PHILLIP BAXTER
Capitol Heights,MD
Summary
Bringing 20-year demonstrated track record of success in administration, strategic planning and performance optimization. Top strengths include resolving conflicts and operational problems that affect employee's. Expert Computer Operator effective at setting controls and running specific daily tasks. Collaborative team player capable of fixing minor issues and helping resolve more advanced problems. Experienced in server monitoring, troubleshooting and technical support. Able to install updates, check permissions and verify details. Detail-oriented and systematic with an organized approach and positive attitude. Mentored employee's in performance training, Floor maintenance and Housekeeping Aide duties. Peer Support Recovery Specialist with 30 years in development of employee interpersonal skills. Committed Housekeeping Aide Foreman whose superior knowledge of cleaning products and techniques alongside passion for teamwork spans over 20 years in hospitality industry. Provided unsurpassed guest satisfaction by delivering timely and efficient room cleaning services daily. Regularly participated in continuing safety training opportunities. Housekeeping professional with a 25 year background addressing hospital staff requests and problems to maintain high satisfaction. Detail-oriented and punctual with good teamwork abilities, solid housekeeping experience and excellent interpersonal skills. Assistant Housekeeping Foreman with years providing superior cleaning services in hospitality industry. Areas of expertise include implementing superior cleaning techniques, strictly adhering to safety regulations and exceeding weekly cleaning assignment expectations. Expert in time, attendance and performance in addition to Supply management. Experience with employee hiring selection process. Housekeeping Aide Foreman with over 30 years of successful experience in Management and Employee Relations. Recognized consistently for performance excellence and contributions to success with the Department of Veterans Affairs. Insightful Counselor familiar with Substance use treatment protocols. Adept at responding to emergency situations calmly and respectfully. Passionate about patient support and resource advocacy. Committed Counselor possessing a broad range of experience in delivering comprehensive case management to Peers in recovery programs. Accomplished at fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Currently looking to leverage background and expertise to take next career step as a Certified Peer Support Recovery Specialist with a respected organization that rewards diligence and professionalism.
Overview
45
45
years of professional experience
Work History
Certified Peer Support Specialist
ARM&ARM
Alexandria , VA
2021.10 - Current
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Attended classes and seminars to enhance knowledge of equipment and operating systems
- Increased awareness of and supported participation in self-help and advocacy organizations
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources
Mail Handler Assistant
USPS
District Heights , MD
2023.01 - 2023.12
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Developed strategies to speed up mail mail sorting and delivery processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maintained high level of confidentiality with mail items in line with regulations.
- Maintained mailroom supply inventories, purchase orders and vendor supplies
Mail Handler Assistant
USPS
District Heights , MD
2022.10 - 2022.12
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Proved successful working within tight deadlines in fast-paced environment.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
Work Site Supervisor/Housekeeping Aide Supervisor
Department of Veterans Affairs
Washington , DC
2007.08 - 2021.10
- Coordinated supplies, set schedules and delegated assignments to keep team on target and achieve productivity goals.
- Facilitated communication and increased work efficiency between management and housekeeping department team members.
- Managed team of 22 housekeepers carrying out various assignments.
- Trained, coached and motivated staff to maintain high performance levels
- Consistently met deadlines and requirements for all work orders.
- Responded to customer requests with friendly, knowledgeable service and support.
- Directed training of new team members and mentor each to promote productivity, accuracy and friendly service
- Completed documentation and logs each day and generated weekly reports detailing activities
- Greeted customers in timely fashion, while quickly determining their needs
- Recruited and selected well-qualified employees to fill vacancies
- Trained employees in aspects of floor care
- Trained employees in basic computer skills
- Trained employees in infection control health care associated infections
- Prepared and submitted accident and injury reports
- Assigned job duties and monitored performance against objectives
- Promoted efficient inventory practices among team members
- Kept site work safe and in line with budget, schedule and applicable VA policies and procedures
- Assigned housekeeping staff to specific shifts and tasks based on abilities and demand of daily requirements
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Increased employee performance through effective supervision and training.
- Inventory Management Manager.
- Functioned as Peer Support Recovery Specialist.
