Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phillip Cissom

Ripley,MS

Summary

Dynamic operations manager with a proven track record at various management levels, excelling in staff management and performance monitoring. Leveraged strong problem-solving skills to enhance operational efficiency and foster a culture of safety, achieving significant improvements in employee retention and productivity. Committed to delivering exceptional results through effective leadership and strategic oversight.

Overview

7
7
years of professional experience

Work History

Bobtail Driver

Dees Oil
02.2025 - Current
  • Maintained accurate records of mileage, fuel consumption, and cargo information for efficient operations.
  • Implemented best practices for safe driving habits.
  • Loading and unloading of various fuels according to company safety policies and operating procedures.
  • Effectively managed paperwork associated with cargo transport resulting in organized documentation.
  • Developed strong relationships with clients while providing reliable delivery services consistently.
  • Collaborated with dispatchers for effective communication regarding route changes and delivery updates.

Propane Delivery Driver

Dcc Propane
04.2024 - 02.2025
  • Contributed to a positive work culture by actively participating in team meetings, sharing best practices, and providing constructive feedback to improve overall performance.
  • Continuously updated knowledge of industry trends, regulations, and safety guidelines through attending training sessions and workshops regularly.
  • Earned a reputation as a reliable driver with an excellent driving record, maintaining safe operation of the delivery vehicle at all times.
  • Improved customer satisfaction by ensuring timely and accurate propane deliveries to residential and commercial clients.
  • Increased client retention through exceptional customer service and addressing any concerns or questions about propane usage and safety.
  • Contributed to team efficiency by collaborating with dispatchers, service technicians, and sales representatives for seamless communication.

Operations Manager

Channel Control Merchants
02.2023 - 03.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Operations/Manufacturing Manager

Elite Advanced Polymers
01.2020 - 02.2023
  • Supervised production team, keeping production schedules on track to meet tight deadlines.
  • Conducted root cause analysis investigations to identify areas for improvement in manufacturing processes, leading to increased efficiency and fewer defects.
  • Fostered strong relationships with external vendors and suppliers, ensuring timely deliveries of raw materials needed for seamless production operations.
  • Set product standards, examining samples of raw products and processing tests, to monitor quality of finished products.
  • Managed budget planning and forecasting activities for the manufacturing department, ensuring alignment with corporate financial goals while maintaining operational excellence.
  • Tracked new material shipments and coordinated flow of materials at different stages of manufacturing to align with procurement expectations.
  • Enhanced product quality by performing regular audits, enforcing strict adherence to industry standards, and implementing corrective actions when necessary.
  • Coordinated efforts between engineering, design, procurement, and quality assurance departments to streamline product development cycles and improve overall productivity.
  • Managed a team of production staff, fostering a positive work environment and encouraging professional growth.
  • Ensured compliance with safety regulations at all times, conducting regular inspections and promoting a culture of safe work practices among employees.
  • Anticipated and addressed production problems, material shortages, equipment malfunctions, and unavoidable delays.
  • Implemented cost-saving measures by identifying areas of waste reduction and negotiating favorable contracts with suppliers.
  • Implemented 5S safety system, managing all employees to ensure the best safety practices

Co Owner

Cissom's Electrical and Plumbing
06.2018 - 01.2021
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Established foundational processes for business operations.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
  • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.

Education

Business

Nemcc
Ripley, MS
05-2018

Skills

  • Safe driving practices
  • Class A Commercial driver's license
  • X endorsement
  • Accident prevention strategies
  • Problem-solving
  • Team leadership
  • Staff management
  • Staff training
  • Performance monitoring
  • Employee motivation
  • Operations oversight
  • Policies and procedures implementation
  • Safety analysis

Timeline

Bobtail Driver

Dees Oil
02.2025 - Current

Propane Delivery Driver

Dcc Propane
04.2024 - 02.2025

Operations Manager

Channel Control Merchants
02.2023 - 03.2024

Operations/Manufacturing Manager

Elite Advanced Polymers
01.2020 - 02.2023

Co Owner

Cissom's Electrical and Plumbing
06.2018 - 01.2021

Business

Nemcc

Similar Profiles

CREATE PROFILE
Phillip Cissom