Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Phillip CHILDS

Plattsburg,MO

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Manager

Phils Good Hvac Llc
01.2018 - Current
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Analyzed service reports to identify areas of improvement.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Developed customer loyalty programs to increase customer satisfaction.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored inventory levels and placed orders to replenish stock.
  • Reviewed all service reports to ensure great detail and documentation was executed.
  • Communicate with service techs on all issues. Technical troubleshooting , customer complaints, and ensuring we are handling issues in a timely manner.
  • From the point of sale to equipment delivery I covered all work involved to make sure we kept our promises with the customer relations on their projects. Retro fits, new construction, and service.
  • Over seen every job to conduct a check and balance and to ensure are work performed is with the upmost craftsmanship and code compliant.
  • Would communicate with techs with onsite issues to provide solutions quickly before we move forward or waste the customers time and money.
  • Monitor jobs with a budget mindset and to prevent material waste. Come up with solutions to save time and money with providing equipment efficiency.

Lead Field Service Technician

Temp Air INC
12.2014 - 08.2018
  • Execute service calls independently and team installations of hvac equipment for new construction, laboratory’s, office buildings, apartments, production plants, server facilities and industrial chillers for sky scrapers.
  • Maintain vehicle inventory, and coordinate with jobsite supervisors regarding service calls, and equipment delivery dates, and completing all necessary paperwork for both party’s involved.
  • Ensuring we stay in contract requirements with great customer service and communication with field supervisors.
  • Execute mobile technical trouble shooting to onsite technicians and General contractors.
  • Schedule the incoming work load with the appropriate techs for each job appropriately.
  • Coordinate with supervisor and company superiors ensuring jobs are being completed on time with great customer service.
  • Communicate with supervisor on field related issues and the status of the job.
  • Keep track of all service vehicles and advise supervisor on DOT inspections and insurance coverage’s stay compliant.

Education

HVAC Diploma - HVAC

Pinnacle Career Institute
Kansas City, MO
03.2014

Diploma - General Literature

Plattsburg High School
Plattsburg, MO
05.2007

Skills

  • Budget Control
  • Relationship Building
  • Policy and Procedure Enforcement
  • Estimating and Quoting
  • Conflict Resolution
  • Proficient in Software
  • Work Planning and Prioritization
  • Service Documentation
  • Interpersonal Relationships
  • Regulatory Compliance
  • MS Office
  • Problem-Solving
  • Reliable and Responsible
  • Mechanical Diagnostics
  • Quality Assurance
  • Trustworthy and Honest
  • Team Leadership
  • Positive Attitude
  • Workflow Management
  • Technical Support
  • Documentation and Reporting
  • Vendor Sourcing
  • Technical Troubleshooting
  • Critical Thinking
  • Time Management
  • Outgoing and Energetic
  • Multitasking and Organization
  • Organizational skills
  • Vendor management
  • Upselling
  • Goal-Oriented
  • Customer Service
  • Inventory Management
  • Schedule Management
  • Service Quality Management

Certification

  • Nate certified
  • Master mechanical license ICC 94%
  • EPA universal
  • Arc hazard certification
  • Propane certification
  • OSHA 10

Timeline

Service Manager

Phils Good Hvac Llc
01.2018 - Current

Lead Field Service Technician

Temp Air INC
12.2014 - 08.2018

HVAC Diploma - HVAC

Pinnacle Career Institute

Diploma - General Literature

Plattsburg High School

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