Phillip Blankenship
Bunnlevel,NC
Summary
Successful at assessing and understanding problems and developing proactive, successful solutions to meet customer needs and maximize company performance. Positive, upbeat and committed to continuous professional development. Responsible Construction coordinator offering excellent customer service, problem-solving, team collaboration and mechanical abilities developed over 6-year in trade career. Capable decision-maker with self-motivated approach to addressing any installation or repair need. Specialize in commercial construction and residential service. Technical-minded professional finds appropriate solutions to complex issues. Delivers great service while meeting project deadlines. Flexible professional with strong work ethic. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shop Manager
ServiceMaster
07.2024 - Current
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Implemented safety protocols for field teams that minimized workplace injuries and accidents while maintaining OSHA compliance.
- Trained new staff members in company protocols and best practices, ensuring a high level of service quality.
- Improved client satisfaction by providing timely updates and consistently meeting project deadlines.
- Oversaw regional P&L analysis and budget planning to effectively manage financial resources for optimal results.
Project Manager
ServiceMaster
01.2024 - 07.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Restoration Manager
Showcase Restoration
10.2023 - 01.2024
- Enhanced project efficiency by implementing effective restoration techniques and supervising team members.
- Reduced project completion time through meticulous scheduling and resource management.
- Improved client satisfaction by consistently delivering high-quality restoration services within established deadlines.
- Streamlined communication between team members to ensure clear understanding of project goals and expectations.
- Mentored new employees, providing guidance on best practices for efficient project execution.
- Managed budgets for multiple projects, ensuring cost-effective allocation of resources and materials.
- Established strong relationships with clients, fostering trust and confidence in our services.
- Collaborated with other supervisors to share knowledge and implement best practices across all teams.
- Coordinated with various subcontractors for seamless integration of their work into the overall project scope.
- Conducted regular site inspections to monitor progress and address any potential issues promptly.
- Provided detailed progress reports to clients, keeping them informed on project status at all times.
- Optimized workflow processes by regularly reviewing current systems in place, identifying areas for improvement, and implementing necessary changes for better results.
- Collected payments and discussed results of work with customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
HVAC Installer
Blanton's Air, Plumbing & Electric
05.2022 - 08.2023
- Installer Technician with a proven track record of excellence in quality control and exceptional customer interaction. Skilled in the installation, maintenance, and repair of heating, ventilation, and air conditioning (HVAC) systems, with a strong commitment to ensuring customer satisfaction and system reliability.
- Performed installation of residential and commercial HVAC systems, including air conditioning units, furnaces, heat pumps, air handlers, and ductwork.
- Conducted maintenance on existing HVAC systems to ensure proper operation and energy efficiency.
- Troubleshot HVAC system issues using appropriate tools and test equipment.
- Installed condensate lines, gas piping, venting systems for water heating appliances, exhaust fans.
- Maintain professionalism and cultivate trust and rapport with clients. - Educate customers on HVAC system operation, maintenance, and energy efficiency to enhance their overall experience.
- Maintain meticulous records of installations and maintenance
- Adhere to all safety protocols and regulations, prioritizing a safe work environment for self and team members activities
HVAC Installer
Mark Air
09.2021 - 05.2022
- Experienced HVAC Installer Technician with a strong background in maintaining quality standards and providing exceptional customer service. Proficient in installing, servicing, and repairing HVAC systems, ensuring client satisfaction and system reliability.
- Performed installation of residential and commercial HVAC systems, including air conditioning units, furnaces, heat pumps, air handlers, and ductwork.
- Conducted maintenance on existing HVAC systems to ensure proper operation and energy efficiency.
- Troubleshot HVAC system issues using appropriate tools and test equipment.
- Installed condensate lines, gas piping, venting systems for water heating appliances, exhaust fans.
- The ability to ensure eligibility, health, and safety of our on site team
- Create comprehensive reports detailing installation status, equipment performance, and client feedback for internal use.
Connector Foremen
Trinity Steel Erections
05.2018 - 09.2021
- Experienced Iron Worker Foreman with a proven track record in supervising and leading teams of ironworkers in the safe and efficient construction of structural steel and metalwork projects
- Lead and oversee a team of ironworkers, assigning tasks, and providing guidance to ensure efficient project execution.
- Set clear performance expectations and promote a culture of safety, quality, and teamwork among crew members.
- Collaborate with project managers and other stakeholders to plan and schedule ironwork tasks in alignment with project goals and timelines.
- Conduct regular safety meetings and training to maintain a secure work environment.
- Assisted in the development of plans to increase customer engagement and loyalty.
- Developed strategies for optimizing customer experience across multiple channels.
- Collaborated with cross-functional teams to ensure customer satisfaction goals were met.
- Advised on solutions to improve customer service operations.
- Provided technical support for customers when needed.
- Conducted interviews with customers to identify areas of improvement within customer service processes.
- Proficiently install, erect, and weld structural steel components, metal decking, and other metalwork elements according to project specifications and industry standards.
