Phillip Casaus
Albuquerque,NM
Summary
Veteran Computer Repair Technician offering 25 years of experience delivering on-site and remote repair services. Expert at replacing and upgrading assets ranging from desktop components to printers and user interface peripherals. Dedicated to maintaining consistent data privacy policies. Known for providing quick, efficient repair services under strict time constraints.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Reliable employee, offering excellent communication and good judgment.
Overview
21
21
years of professional experience
Work History
IT & Network Consultant
PC Wizards
01.2016 - Current
- Installed, modified and repaired software and hardware to resolve technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Trained and supported end-users with software, hardware and network standards and use processes.
IT & Network Administrator
A2Z Computer Sales & Maintenance
08.2012 - 08.2015
- Maintained and updated customers laptops & desktop computers.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided on-call support for critical computer issues related to all systems and software's.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Patched software and installed new versions to eliminate security problems and protect data.
Network Administrator
Albuquerque Public Schools
09.2007 - 08.2012
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Provided on-call support for network engineering duties.
- Planned, coordinated and implemented network security measures.
- Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
Systems Administrator
Isleta Health Center
07.2004 - 09.2007
- Planned and implemented upgrades to system hardware and software.
- Performed network security design and integration duties.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and desktop computers for users.
- Conducted testing and troubleshooting for various software remotely and onsite for server sets to maintain operational readiness.
- Kept software licenses current for computers and mobile devices.
Education
Master of Science - Computer Engineering Technology
University of New Mexico
Albuquerque, NMSkills
- Problem Solving
- Disaster Recovery
- Virus Protection
- Technical Troubleshooting
- System Testing
- Network Security
- Hardware Installation
- Performance Monitoring and Optimization
- Verbal and Written Communication
- Software Management
- User Support
- Permissions and Access Control
- Router Installation and Optimization
- Quick Learner
- Mobile Device Management
- Cloud Management
- CompTIA A Certification
- Cisco CCNA Certification
- CompTIA Network Certification
- Workstation Maintenance
- Firewall Management
- Decision Making
Timeline
IT & Network Consultant
PC Wizards
01.2016 - Current
IT & Network Administrator
A2Z Computer Sales & Maintenance
08.2012 - 08.2015
Network Administrator
Albuquerque Public Schools
09.2007 - 08.2012
Systems Administrator
Isleta Health Center
07.2004 - 09.2007
Master of Science - Computer Engineering Technology
University of New Mexico