Phillip Butcher
Mineral Ridge
Summary
Professional with proven skills in packing, shipping, and receiving. Effective at ensuring accurate inventory management, quality control, and timely fulfillment. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in handling various tasks efficiently.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Packing, Shipping, and Receiving Assembler
Schwebel's Bakery
Youngstown, OH
04.2025 - 06.2025
- Operated automated packing machinery to ensure efficient product packaging and labeling.
- Coordinated receiving processes, verifying shipment accuracy against purchase orders.
- Managed inventory control, maintaining optimal stock levels through regular audits.
- Trained new hires on safety protocols and standard operating procedures for assembly tasks.
Laborer
Labormax
Warren, OH
01.2025 - 04.2025
- Operated heavy machinery to assist in production processes, ensuring safety compliance and efficiency.
- Maintained cleanliness and organization of work areas, promoting a safe and productive environment.
- Assisted in loading and unloading materials, optimizing workflow and reducing delays.
- Collaborated with team members to meet production deadlines while maintaining quality standards.
Food Service Worker
Arby's
Hubbard, OH
10.2024 - 11.2024
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Laborer/Forklift Operator
Ground Tech Inc
Youngstown, OH
03.2024 - 10.2024
- Operated heavy machinery to complete construction projects efficiently.
- Collaborated with team members to maintain a safe work environment.
- Assisted in site preparation and material handling for various projects.
- Implemented quality control measures to ensure project specifications were met.
Food Service Worker
Dunkin' Donuts Franchising
Niles, OH
01.2024 - 02.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Food Service Worker
Arbys
Hubbard, OH
11.2023 - 01.2024
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Assisted in inventory management, tracking stock levels and minimizing waste.
- Handled cash transactions accurately, adhering to financial protocols and procedures.
- Implemented process improvements that streamlined food preparation and service times.
Sales Associate/Cashier
SER
Niles, OH
08.2022 - 08.2023
- Enhanced customer experience through personalized product recommendations and attentive service.
- Managed inventory levels, ensuring product availability and adherence to stock rotation procedures.
- Trained new team members on sales techniques and customer engagement strategies.
- Collaborated with management to implement promotional displays, driving increased foot traffic.
- Fostered relationships with customers, resulting in repeat business and brand loyalty.
- Led initiatives for upselling, achieving consistent increases in average transaction value.
- Resolved customer complaints efficiently, ensuring satisfaction and retention rates remained high.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Collaborated with team members to achieve monthly sales targets.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
Food Service Worker
McDonald's
Mineral Ridge, OH
08.2022 - 08.2022
- Operated kitchen equipment to prepare high-quality food items consistently.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of workstations in compliance with food safety standards.
- Trained new staff on operational procedures and customer interaction techniques.
Cashier/Sales Associate
The Wright Place
Rome, OH
03.2022 - 07.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash registers and ensured proper cash handling procedures.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to streamline checkout processes for improved efficiency.
- Trained new staff on operational procedures and customer service best practices.
- Monitored inventory levels and reported discrepancies to management for resolution.
- Implemented strategies to minimize wait times during peak hours, improving customer satisfaction.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Developed rapport and fostered brand loyalty by offering personalized service.
Warehouse Worker
Amazon
Euclid, OH
02.2022 - 03.2022
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Managed inventory using Amazon's Warehouse Management System, ensuring accurate stock levels.
- Collaborated with team members to streamline order fulfillment processes, enhancing productivity.
- Trained new employees on safety protocols and operational procedures, fostering a safe work environment.
Cook/Dishwasher
Buddys Steakhouse
Waynesburg, PA
09.2021 - 02.2022
- Prepared high-quality steaks and sides according to restaurant standards.
- Ensured kitchen cleanliness and adherence to food safety regulations.
- Collaborated with team members to streamline meal preparation processes.
- Trained junior cooks on menu items and cooking techniques.
Customer Service Cashier/Sales Associate
BFS Foods
Waynesburg, PA
07.2019 - 08.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted in training new cashiers on operational procedures and best practices.
- Streamlined checkout processes to reduce wait times for customers.
- Conducted regular inventory checks to support stock accuracy and availability.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Implemented suggestions for improving customer service delivery based on feedback received.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Fast Food Crew Member
Taco Bell
Waynesburg, PA
05.2019 - 07.2019
- Operated cash register, processed transactions, and handled customer inquiries efficiently.