- Ensure the accurate interpretation of blueprints, drawings, and plans for precise installations.
- Conduct quality inspections to maintain high standards of workmanship
Dryer Operator
Georgia-Pacific
07.2016 - 05.2018
- Dedicated Wood Mill Dryer Operator with expertise in operating and maintaining wood drying equipment to efficiently and effectively dry lumber and wood products.
- Checked and monitored gauges, meters and displays to ensure proper functioning of dryer equipment.
- Adjusted temperature settings on dryers according to product specifications.
- Set up, operated and maintained drying machines to process materials or substances.
- Inspected finished products for quality assurance purposes.
- Worked in a factory or warehouse setting with forklift and heavy machinery ( frontend loaded and semi truck) experience with proficiency in safely handling, maneuvering, and maintaining such equipment to ensure efficient and smooth operations.
- Calibrated various components such as timers, pumps and valves for optimal performance of equipment.
- Conducted regular inspections on belts, chains, pulleys and other moving parts to identify potential problems before they occur.
- Replaced worn out parts with new ones as required by company standards.
- Assisted colleagues with troubleshooting complex technical problems related to drying machines.
- Reported any damage or malfunctioning of equipment promptly so that it can be addressed in a timely manner.
- Provided technical support to fellow employees regarding operation of dryer systems.
- Visually and manually inspected products during and after drying to evaluate progress and control process to achieve outcomes consistent with product specifications.
- Reviewed and interpreted work orders to identify product types and machine setting specifications appropriate to desired output.
Vertical Engineer
US Army
08.2013 - 07.2016
- As a Construction Vertical Engineer, I specialize in the planning, budgeting, coordination, and execution of construction projects tailored to the retail industry.
- My expertise encompasses the design and development of retail spaces, ensuring that they meet the unique needs of this sector.
- Developed and implemented engineering strategies to improve production efficiency.
- Created detailed designs for new products, components, and systems.
- Identified customer needs and developed solutions based on user feedback.
- Conducted research into the feasibility of product design plans.
- Collaborate with clients to understand their specific construction requirements, including layout, fixtures, and branding elements.
- Translate client objectives into comprehensive construction plans that optimize space utilization and customer flow within retail environments.
- Oversee all aspects of construction projects, from concept to completion, ensuring they are delivered on time and within budget.
- Coordinate with architects, contractors, and subcontractors to guarantee project goals align with retail industry standards.
- Ensure that all construction work complies with local building codes, safety regulations, and ADA accessibility standards.
- Implement rigorous quality control measures to maintain high standards in retail construction, emphasizing aesthetics and functionality.
- Develop and manage project budgets, closely monitoring expenses and seeking cost-effective solutions to maintain profitability for clients.
- Track expenditures and provide transparent financial reporting to clients throughout the construction process.
- Proven experience in managing construction projects, with a specific focus on retail environments.
- Comprehensive knowledge of retail design principles, fixtures, and branding elements.
- Familiarity with local building codes, safety regulations, and ADA accessibility standards.
- Strong project management and budgeting skills.
- Excellent problem-solving abilities and adaptability.
- Effective communication and teamwork skills, essential for collaborating with retail clients and project stakeholders.
Education
High school diploma -
Rustburg High School
Associate in Information Technology -
University of Phoenix-Online Campus
11.2023
Certificate in HVAC -
VTI
06.2021
Skills
- Construction
- Forklift
- Load & Unload
- Heavy Lifting
- Reach Truck
- Military Experience
- Order Picker
- Pallet Jack
- Materials Handling
- Lawn Care
- HVAC
- Heavy lifting
- Customer service
- OSHA Safety Requirements
- Scope Management
- Construction Administration
- Budget Management
- Estimating
- New Construction
- Site Safety
Certification
- EPA 608 Universal, Present
- R410A Safety Certification, Present
- OSHA 30, Present
- EPA Type II, Present
- EPA Type III, Present
- WRT
- ASD
- EPA Certification, Present
Timeline
Shop Manager
ServiceMaster
07.2024 - Current
Project Manager
ServiceMaster
01.2024 - 07.2024
Restoration Manager
Showcase Restoration
10.2023 - 01.2024
HVAC Installer
Blanton's Air, Plumbing & Electric
05.2022 - 08.2023
HVAC Installer
Mark Air
09.2021 - 05.2022
Connector Foremen
Trinity Steel Erections
05.2018 - 09.2021
Dryer Operator
Georgia-Pacific
07.2016 - 05.2018
Vertical Engineer
US Army
08.2013 - 07.2016
Associate in Information Technology -
University of Phoenix-Online Campus
Certificate in HVAC -
VTI
- EPA 608 Universal, Present
- R410A Safety Certification, Present
- OSHA 30, Present
- EPA Type II, Present
- EPA Type III, Present
- WRT
- ASD
- EPA Certification, Present
High school diploma -
Rustburg High School
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