Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Phillip Boulware

Sarasota

Summary

Dynamic Production Supervisor with a proven track record at Sir Speedy Print, enhancing productivity through process improvements and effective team collaboration. Skilled in personnel oversight and inventory tracking, I successfully reduced waste and improved on-time delivery rates, while fostering a supportive environment that prioritizes quality and customer satisfaction.

Professional with experience in ticketing and customer service with the Tampa Bay Rays, prepared to bring efficiency and precision to ticketing operations. Known for strong collaboration skills, adaptability, and focus on achieving results. Skilled in managing ticket sales, handling customer inquiries, and maintaining accurate records. Reliable team player with keen eye for detail and commitment to delivering high-quality service.

Knowledgeable Logistics Specialist skilled in managing supply chain operations and optimizing transportation routes. Proven ability to streamline logistics processes and support cost-effective distribution strategies. Demonstrated expertise in inventory management and vendor coordination.



Overview

17
17
years of professional experience

Work History

Production Supervisor

Sir Speedy Print, Signs, Marketing
09.2014 - 09.2025
  • Supervised production team to ensure efficient workflow and adherence to quality standards.
  • Implemented process improvements resulting in reduced waste and enhanced productivity.
  • Trained new staff on operational procedures, safety protocols, and equipment usage.
  • Coordinated scheduling to optimize resource allocation and meet project deadlines.
  • Streamlined packing processes, reducing errors and enhancing overall productivity within the fulfillment center.
  • Collaborated with cross-functional teams to resolve shipping discrepancies and improve customer satisfaction rates.
  • Implemented inventory tracking systems, optimizing stock levels and minimizing overages or shortages.
  • Streamlined supply chain operations, enhancing efficiency and reducing lead times.
  • Directed shipping and receiving of wide range of products daily.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.
  • Install signs, banners and other media material for our customers

Ticketing Staff Member

Tampa Bay Rays
03.2016 - Current
  • Managed ticket sales and customer inquiries, ensuring efficient service delivery.
  • Processed transactions accurately using point-of-sale systems to enhance customer satisfaction.
  • Elevated guest experience by promptly resolving any seating disputes or concerns upon arrival at the venue.
  • Enhanced customer satisfaction by efficiently handling ticketing transactions and addressing inquiries.
  • Helped Fans with retrieving their mobile tickets via the MLB ballpark app.
  • Strengthened relationships with loyal patrons through personalized attention and excellent customer service skills.
  • Remained vigilant against fraudulent activity, verifying identification information when necessary to protect both the company and its customers.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Greeted customers with smile and provided friendly, knowledgeable service.

Bindery Lead

Panther Printing
01.2013 - 09.2014
  • Led bindery operations to ensure timely completion of projects while maintaining quality standards.
  • Supervised team members, providing training and mentorship to enhance skill development and productivity.
  • Implemented process improvements that increased workflow efficiency and reduced production downtime.
  • Monitored equipment performance, troubleshooting issues to minimize interruptions in the bindery process.
  • Operated and maintained bindery machinery for efficient production processes.
  • Managed workflow to ensure timely completion of print finishing tasks.
  • Troubleshot equipment issues, minimizing disruptions during production runs.
  • Lubricated, cleaned and performed minor repairs to machine parts to keep machines in working condition.

Bindery Machine Operator

Coastal Printing
01.2009 - 12.2012
  • Operated bindery equipment to ensure accurate and timely completion of production runs.
  • Set up and adjusted machines for various binding techniques, enhancing workflow efficiency.
  • Assisted in training new operators on equipment use and safety protocols, fostering team competency.
  • Monitored quality control throughout the binding process, identifying and resolving defects swiftly.
  • Collaborated with production teams to streamline processes, reducing downtime between jobs.
  • Set up and operation of Muller Martini saddle stitcher.
  • Set up and operation of Polar flatbed cutter.
  • Set up and operation of various bindery equipment

Education

Associate of Arts - Consumer And Family Sciences

Indiana-Purdue University At Fort Wayne
Fort Wayne, IN

Skills

  • Personnel oversight
  • Production scheduling
  • Team building
  • Supportive communication
  • Conflict resolution skills
  • Effective team collaboration
  • Strong attention to detail
  • Systematic data documentation

Languages

Spanish
Limited Working

Interests

  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • App Development and Troubleshooting

Timeline

Ticketing Staff Member

Tampa Bay Rays
03.2016 - Current

Production Supervisor

Sir Speedy Print, Signs, Marketing
09.2014 - 09.2025

Bindery Lead

Panther Printing
01.2013 - 09.2014

Bindery Machine Operator

Coastal Printing
01.2009 - 12.2012

Associate of Arts - Consumer And Family Sciences

Indiana-Purdue University At Fort Wayne

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