Phillip Carlton
Plainfield,IL
Summary
Results-oriented professional with experience enhancing student athletes' academic performance through effective communication and leadership. Delivered exceptional customer service in fast-paced environments, showcasing adaptability and critical thinking. Currently pursuing Bloomberg Market Concepts Certificate.
Overview
4
4
years of professional experience
Work History
Study Table Monitor
North Central College
Naperville, USA
01.2025 - Current
- Tracked and recorded study table hours for student athletes on North Central football team, ensuring accountability.
- Assisted student athletes with classwork and study strategies, contributing to improved academic performance.
- Monitored student activities to ensure adherence to North Central football policies, promoting a supportive learning environment.
Cashier/Cook
Pop's Italian Beef & Sausage
Joliet, USA
07.2022 - 08.2024
- Delivered exceptional customer service through active listening and engagement.
- Processed customer transactions efficiently using point-of-sale system.
- Resolved customer complaints promptly, improving customer satisfaction and fostering loyalty.
- Collaborated with team members to ensure smooth service during peak hours, contributing to positive customer experiences.
- Greeted customers and addressed questions regarding store products and services.
- Monitored inventory levels and restocked supplies throughout shifts.
- Assisted team with operational tasks, including organizing supplies and maintaining cleanliness of work areas, supporting overall efficiency.
Education
North Central College - Business Econ
North Central College
Naperville, IL04-2026
Plainfield Central High School -
Plainfield Central High School
Plainfield, IL05-2023
Skills
- Customer support
- Organizational skills
- Attention to detail
- Effective communication
- Active listening
- Teamwork
- Supportive team member
- Adaptability
- Problem-solving
- Critical thinking
- Leadership
- Strong work ethic
- Bloomberg Market Concepts certification
Awards
High School
- Academic All-State
- 2x All Conference
- Football Team Captain
- Team Defensive Player of the Year (2022)
College
- CSC Academic All-American
- Dean's List (3 years)
Languages
English
Sports/Clubs
Football, Baseball, Basketball, National Honors Society, Wildcat Athletic Leadership Club, Spanish Honors Society, College Football
Timeline
Study Table Monitor
North Central College
01.2025 - Current
Cashier/Cook
Pop's Italian Beef & Sausage
07.2022 - 08.2024
North Central College - Business Econ
North Central College
Plainfield Central High School -
Plainfield Central High School