- Prepared food items according to safety and quality standards, ensuring compliance with health regulations.
- Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.
- Trained new staff on operational procedures and customer service best practices, fostering a supportive team environment.
Temp Worker
Family Dollar
Huntington, WV
04.2019 - 05.2019
- Processed customer transactions efficiently at cash registers.
- Assisted in inventory management, ensuring accurate stock levels.
- Maintained cleanliness and organization of sales floor and stockroom.
- Provided excellent customer service, addressing inquiries and concerns promptly.
- Collaborated with team members to restock merchandise displays effectively.
Laborer
Labormax
Warren, OH
08.2018 - 02.2019
- Collaborated with supervisors to identify workflow improvements and implement solutions.
- Trained new employees on safety protocols and operational procedures.
- Monitored inventory levels and reported shortages to management for timely replenishment.
- Followed strict safety guidelines to minimize workplace hazards and ensure compliance.
Fast Food Worker
Kentucky Fried Chicken
Niles, OH
07.2018 - 08.2018
- Prepared and served high-quality food items in accordance with company standards.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Assisted in training new team members on operational procedures and customer service protocols.
- Handled cash register operations, ensuring accurate transactions and balanced cash drawers.
- Collaborated with team members to streamline food preparation processes for timely service delivery.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Laborer
Latrobe Specialty Steel
Vienna, OH
10.2017 - 05.2018
- Operated machinery and equipment to ensure efficient production processes.
- Maintained clean and organized work areas to promote safety and efficiency.
- Assisted team members in completing tasks and meeting project deadlines.
- Conducted quality checks on materials to uphold manufacturing standards.
- Assisted in loading and unloading steel products for timely delivery.
- Operated heavy machinery to support production processes efficiently.
Grill Cook
BDR INC.
HOWLAND, OH
04.2017 - 10.2017
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.
- Maintain sanitation, health, and safety standards in work areas.
- Clean food preparation areas, cooking surfaces, and utensils.
- Verify that prepared food meets requirements for quality and quantity.
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
- Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time.
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Measure ingredients required for specific food items being prepared.
- Clean, stock, and restock workstations and display cases.
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
- Pre-cook items such as bacon, to prepare them for later use.
Dishwasher
BOB EVANS
NILES, OH
06.2016 - 12.2016
- Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand.
- Place clean dishes, utensils, or cooking equipment in storage areas.
- Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
- Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars.
- Sweep or scrub floors.
- Clean garbage cans with water or steam.
- Sort and remove trash, placing it in designated pickup areas.
Dishwasher
MOJOS PUB AND GRILL
AUSTINTOWN, OH
05.2016 - 06.2016
- Place clean dishes, utensils, or cooking equipment in storage areas.
- Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand.
- Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
- Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars.
- Sweep or scrub floors.
- Clean garbage cans with water or steam.
- Sort and remove trash, placing it in designated pickup areas.
- Clean or prepare various foods for cooking or serving.
- Transfer supplies or equipment between storage and work areas, by hand or using hand trucks.
Host
TAVOLA
AUSTINTOWN, OH
05.2016 - 06.2016
- Greet guests and seat them at tables or in waiting areas.
- Provide guests with menus.
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Inform patrons of establishment specialties and features.
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
- Direct patrons to coatrooms and waiting areas such as lounges.
- Take and prepare to-go orders.
- Assist with preparing and serving food and beverages.
Dishwasher
CORPTEMPS
NILES, OH
03.2016 - 06.2016
- Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand.
- Place clean dishes, utensils, or cooking equipment in storage areas.
- Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
- Sweep or scrub floors.
Grill Cook
MCDONALDS
AUSTINTOWN, OH
07.2015 - 10.2015
- Maintain sanitation, health, and safety standards in work areas.
- Clean food preparation areas, cooking surfaces, and utensils.
- Verify that prepared food meets requirements for quality and quantity.
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
- Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
- Measure ingredients required for specific food items being prepared.
- Clean, stock, and restock workstations and display cases.
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
- Pre-cook items such as bacon, to prepare them for later use.
General Laborer
DINESOL
NILES, OH
08.2012 - 10.2012
- Remove and replace dull cutting tools.
