PHILLIP CALKINS
Spanaway,WA
Summary
Versatile Store Team Leader with strong background overseeing operations, sales and merchandising. Led team of employees by training on procedures, customer service and selling skills. Boosted sales by updating store merchandise frequently, creating eye-catching layouts and displaying promotional signage in high-traffic areas. Results driven with over 25 years of military operations, management, organizational development and team building. Highly adept in planning, coordinating and executing successful production strategies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Store Manager of Operations
Lowes Home Improvment
Olympia, WA
06.2024 - Current
- Analyzed financial statements such as profit and loss statements, and balance sheets to identify areas of improvement.
- Conducted regular team meetings to discuss store performance and motivate employees.
- Provided customer service support, including resolving customer complaints and inquiries.
- Assisted in the development and implementation of store policies and procedures.
- Supervised the receipt of incoming goods from vendors ensuring accuracy of orders received.
- Coordinated daily operations and ensured efficient workflow throughout the store.
- Ensured that merchandise displays were attractive, well-stocked, organized, and properly labeled.
- Scheduled staff shifts and managed payroll records for all employees.
- Implemented effective strategies for increasing sales revenue within assigned area.
Assistant Store Manager MST
Lowes Home Improvment
Olympia, WA
06.2023 - 05.2024
- Oversees execution of all service, reset, pricing and operational programs in assigned area by monitoring activities, providing feedback, and making adjustments where needed
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Assistant Store Manager
Lowes Home Improvment
Olympia, WA
11.2022 - 06.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
Department Supervisor
Lowes Home Improvment
Bonney Lake, WA
09.2021 - 11.2022
- Trained and mentored new associates on department policies and procedures.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Supervised 8 employees in department; delegated each one with tasks and responsibilities.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
Merchandise Service Associate
Lowes Home Improvment
Puyallup, WA
08.2019 - 12.2021
- Completes merchandising resets and service-related projects accurately, on time, and in accordance with merchandising safety standards.
- Stocked merchandise and loaded and unloaded deliveries.
Sales Floor Associate
Lowes Home Improvment
Bonney Lake, WA
01.2021 - 09.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Stocked, replenished and organized inventory, completing tasks 100% faster than average associates.
Fulfillment Associate
Amazon
01.2019 - 08.2019
- Receives and understands work orders to determine the type and quantity of items ordered by customers.
- Locate items in storage areas and compare the information on them with work orders to ensure conformance.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Used RF scanner to pick items from bins and complete orders.
Operations Manager
U.S. Army Active Duty
JBLM, WA
07.2010 - 08.2015
- Provide oversight and expertise on current affairs within the area of operations of a Corps Headquarters.
- Collaborate daily with internal and external organizations.
- Constantly monitor all operations, including safety and security levels, and disseminate detailed information to outlying stations within the Pacific Rim.
- Accountable for the maintenance of $15 million worth of equipment and management of 25 senior administrators assigned to a joint operations center within the Headquarters.
- Increased overall timeliness and/or reporting requirements by 30% based on development of revised and implemented new Readiness Standing Operation Procedures for the Corps Headquarters synchronizing all installation units within JBLM.
- Provide mediation between internal organizations and contracted parties.
- Effectively analyze, interpret, and prioritize incoming information in high-pressure situations.
Education
Associate of Arts -
Pierce College
2015
Skills
- Organizational Management
- Merchandising
- Customer relations
- Organizational efficiency
- Quality Assurance
- Leadership development
- Organizational skills
- Workforce Management
Certification
Military and Leadership Training Senior Leadership Course 2 (Advanced Leadership and Management Course-advanced level)
Commander’s Course (Military Leadership Development-management level)
U.S. Army Instructor Course 2004 (graduated in Top 10% of class) Advanced Leadership Course (Leadership and Management Development Course-mid level)
Safety Officer Course (Safety Recognition and Management Course) Primary Leadership Development Course (Military Leadership Development-entry level)
Department of Defense Sexual Harassment/Assault Advocate Program
Additional Information
- AWARDS AND RECOGNITION , Order of Saint Maurice (Centurion) Medal Commandant’s List- Senior Leadership Course Distinguished Leader Award
Timeline
Assistant Store Manager of Operations
Lowes Home Improvment
06.2024 - Current
Assistant Store Manager MST
Lowes Home Improvment
06.2023 - 05.2024
Assistant Store Manager
Lowes Home Improvment
11.2022 - 06.2023
Department Supervisor
Lowes Home Improvment
09.2021 - 11.2022
Sales Floor Associate
Lowes Home Improvment
01.2021 - 09.2021
Merchandise Service Associate
Lowes Home Improvment
08.2019 - 12.2021
Fulfillment Associate
Amazon
01.2019 - 08.2019
Operations Manager
U.S. Army Active Duty
07.2010 - 08.2015
Associate of Arts -
Pierce College
Military and Leadership Training Senior Leadership Course 2 (Advanced Leadership and Management Course-advanced level)
Commander’s Course (Military Leadership Development-management level)
U.S. Army Instructor Course 2004 (graduated in Top 10% of class) Advanced Leadership Course (Leadership and Management Development Course-mid level)
Safety Officer Course (Safety Recognition and Management Course) Primary Leadership Development Course (Military Leadership Development-entry level)
Department of Defense Sexual Harassment/Assault Advocate Program
Similar Profiles
Gregory DeMarcusGregory DeMarcus
Receiver/Shelf Stocker at Lowes Home ImprovmentReceiver/Shelf Stocker at Lowes Home Improvment
Isaiah DiazIsaiah Diaz
Merchandising Associate at Lowes Home ImprovmentMerchandising Associate at Lowes Home Improvment
Samantha BlackwellSamantha Blackwell
Merchandise Associate at Lowes Home ImprovmentMerchandise Associate at Lowes Home Improvment