Phillip Carroll
Indianapolis,IN
Summary
Results-driven Out of School Time Manager with expertise in time tracking, task delegation, and implementing efficiency improvements. Proven ability to enhance team performance and achieve project deadlines through strategic goal setting.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Out of School Time Manager
At Your School
Indianapolis, IN
08.2024 - Current
- Coordinated scheduling for classes and events to optimize resource utilization.
- Implemented time management strategies to enhance student engagement and academic performance.
- Assisted in training staff on effective time allocation techniques to maximize productivity.
- Monitored progress of projects to ensure timely completion and adherence to objectives.
- Facilitated communication between departments regarding scheduling conflicts and resource needs.
- Adapted quickly to changing priorities while maintaining focus on core responsibilities.
- Enhanced productivity by implementing efficient time management strategies for team members.
- Collaborated with cross-functional teams to establish deadlines and ensure timely project completions.
- Implemented task automation processes that increased operational efficiency without sacrificing quality or accuracy of work performed.
- Created customized time tracking tools to monitor employee performance and identify areas for improvement.
- Conducted regular reviews of team progress against goals, adjusting timelines as needed to ensure successful outcomes were achieved consistently.
- Acted as liaison between departments to facilitate communication and streamline work processes, improving overall efficiency.
- Incorporated feedback from employees into future planning efforts enhancing overall company-wide satisfaction regarding timeliness expectations set forth by leadership.
- Negotiated with vendors and suppliers to secure advantageous delivery schedules contributing to improved inventory management processes.
- Implemented organizational systems to improve team focus on important tasks, resulting in increased output.
Out of School Time Manager (Regional Manager)
At Your School
Indianapolis, IN
07.2021 - 08.2024
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Established and maintained operational standards for 6 locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Boosted brand growth by devising strategic network and marketing tactics.
- Supervised various locations, enforcing high-quality standards of operation.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Youth Development Leader
At Your School
Indianapolis, IN
10.2020 - 08.2021
- Developed and implemented engaging youth programs to promote personal growth and community involvement.
- Mentored staff and volunteers, fostering a collaborative environment to enhance program delivery.
- Evaluated program effectiveness through feedback mechanisms, ensuring continuous improvement of services offered.
- Cultivated partnerships with local organizations to expand resources and opportunities for participants.
- Trained new team members on best practices for youth engagement and program management strategies.
- Led community outreach initiatives, increasing awareness of available programs and services in the area.
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Developed strong relationships with families, fostering open communication and trust.
- Cultivated a safe space for all participants, consistently monitoring behaviors and intervening when necessary.
- Understood and navigated processes for obtaining state and federal grants aiding in financial support of youth development programs.
- Held regular meetings with parents and teachers to discuss progress or regress of child's schooling, general behavior and specific issues.
- Promoted physical activity by organizing sports and recreational activities for program participants.
- Advocated for additional resources from community partners to enhance programming quality and reach more youths in need.
- Experienced with popular office software used for data collection and developing reports.
- Collaborated with team members to create strategies for promoting positive behavior among participants.
- Supported participants'' emotional well-being through active listening, empathy, and conflict resolution techniques.
- Continuously updated personal knowledge of best practices in youth development by attending conferences, workshops, and other professional development opportunities.
- Contributed to program evaluation efforts, identifying areas for improvement and making recommendations for change.
- Strengthened partnerships with local schools by attending meetings and sharing information about available resources for students in our program.
- Implemented evidence-based practices informed by current research in youth development to ensure maximum impact on participants'' lives.
- Worked with first responder services, educators and drug and alcohol treatment clinics.
- Improved time management skills by coordinating daily schedules and ensuring smooth transitions between activities.
- Mentored at-risk youths, providing guidance on decision-making and goal setting processes.
- Developed and introduced cultural and ethnic diversity programs.
Classroom Paraeducator
Indianapolis Public Schools
Indianapolis, IN
03.2018 - 06.2021
- Assisted teachers in managing classroom behavior and implementing positive reinforcement strategies.
- Supported classroom instruction by facilitating small group activities and individualized learning plans.
- Collaborated with special education staff to adapt curriculum materials for diverse learning needs.
- Monitored student progress and provided feedback to educators on academic performance and engagement.
- Developed strong relationships with students, fostering a supportive and inclusive learning environment.
- Trained new paraeducators on classroom procedures and best practices for student support.
- Coordinated with parents and guardians to communicate student needs and progress effectively.
- Participated in professional development workshops to enhance instructional strategies and educational techniques.
- Contributed to increased student performance by providing targeted one-on-one support and small group interventions.
- Enhanced student comprehension by utilizing interactive learning activities and differentiated instruction techniques.
- Prepared instructional materials such as visual aids or manipulatives prior to lessons for maximum teaching effectiveness.
- Implemented assessment tools to track student progress over time, adjusting instructional strategies as needed for improvement.
- Participated in professional development opportunities to stay current on best practices within the field of education.
- Improved communication between school staff, parents, and students through regular updates on progress and participation in parent-teacher conferences.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for individual students'' needs.
- Strengthened students'' reading skills through targeted literacy interventions such as guided reading groups or phonics instruction.
- Facilitated smooth transitions between activities during class periods while minimizing disruptions or downtime for students.
- Fostered social-emotional growth in students by modeling appropriate behavior and providing opportunities for peer interaction.
- Supported the integration of diverse learners within the general education setting by adapting instructional methods to meet individual needs.
- Supported special needs students by implementing individualized education plans and collaborating with teachers for optimal learning outcomes.
- Maintained accurate records of student attendance, assignments, grades, and behavioral incidents for administrative review if necessary.
