Summary
Overview
Work History
Education
Skills
Projects
Languages
Websites
Timeline
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PHILLIP BOAH

Bronx,NY

Summary

Driven and enthusiastic IT major with a strong foundation in Network Admin. Proficient in software development and system analysis. Skilled in problem-solving and troubleshooting, with an analytical mindset and a passion for learning new technologies. Solid understanding of networking principles, database management, and cybersecurity concepts. Highly organized and detail-oriented with excellent communication and teamwork abilities. Seeking opportunities to apply theoretical knowledge and gain practical experience in a dynamic IT environment. Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex avionics systems, including Microsoft operating systems, servers and specialized logistics software. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking, and results.

Overview

4
4
years of professional experience

Work History

IT Systems Administrator

Morrisville State College
New York
01.2024 - Current
  • Managed and maintained Active Directory infrastructure for a large corporate network, including user account management, group policies, and access control
  • Designed and implemented Cisco router configurations to optimize network performance and ensure secure connectivity between multiple office locations.
  • Configured and troubleshooted network printers to ensure reliable printing services across the organization.
  • Administered Cisco switches, including VLAN configuration, spanning tree protocol, and port security measures to enhance network stability and security.
  • Implemented and supported Linux servers for various network services, including file sharing, web hosting, and database management.
  • Planned and executed LAN/WAN control strategies, including network segmentation, bandwidth optimization, and traffic monitoring to improve overall network efficiency.
  • Provided technical support and training to staff members on network-related issues, ensuring smooth operation and minimal downtime.
  • Collaborated with cross-functional teams to plan and execute network upgrades, expansions, and migrations while minimizing disruption to business operations.
  • Documented network configurations, procedures, and troubleshooting guides to facilitate knowledge sharing and ensure continuity of operations.
  • Proactively monitored network performance, security vulnerabilities, and emerging technologies to recommend and implement improvements aligned with business objectives.

Help Desk

Church
Bronx, New York
06.2020 - 08.2020
  • Providing Technical Support: Assisting members of the congregation with technical issues they may encounter during church services, events, or while using church facilities
  • This could include troubleshooting audiovisual equipment, computers, internet connectivity, and software applications.
  • Maintaining Equipment: Ensuring that all technical equipment used within the church, such as sound systems, projectors, lighting, and computers, are properly maintained and in good working condition
  • This may involve regular inspections, repairs, and coordinating with external vendors for maintenance services when necessary.
  • Training and Support: Offering training sessions or workshops to church staff and volunteers on how to use technical equipment effectively and troubleshoot common issues
  • Providing ongoing support and guidance to individuals who may be less familiar with technology.
  • Managing Communication Channels: Overseeing communication channels such as email, phone lines, or online ticketing systems to receive and respond to requests for technical assistance from members of the congregation or church staff.
  • Inventory Management: Keeping track of inventory related to technical equipment, including purchases, repairs, replacements, and disposals
  • Maintaining accurate records of equipment specifications, warranties, and service agreements.
  • Security and Data Protection: Implementing measures to protect sensitive information and ensure the security of church technology systems
  • This may involve setting up firewalls, antivirus software, data encryption, and user access controls.
  • Collaboration with Other Departments: Collaborating with other departments within the church, such as worship teams, event organizers, and administrative staff, to ensure that technical requirements are met for various activities and services.
  • Budgeting and Planning: Assisting in the development of budgets and plans for purchasing new equipment, upgrading existing systems, or implementing new technologies to support the needs of the church community.
  • Adapting to Changing Needs: Staying informed about emerging technologies and trends in the field of church technology to proactively address evolving needs and opportunities for improvement within the church environment.
  • Customer Service: Providing excellent customer service to all members of the congregation, demonstrating patience, empathy, and professionalism when addressing technical issues or inquiries.

Staff Member

SYEP
New York
07.2020
  • Worked as one of the summer staff leaders
  • My role was to help the kids engage in good learning experiences
  • Help them explore career opportunities.

Education

BACHELOR OF TECHNOLOGY: NETWORK ADMINISTRATION -

SUNY Morrisville

Skills

  • Proficiency in operating systems like Windows, Linux, or macOS
  • Understanding of networking concepts and protocols
  • Familiarity with databases and SQL
  • Knowledge of firewalls, intrusion detection systems, antivirus software, and other security tools
  • CompTIA Security: Provides fundamental knowledge of network security and risk management
  • Strong problem-solving and critical thinking abilities
  • Good communication skills, both oral and written
  • Ability to work collaboratively in teams
  • Ability to stay updated with evolving cybersecurity trends and technologies
  • Time management and organizational skills
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified: Azure Administrator Associate
  • System Troubleshooting
  • Software Deployment
  • Active Directory
  • Configuration Management
  • Network Administration
  • Windows Servers

Projects

IT Systems Administrator, Morrisville State College, New York, NY, 01/2024, Current, Managed and maintained Active Directory infrastructure for a large corporate network, including user account management, group policies, and access control., Designed and implemented Cisco router configurations to optimize network performance and ensure secure connectivity between multiple office locations., Configured and troubleshooted network printers to ensure reliable printing services across the organization., Administered Cisco switches, including VLAN configuration, spanning tree protocol, and port security measures to enhance network stability and security., Implemented and supported Linux servers for various network services, including file sharing, web hosting, and database management., Planned and executed LAN/WAN control strategies, including network segmentation, bandwidth optimization, and traffic monitoring to improve overall network efficiency., Provided technical support and training to staff members on network-related issues, ensuring smooth operation and minimal downtime., Collaborated with cross-functional teams to plan and execute network upgrades, expansions, and migrations while minimizing disruption to business operations., Documented network configurations, procedures, and troubleshooting guides to facilitate knowledge sharing and ensure continuity of operations., Proactively monitored network performance, security vulnerabilities, and emerging technologies to recommend and implement improvements aligned with business objectives.

Languages

English
Professional

Timeline

IT Systems Administrator

Morrisville State College
01.2024 - Current

Staff Member

SYEP
07.2020

Help Desk

Church
06.2020 - 08.2020

BACHELOR OF TECHNOLOGY: NETWORK ADMINISTRATION -

SUNY Morrisville
PHILLIP BOAH