Phillip Brooks
Atlanta,GA
Summary
Proven Technician with a solid background at AT&T, specializing in maintenance and repairs, and exceptional attention to detail. Excelled in a safety-first environment, mentoring junior staff and enhancing system troubleshooting processes. Demonstrated expertise in customer service and mechanical knowledge, significantly improving team efficiency and service quality. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
11
11
years of professional experience
Work History
Technician
AT&T
03.2013 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Maintained compliance with regulatory standards and safety requirements.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Organized work to meet demanding production goals.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Completed job reports and logs immediately following service calls.
Education
Bachelor of Arts - Communication Studies
Sacramento State University
Sacramento, United States06.2010
Skills
- Works Well Under Pressure
- Written/Verbal Communication
- Attention to Detail
- Customer Service
- Maintenance and repairs
- Troubleshooting
- Mechanical Knowledge
- System Troubleshooting
- Multitasking and Organization
- Installation and Repair
Accomplishments
Tenured technician. Recognized as a top performing technician in my organization. Earn incentive funds for exceeding monthly quarters for consecutive months in a row.
Timeline
Technician
AT&T
03.2013 - Current
Bachelor of Arts - Communication Studies
Sacramento State University
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