Security Services Manager
Pendergrass,GA
Summary
Results-driven security and human resources professional with extensive leadership experience in operations management, personnel supervision, and client relations. Proven success in managing security services, developing staff, and implementing process improvements. Experienced leading teams of up to 50 officers across multiple sites. Adept at conflict resolution, training, and compliance with company and client policies. Seeking to leverage management expertise and operational leadership as an Assistant Director with Securitas.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Security Supervisor
Sunstates Security
01.2024 - Current
- Supervise daily security operations, ensuring compliance with client and company policies.
- Train, schedule, and evaluate officers to maintain high performance and accountability.
- Serve as liaison with client management, addressing issues, resolving conflicts, and recommending improvements.
- Monitor incident reporting, enforce security protocols, and maintain a safe environment for staff and visitors.
- Assist with drafting, updating, and enforcing post orders to ensure clarity and compliance across all shifts.
- Identify opportunities to enhance client service delivery and expand security solutions in alignment with client needs.
Assistant Manager
Restaurant Depot
01.2023 - 01.2024
- Oversaw daily operations, inventory management, and customer service, ensuring compliance with company standards.
- Supervised staff across multiple departments and provided cross-training to support business needs.
Deli Associate
Publix
01.2021 - 01.2023
- Delivered premier customer service and product knowledge to meet customer needs.
- Conducted inventory control, ordering, and trained new employees to maintain standards.
Condominium Concierge Officer
PSI Security
01.2020 - 01.2021
- Monitored ingress/egress and CCTV systems to ensure resident safety.
- Enforced HOA bylaws, handled conflict resolution, and supported board/management.
- Updated and improved on-site SOPs to align with policy.
Operations Manager
Andy Frain Services
01.2009 - 01.2010
- Supervised 4 supervisors and 40–50 officers across multiple courthouse sites.
- Managed recruitment, hiring, coaching, payroll, and HR functions.
- Produced and documented SOPs, streamlined hiring processes, and implemented scheduling and training improvements.
Education
Bachelor of Arts - General Studies, Business Management concentration
Western Illinois University
Moline, IL05-2019
Skills
- Talent Development & Team Building
- Security Operations & Management
- Staff Supervision & Training
- Recruitment & Hiring
- Conflict Resolution & Client Relations
- Policy Enforcement & Compliance
- Process Improvement
Certification
Human Resource Management and Analytics
Timeline
Security Supervisor
Sunstates Security
01.2024 - Current
Assistant Manager
Restaurant Depot
01.2023 - 01.2024
Deli Associate
Publix
01.2021 - 01.2023
Condominium Concierge Officer
PSI Security
01.2020 - 01.2021
Operations Manager
Andy Frain Services
01.2009 - 01.2010
Bachelor of Arts - General Studies, Business Management concentration
Western Illinois University
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