- Promoted a positive classroom environment by establishing clear expectations and maintaining consistent routines.
- Managed the collection, distribution, and inventory of classroom supplies to ensure efficient use of resources for instruction purposes.
- Ensured that classroom equipment was well-maintained and functional, troubleshooting or reporting issues as needed.
- Increased student engagement through the use of hands-on projects, group work, and technology integration.
- Developed effective behavior management strategies to address challenging behaviors and maintain a productive learning environment.
- Assisted in developing curriculum materials to align with state standards and improve overall instructional quality.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Reported on student progress, behavior, and social skills to parents.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Administered tests and assessments to evaluate student progress and performance.
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Took part in professional development workshops to boost skills.
- Collaborated with instructors to develop engaging lesson plans.
- Developed and implemented strategies to improve student engagement.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Graded and provided feedback on assignments.
- Helped teachers manage bus loading and unloading.
- Prepared reports and maintained administrative records.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Monitored students in computer lab to enforce proper use of resources.
- Developed and delivered presentations on course topics.
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
Shift Manager Trainee
Aldi Foods
Indianapolis, IN
05.2016 - 08.2018
- Supervised daily operations to ensure compliance with company policies and standards.
- Trained new employees on operational procedures and customer service best practices.
- Coordinated inventory management processes to optimize stock levels and reduce waste.
- Implemented workflow improvements that enhanced team productivity and efficiency.
- Assisted in scheduling staff shifts to maintain optimal coverage during peak hours.
- Monitored sales data to identify trends and inform inventory purchasing decisions.
- Conducted regular audits of store presentation and merchandising compliance.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Monitored financial transactions closely to prevent discrepancies or inaccuracies in the register system during each shift''s end reconciliation process.
- Increased sales by motivating staff to upsell products and promote special offers.
- Assisted management in hiring decisions, conducting interviews, and evaluating potential candidates for open positions.
- Reduced employee turnover by fostering a positive work environment and providing regular feedback on performance.
- Addressed employee conflicts promptly and fairly by mediating discussions to reach mutually agreeable resolutions.
- Evaluated operational metrics regularly to identify trends or areas for potential improvement and shared these insights with the broader team.
- Maintained a clean and safe working environment by enforcing company policies, procedures, and safety guidelines.
- Enhanced customer satisfaction with focused attention to service quality and prompt resolution of concerns.
- Managed inventory levels effectively, avoiding stock shortages or excesses that could negatively impact sales or waste resources.
- Maintained open lines of communication with upper management regarding operational challenges or successes relevant to the overall business development strategy.
- Established clear expectations for staff behavior by modeling exemplary work habits and setting an example as a role model leader within the workplace community.
- Supported corporate initiatives through consistent implementation of new policies or procedures introduced within the organization.
- Contributed to a culture of continuous learning by regularly seeking out professional development opportunities for personal growth and encouraging similar pursuits among team members.
- Ensured smooth transitions between shifts through clear communication, thorough handovers, and staff accountability.
- Developed successful strategies for handling customer complaints with empathy and professionalism for optimal resolution outcomes.
- Demonstrated strong leadership abilities while overseeing daily operations, ensuring productivity remained high during times of increased demand or staff absences.
- Improved team efficiency by implementing effective shift scheduling and task delegation.
- Collaborated cross-functionally with other departments to ensure seamless coordination of shared tasks such as inventory management, merchandising, and store promotions.
- Provided ongoing training to team members, enhancing their skills and knowledge in order to improve overall performance.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Scheduled staff to establish adequate coverage during peak business hours.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Controlled food costs and managed inventory.
- Directed food preparation and cooking activities to meet health and safety standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Supervised food presentation and plating to enhance visual appeal.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Served consistent portions following recipes and control standards.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Planned and executed promotions and special events in close collaboration with management.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Set and oversaw weekly and special event menu plans.
- Created new recipes, outlined steps, and training staff on correct preparation.
Shift Manager
Speedway Gas Station
Indianapolis, IN
06.2015 - 05.2016
- Supervised daily operations to ensure compliance with safety and service standards.
- Trained and mentored staff on customer service excellence and operational procedures.
- Implemented inventory management practices to minimize waste and reduce costs.
- Developed scheduling strategies to optimize workforce efficiency during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Analyzed sales trends to inform product stocking decisions and promotional efforts.
- Conducted regular audits of cash handling procedures to maintain financial accuracy.
- Collaborated with upper management on implementing new store initiatives for improved performance.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
- Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Improved operational efficiency by adopting new technologies for order processing and inventory management.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
Education
Bachelor of Arts - Elementary Education
Grand Canyon University
Phoenix, AZHigh School Diploma -
Arsenal Tech High School
Indianapolis, IN06-2015
Skills
- Workload balancing
- Deadline management
- Proactive approach
- Time tracking
- Documentation and reporting
- Time estimation
- Goal setting
- Efficiency improvement
- Task delegation
- Budget management
- Task automation
- Attention to detail
- Team collaboration
Certification
- Certified CPI Instructor, At Your School - 2 years
Timeline
Sr. Out of School Time Manager
At Your School
08.2024 - Current
Out of School Time Manager (Regional Manager)
At Your School
07.2021 - 08.2024
Youth Development Leader
At Your School
10.2020 - 08.2021
Classroom Paraeducator
Indianapolis Public Schools
03.2018 - 06.2021
Shift Manager Trainee
Aldi Foods
05.2016 - 08.2018
Shift Manager
Speedway Gas Station
06.2015 - 05.2016
Bachelor of Arts - Elementary Education
Grand Canyon University
High School Diploma -
Arsenal Tech High School