Summary
Overview
Work History
Education
Skills
References
CUST
Timeline
Generic

Phillip Covey

San Diego,CA

Summary

Resourceful Assistant Manager in Customer Service, known for high productivity and efficiency in task completion. Skilled in conflict resolution, team leadership, and performance analysis to enhance customer satisfaction. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and quality service delivery. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

6
6
years of professional experience

Work History

Assistant Manager, Customer Service

The Laundry Room
San Diego, CA
06.2023 - 12.2024
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Trained and supervised customer service staff on policies, procedures, and best practices.
  • Established relationships with key stakeholders within the organization.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Monitored customer feedback and implemented changes based on those insights.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided customer service and assistance to customers in resolving issues and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.

Barista / Manager

Lestat's Coffee House
San Diego, CA
05.2019 - 02.2024
  • Managed cash handling procedures, ensuring accuracy in transactions and deposits.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Assisted in the development of new menu items, contributing to innovation and variety.
  • Conducted regular quality checks on coffee and food items to ensure customer satisfaction.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.

Finish Carpenter

Maxwood Co.
San Diego, CA
09.2022 - 10.2023
  • Maintained high standards of workmanship with accurate, detail-oriented finishing work.
  • Worked independently on projects and tasks within carpentry team.
  • Measure and mark cutting lines on materials using a ruler, pencil, chalk, and marking gauge.
  • Completed custom woodwork for customers based on specifications.
  • Removed damaged or defective parts or sections of structures and repaired or replaced using hand tools.
  • Kept worksites organized and tidy to reduce hazards.
  • Utilized various tools, equipment, materials and forming systems to complete construction tasks.
  • Sand wooden surfaces smooth before painting or staining them.
  • Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.

Education

High School Diploma -

Weeki Wachee High School
Springhill,Florida
05-2018

Skills

  • Customer service
  • Customer service and satisfaction
  • Problem-solving
  • Operations management
  • Staff management
  • Conflict resolution
  • Compliance
  • Multitasking and organization
  • Staff supervision
  • Customer relations
  • Customer rapport
  • Consulting
  • Strategic thinking

References

  • Shuree Wolf
  • Phone Number - 619-882-8882
  • Address - 4455 Park Blvd. San Diego, CA, 92116
  • Richard Spindler, MS
  • Phone Number - 619-341-3595
  • Address-4461 Park Blvd. #7, San Diego, CA
  • David Zapata
  • Phone Number - 619-550-6999
  • Address-5523 Grape St. San Diego, CA, 92105

CUST

I look forward to hearing back from you,

Sincerely,

Phillip Convey

619-550-8257

Timeline

Assistant Manager, Customer Service

The Laundry Room
06.2023 - 12.2024

Finish Carpenter

Maxwood Co.
09.2022 - 10.2023

Barista / Manager

Lestat's Coffee House
05.2019 - 02.2024

High School Diploma -

Weeki Wachee High School

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Phillip Covey