Phillip Cortez
Montebello,CA
Summary
Proven to excel in maintaining pristine environments, I leveraged my expertise in sanitation techniques and customer service at McDonald's, enhancing cleanliness by 30%. My collaborative spirit and problem-solving skills ensured high standards of hygiene and guest satisfaction, showcasing my ability to thrive in fast-paced settings while prioritizing health and safety.
Professional custodian with solid expertise in maintaining clean, safe, and orderly environments. Skilled in using cleaning equipment and handling various cleaning chemicals. Known for effective teamwork and adaptability to changing priorities. Consistently reliable and dedicated to achieving high standards in every task.
Experienced with maintaining cleanliness and sanitation in multiple settings. Utilizes effective cleaning techniques to ensure safe and orderly environments. Knowledge of using various cleaning tools and chemicals safely and efficiently.
Diligent [Desired Position] with strong history in maintaining cleanliness and order in various facilities. Successfully ensured safe and sanitary environments, contributing to overall operational efficiency. Demonstrated effective use of cleaning techniques and interpersonal skills to foster positive relationships with colleagues and supervisors.
Professional maintenance worker skilled in ensuring cleanliness and operational efficiency in diverse settings. Known for attention to detail and reliability in upholding high sanitation standards. Proven ability to work collaboratively and adapt to changing needs while maintaining safe environment.
Self-starting Custodian with team player mentality. Skilled at staying on task and meeting deadlines.
Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability.
Overview
10
10
years of professional experience
Work History
Custodian
McDonald's
01.2025 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Crew Team Member
Aramark
08.2022 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Became familiar with products to answer questions and make suggestions.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Recorded orders by answering customer questions and entering requests in system.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Night Auditor
Green Tree Inn Pasadena
05.2021 - 12.2025
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently
- balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handle Maintenance Responsibilities at night
- with incudes unclogging sinks toilets and tubs
- Painting rooms
- Tearing into the wall to stomping leaks in walls
- help out customers with anything they need
Sanitation Worker
Ready Pack Foods
04.2016 - 07.2017
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Maintained detailed records of all sanitation activities for billing and tracking purposes
- Streamlined cleaning processes through the efficient use of equipment such as pressure washers, vacuum trucks, and brooms.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Upheld strict cleanliness standards by closely adhering to company policies, municipal codes, and industry regulations regarding sanitation practices.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Skillfully and safely operated power scrubber, buffer and extractor equipment to clean and sanitize floors.
- Collaborated with colleagues for timely completion of large-scale projects involving waste removal and facility maintenance.
- Ensured public safety by removing hazardous materials and reporting potentially dangerous situations to supervisors.
- Reduced waste accumulation by promptly collecting and disposing of trash from designated areas.
- Assisted in basic maintenance and repair of cleaning equipment to reduce downtime.
- Exceeded performance metrics for efficiency in completing assigned routes or work orders within specified timeframes.
- Ensured proper disposal procedures by carefully handling hazardous materials according to established protocols.
- Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas.
- Supported health initiatives by sanitizing high-traffic areas.
- Completed daily logs detailing sanitation activities performed, issues encountered, or feedback received from the public.
- Responded to emergency sanitation needs in prompt and professional manner, alerting hazmat professionals in alignment with OSHA requirements.
Education
High School Diploma -
Sierra Vista
3600 Frazier St Baldwin Park CA 91706 06-2004
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Attention to detail
- Problem-solving
- Time management
- Floor cleaning and buffing
- Cleaning expertise
- Team collaboration
- Customer service-focused
- Custodial machine operation
- Work prioritization
- Sanitation techniques
- Skilled housekeeper
- Damage reporting
- Facility opening and closing
- Waste disposal
- Work orders
- Floor polishing
- Heavy lifting
- Preventive Maintenance
- Room setup and breakdown
- Groundskeeping
- Maintenance
- Maintenance knowledge
- Physical stamina
- Employee training
- Emergency response
Timeline
Custodian
McDonald's
01.2025 - Current
Crew Team Member
Aramark
08.2022 - Current
Night Auditor
Green Tree Inn Pasadena
05.2021 - 12.2025
Sanitation Worker
Ready Pack Foods
04.2016 - 07.2017
High School Diploma -
Sierra Vista
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