PHILLIP CINNAMON
Knoxville,TN
Summary
Experienced in applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Operations Manager
GFL Environmental
08.2022 - 03.2023
- Oversaw and managed operations for a waste management company, ensuring staff's presence and punctuality, delegating tasks, and administering payroll with precision
- Conducted periodic visits to customers to guarantee the optimal delivery of services while adhering to industry standards
- Performed incident reporting to ensure compliance with regulatory requirements
- Reviewed and coached LYTX events with the employees for driver safety and compliance
- Trained drivers using FMCSA guidelines
- Made sure employees were registered with Clearinghouse and utilized SPARC for driver documentation.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
Operations Manager
Bermex, Inc.
12.2018 - 07.2022
- Collaborated with organizational leaders and the utility manager in directing day-to-day operations and meeting daily production goals through strategic planning, team leadership, coordination, and implementation
- Minimize risk of problematic issues by proactively anticipating setbacks and executing immediate solutions
- Exhibit project controllership from project start-up to life cycle management
- Deploy proactive approach in conducting safety training, meeting, and testing requirements to ensure safety awareness and compliance with set standards.
Lieutenant
Knox County Government
07.2003 - 02.2017
- Successfully managed a detention center with 1K+ individuals and leading a team of 55+ staff
- Planned, organized, and led interviews for employment and trained staff on proper policies and safety procedures
- Managed safety and staffing needs of detention facility through creation and implementation of complete monthly schedules
- Utilized attention to detail skills in maintaining and controlling adequate inventory levels of security-sensitive items
- Conducted and reviewed evaluation of subordinates to determine the next level goals for the staff.
- Educated staff members on proper field procedures to boost public trust in officers and efficiency.
- Established and enforced employee performance policies.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Skills
- Exceptional Team Leadership
- Process Improvement & Optimization
- People & Operations Management
- Policies & Procedure Development
- Effective Training & Mentorship
- Strategic Planning
- Organizational Management
- Team Leadership
- Decision-Making
- Goal Setting
- Document Control
- Health and Safety Compliance
- Contract Management
- Customer Service
- Incidents Management
- Performance Monitoring
- Inventory Management
- Expense Reports
- Customer Relationship Management
- Operations Management
- Onboarding and Orientation
- Project Planning and Development
- Logistics Management
- Business Development
- Production
- Business Planning
Areas Of Proven Performance
- Personnel Leadership: Provided effective leadership to both in-person and remote teams, ensuring strict adherence to all relevant laws and regulations to promote safety and compliance. Mentored employees, delivering timely and constructive feedback to promote strengths and improve upon areas for development.
- Health & Safety: Implemented comprehensive safety coaching programs and established robust processes to prioritize the health and safety of all team members and stakeholders. Monitored and ensured compliance with all necessary protocols and personal protective equipment (PPE) guidelines to promote a safe work environment.
- Corporate Culture: Executed a structured system for conducting regular, individualized check-ins with team members, seeking to understand their unique strengths, goals, and aspirations. Fostered a culture of trust and collaboration, leveraging gained understanding to align individual development plans with team and organizational goals, driving success and professional growth.
- Process Improvements: Streamlined organizational processes to align with key policies and procedures, ensuring ongoing compliance and adherence to established best practices. Maintained meticulous documentation and detailed records to monitor progress toward KPIs, identified opportunities for improvement, and drove continuous optimization of operational processes.
Accomplishments
- Led the restructuring of the organization with an exceptional entrepreneurial mindset, implementing process reengineering and cultural transformation initiatives resulting in a remarkable achievement of converting $190K monthly business losses into $40K monthly profits in just three months.
- Spearheaded and motivated a high-performing team in the utility industry to align with established business requirements, expectations, and goals, which resulted in a remarkable 34% increase in employee retention during the Austin Project.
- Improved accuracy rates by implementing metrics-based data and initiating programs, resulting in a significant increase from 90% to 97%
Education Certifications
- Lean Six Sigma Green Belt, Six Sigma Global Institute, #79903933
- Diploma, Architectural, Tennessee Technology Center, Knoxville, TN
- Certificate, Mechanical Drafting, Computer Drafting, Tennessee Technology Center, Knoxville, TN
- Tennessee Corrections Institute Instructor Development Course, Frontline Supervision
Professional Development Associations Achievements
- Safety & Security Director | Knox County Sheriff's Office
- Developed Frontline Supervision Class
- Appointed Area Safety Representative | Bermex
- Safety Board Member | Bermex (2 years)
Professional References
- Tom Spangler, (865) 256-0016, Sheriff, Knox County, TN
- Ken Saxon, (678) 725-6427, Former Southern District Manager, Bermex
- Vic Ervin, (770) 294-2583, Former Operations Manager, Bermex
- Phillip Hollis, (512) 501-0483, State of Texas Department of Transportation
Timeline
Operations Manager
GFL Environmental
08.2022 - 03.2023
Operations Manager
Bermex, Inc.
12.2018 - 07.2022
Lieutenant
Knox County Government
07.2003 - 02.2017
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