PHILLIP CEPHAS
SALES AGENT
Cresco,PA
Summary
Dynamic Warehouse Forklift Operator with proven expertise at Peckham Supermarket, enhancing workflow efficiency and safety protocols. Skilled in materials handling and problem-solving, I successfully optimized storage capacity and reduced product damage, fostering a collaborative team environment. Committed to maintaining workplace cleanliness and ensuring timely deliveries through effective loading and unloading practices.
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
22
22
years of professional experience
Work History
Warehouse Forklift Operator
PECKHAM SUPERMARKET
09.2022 - 05.2023
- Operated forklifts to transport materials efficiently within warehouse environment.
- Collaborated with team members to optimize loading and unloading processes.
- Conducted regular inspections of equipment to ensure safety and operational readiness.
- Trained new staff on safe forklift operation and warehouse procedures.
- Implemented process improvements to enhance workflow efficiency and reduce downtime.
- Assisted in organizing storage areas for improved accessibility and inventory management.
- Monitored compliance with safety regulations and company policies during operations.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Reduced product damage by performing routine forklift maintenance and safety checks.
- Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
- Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
- Improved overall warehouse cleanliness, routinely clearing debris from aisles with the use of attachments on the forklift.
- Fostered positive working relationships with colleagues and supervisors, promoting teamwork and collaboration within the warehouse environment while executing daily forklift tasks.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
- Manually counted Number of picked and packaged orders for any loss.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Sales Agent
SOUTHEASTERN TRAIN COMPANY
11.2001 - 09.2022
- Assisted customers by providing product information and addressing inquiries.
- Supported sales team in achieving goals through proactive communication with clients.
- Participated in training sessions to enhance sales techniques and product knowledge.
- Collaborated with team members to develop strategies for improving customer engagement.
- Maintained accurate records of customer interactions and transactions for follow-up actions.
- Adapted quickly to new products and changes in the sales process for improved service delivery.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Contributed to team objectives in fast-paced environment.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Attended monthly sales meetings and quarterly sales trainings.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
ELECTRICAL INSTALLATION
DUNOON TECHNICAL HIGH SCHOOL
KINGSTON, JAMAICASkills
- Forklift operation
- Truck loading and unloading
- Warehouse organization
- Problem-solving
- Warehouse safety
- Workplace cleanliness
- Order picking
- Loading and unloading
- Materials handling
- Heavy lifting
- Safety protocols
- Shipment receiving
- Storage procedures
Languages
English
Full Professional
Interests
- Music
- Historical Exploration
- Outdoor Recreation
- Watching Movies and TV Shows
Timeline
Warehouse Forklift Operator
PECKHAM SUPERMARKET
09.2022 - 05.2023
Sales Agent
SOUTHEASTERN TRAIN COMPANY
11.2001 - 09.2022
ELECTRICAL INSTALLATION
DUNOON TECHNICAL HIGH SCHOOL
Similar Profiles
Nick LopezNick Lopez
Call Center Customer Service Representative at Peckham National Passport Information Center, TeksystemsCall Center Customer Service Representative at Peckham National Passport Information Center, Teksystems
Ryan LappRyan Lapp
Operator Engineer/Mechanic/Groundsman at Peckham IndustriesOperator Engineer/Mechanic/Groundsman at Peckham Industries
Luis SanchezLuis Sanchez
Customer Service Representative at Peckham IndustriesCustomer Service Representative at Peckham Industries
GIANNI GAITANGIANNI GAITAN
Property Turnover Specialist at E&E SettlementProperty Turnover Specialist at E&E Settlement
Alexandra MephamAlexandra Mepham
Treasurer at Swiftwater Elementary Center PTOTreasurer at Swiftwater Elementary Center PTO