- Stop machines to remove finished workpieces or to change tooling, setup, or workpiece placement, according to required machining sequences.
- Record production data such as weights, types, quantities, and storage locations of materials, as well as equipment performance problems and downtime.
- Manipulate controls, levers, and valves to start pumps, auxiliary equipment, or conveyors, and to adjust equipment positions, speeds, timing, and material flows.
- Inform supervisors of equipment malfunctions that need to be addressed.
- Observe conveyor operations and monitor lights, dials, and gauges, in order to maintain specified operating levels and to detect equipment malfunctions.
- Contact workers in work stations or other departments to request movement of materials, products, or machinery, or to notify them of incoming shipments and their estimated delivery times.
- Stop equipment or machinery and clear jams, using poles, bars, and hand tools, or remove damaged materials from conveyors.
- Collect samples of materials or products, checking them to ensure conformance to specifications or sending them to laboratories for analysis.
- Load, unload, or adjust materials or products on conveyors by hand, by using lifts, hoists, and scoops, or by opening gates, chutes, or hoppers.
- Affix identifying information to materials or products, using hand tools.
- Distribute materials, supplies, and equipment to work stations, using lifts and trucks.
- Observe packages moving along conveyors in order to identify packages and to detect defective packaging.
Education
High School Diploma - Software and Mobile Application Development
INDEPENDENT UNIVERSITY
SALT LAKE CITY, UT05-2020
Networking
ITT TECHNICAL INSTITUTE
YOUNGSTOWN, OH05-2015
G.E.D. - undefined
COMMUNITY CORRECTIONS ASSOCIATION
YOUNGSTOWN, OH11-2013
High School Diploma - undefined
LIFESKILLS OF TRUMBULL COUNTY
WARREN, OH06-2012
High School Diploma - undefined
NILES MCKINLEY HIGH SCHOOL
NILES, OH06-2010
Skills
- Parts packing
- Packing production
- Box building and packing
- Efficient wool packing
- Forklift operation
- Loading and unloading
- Shipping and receiving
Timeline
Packing, Shipping, and Receiving Assembler
Schwebel's Bakery
04.2025 - 06.2025
Laborer
Labormax
01.2025 - 04.2025
Food Service Worker
Arby's
10.2024 - 11.2024
Laborer/Forklift Operator
Ground Tech Inc
03.2024 - 10.2024
Food Service Worker
Dunkin' Donuts Franchising
01.2024 - 02.2024
Food Service Worker
Arbys
11.2023 - 01.2024
Sales Associate/Cashier
SER
08.2022 - 08.2023
Food Service Worker
McDonald's
08.2022 - 08.2022
Cashier/Sales Associate
The Wright Place
03.2022 - 07.2022
Warehouse Worker
Amazon
02.2022 - 03.2022
Cook/Dishwasher
Buddys Steakhouse
09.2021 - 02.2022
Customer Service Cashier/Sales Associate
BFS Foods
07.2019 - 08.2020
Fast Food Crew Member
Taco Bell
05.2019 - 07.2019
Temp Worker
Family Dollar
04.2019 - 05.2019
Laborer
Labormax
08.2018 - 02.2019
Fast Food Worker
Kentucky Fried Chicken
07.2018 - 08.2018
Laborer
Latrobe Specialty Steel
10.2017 - 05.2018
Grill Cook
BDR INC.
04.2017 - 10.2017
Dishwasher
BOB EVANS
06.2016 - 12.2016
Dishwasher
MOJOS PUB AND GRILL
05.2016 - 06.2016
Host
TAVOLA
05.2016 - 06.2016
Dishwasher
CORPTEMPS
03.2016 - 06.2016
Grill Cook
MCDONALDS
07.2015 - 10.2015
General Laborer
DINESOL
08.2012 - 10.2012
Networking
ITT TECHNICAL INSTITUTE
G.E.D. - undefined
COMMUNITY CORRECTIONS ASSOCIATION
High School Diploma - undefined
LIFESKILLS OF TRUMBULL COUNTY
High School Diploma - undefined
NILES MCKINLEY HIGH SCHOOL
High School Diploma - Software and Mobile Application Development
INDEPENDENT UNIVERSITY