Automotive Mechanic/ Tow Truck Operator
Tow It Towing
Oxon Hill , MD
2000.01 - 2010.01
- Tow It towing And Repair - Washington, District Of Columbia
- Supported technicians in equipment maintenance and repair on diesel and gasoline cars and light to heavy duty trucks
- Maintained compliance with standards to perform all maintenance activities
- Followed company procedures to maintain work environment in neat and orderly condition
- Prepared and administered preventative maintenance work orders
- Accurately completed service reports and warranty forms
- Oversaw inventory, equipment maintenance and bay cleaning
- Operated wide variety of equipment including air tools, sanders, grinders, drill press, forklift and engine hoists, transmission jacks, rear end hoists
- Provided accurate measurements and estimates for all projects
- Trained staff of 10 direct labor employees to perform assembly and manufacture, and repair of vehicles
- Responsible for selection and maintenance of equipment
- Ensured that health and safety guidelines were followed
- Adjusted alignment of drills, cutters, dies, guides, and holding devices
- Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices
- Completed tear-down of existing motors and prepared and assembled new rebuild units
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements
- Assisted with project and site-related objectives, including acquisition, operating financing, financial controls, systems integration, and audits
Archives Technician
National Archives Record Center
Suitland , MD
2006.07 - 2007.07
- Managed reception activities, including greeting visitors, answering phones and maintaining front desk in organized manner
- Used various methods of data collection to research and record data successfully
- Acted as general assistant for reporting, correspondence and special employee projects
- Typed and compiled documents, answered phones and completed paperwork
- Performed clerical duties, including typing, answering phones and completing forms
- Maintained high levels of confidentiality while creating files, reports and records
- Screened referrals and input data into prospect database using Microsoft software
- Performed general administrative duties, including copying, faxing and filing
- Aggregated and prepared documentation and reports for office meetings, distribution and filing
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
- Prepared documents in Word and Excel
- Acted as liaison between clients and vendors and maintained effective lines of communication
- Responded to special requests and needs
- Created and edited documents such as correspondence, forms, reports and calendars
- Circulated creative folders and obtained sign-offs to maintain efficient production flow
- Properly handled hazardous waste materials to uphold safety regulations
- Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget
- Planned and executed Flood Project
- Effectively controlled release of proprietary and confidential information for general client lists
- Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review
- Conducted analysis to address optimum output which led to [positive outcome
United States Army Reserve
United States Army Reserve, E5
Laurel , MD
1981.11 - 1999.11
- Collaborated with Command to department on operational support tasks to model importance of group goals
- Liaised with field operators to organize and perform missile testing and quality standard training for new and existing staff
- Developed and executed plans to monitor standard process readiness skills
- Followed quality standards and procedures to minimize errors and maximize training results to Headquarters satisfaction
- Collected, analyzed and tracked data on student progress using training modules to update and enhance learning plans
- Administered Field tests assignments to monitor student understanding and progress, implementing systems to fix blocks in comprehension or learning on missile technology
- Worked one-on-one with students to remove barriers to get optimize students performance in live fire exercises
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation
- Performed 12 hour patrols of Military bases ,Storage , parking lots and military grounds
Platoon Sergeant
United States Army Reserve
Fort Hood , TX
1978.11 - 1981.11
- Provided important advice on planning and execution of deployment operations
- Delivered important training, coaching and mentoring to platoon personnel
- Built cohesive and successful team to support mission objectives
- Managed flow of tactical and technical information between commanders and enlisted personnel
- Maintained safety, security and operational readiness of military equipment
- Operated and maintained field communications equipment
- Tracked personnel and supplies within company
- Performed as fire team member during situational training exercises and all infantry dismounted battle drills
- Tracked and filed administrative paperwork and personnel folders
- Trained in use of tear gas and explosives
- Led fire team during infantry dismounted battle drills and situational training exercises
- Updated and filed supply records and forms
- Reviewed disciplinary and other adverse actions and made recommendations
- Directed logistical training procedures in accordance with military regulations
- Expert in tactical and technical guidance
- Operated and maintained communications equipment
- Administered supply chain applications using Property Book Unit Supply Enhanced (PBUSE)
- Maintained accurate inventory of all assigned equipment
- Identified and resolved equipment shortages
- Constructed and camouflaged infantry positions and equipment to prevent detection
- Tracked personal and professional development of Wheel Vehicle Repairer and provided mentoring to promote growth and alignment with core Army values
- Conducted personal and professional counseling, routine inspections and physical fitness tests
- Advised Maintenance Control Officer regarding needed repairs and material readiness
- Maintained health, welfare and combat readiness of personnel within platoon
- Trained, supervised and organized over 50 soldiers and personnel
- Trained, supervised and organized over 50 soldiers and personnel
Education
Watercraft Engineering School - Fort Story VirginiaReceived Certification as watercraft Engineer. - Watercraft Engineering
Watercraft Engineer School
Fort Story, Virginia1993
Skills
- Project management skills
- Equipment problem resolution
- Extensive experience with Automotive engineering
- Project foreman
- Computer proficient
- Commercial site supervision
Accomplishments
- Automobile Air Conditioning Service
- Diesel technology with light/heavy mechanic
- Gasoline light vehicle and truck mechanic
- HVAC certified
- Watercraft Engineer
- Proficient in Microsoft computer applications
- Supply Management
- Peer Support Recovery Specialist.
- Civil Engineering
Affiliations
- Member, LINKEN, 2015 to Current
- Arm & ARM Peer Support Recovery Services
- Army Institute for Professional Development
Timeline
Mail Handler Assistant
USPS
2023.01 - 2023.12
Mail Handler Assistant
USPS
2022.10 - 2022.12
Certified Peer Support Specialist
ARM&ARM
2021.10 - Current
Work Site Supervisor/Housekeeping Aide Supervisor
Department of Veterans Affairs
2007.08 - 2021.10
Archives Technician
National Archives Record Center
2006.07 - 2007.07
Automotive Mechanic/ Tow Truck Operator
Tow It Towing
2000.01 - 2010.01
United States Army Reserve
United States Army Reserve, E5
1981.11 - 1999.11
Platoon Sergeant
United States Army Reserve
1978.11 - 1981.11
Watercraft Engineering School - Fort Story VirginiaReceived Certification as watercraft Engineer. - Watercraft Engineering
Watercraft Engineer School
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