Phillip Crandall
Murrieta,CA
Summary
Dynamic Quality Assurance Evaluator with the United States Marine Corps, adept at enhancing product quality through rigorous testing and quality management systems. Proven track record in reducing production errors and fostering a culture of continuous improvement. Strong leadership and customer focus drive successful team outcomes and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Quality Assurance Evaluator
United States Marine Corps
Oceanside, CA
04.2025 - Current
- Improved product quality by implementing rigorous testing protocols and detailed documentation procedures.
- Demonstrated commitment to ongoing professional development by attending industry conferences, seminars, and workshops to stay abreast of emerging trends in quality assurance.
- Reduced production errors with thorough inspections and adherence to strict quality control guidelines.
- Streamlined QA processes, increasing efficiency through the implementation of automation tools and techniques.
- Conducted comprehensive risk assessments, identifying potential issues and recommending mitigation strategies.
Dining Facility Manager
United States Marine Corps
Pohang, Republic Of Korea
04.2024 - 04.2025
- Ensured high-quality meals by enforcing strict adherence to recipes and cooking techniques among kitchen staff.
- Contributed to a positive work environment with fair treatment of employees, fostering low turnover rates among team members.
- Streamlined kitchen operations for increased productivity by optimizing staff scheduling and task delegation.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional growth opportunities.
- Developed strong relationships with suppliers to secure competitive pricing and favorable delivery terms for essential supplies.
- Managed budgets effectively, reducing costs while maintaining quality standards in food ingredients and overall presentation.
Battalion Chief
United States Marine Corps
Oceanside, CA
06.2018 - 04.2024
- Performed frequent station inspections and drafted reports and plans for issues of importance.
- Developed scheduling and coordination of shift staffing levels, changes and activities.
- Demonstrated strong leadership in high-pressure situations, successfully guiding teams through complex emergency incidents while minimizing risks to both responders and civilians.
- Supervised and coordinated tactical methodology used in resolving emergencies and other situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
Recruiter
United States Marine Corps
Los Angeles, CA
08.2017 - 06.2018
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Operated and maintained applicant tracking and candidate management systems.
Platoon Commander
United States Marine Corps
Okinawa, Japan
03.2015 - 08.2017
- Oversaw platoon administrative tasks, ensuring accurate records management and timely submission of reports.
- Coordinated with higher headquarters, effectively communicating operational updates and receiving guidance on mission priorities.
- Conducted thorough after-action reviews to identify areas for improvement following training events or missions.
- Implemented comprehensive safety protocols, resulting in a decrease in accidents during training exercises.
- Fostered an environment that encouraged continuous learning, ultimately leading to increased proficiency levels across various skillsets within the platoon.
- Promoted a positive command climate by addressing issues promptly and fairly, reinforcing trust among team members.
Platoon Sergeant
United States Marine Corps
Oceanside, CA
06.2013 - 03.2015
- Trained, supervised and organized over 110 soldiers and personnel.
- Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
- Promoted safety awareness within the platoon, significantly reducing accidents during training exercises and deployments.
- Ensured mission success by effectively overseeing daily operations, personnel assignments, and equipment maintenance.
Food Service Cook
United States Marine Corps
Yuma, AZ
06.2008 - 02.2011
- Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
- Increased efficiency in the kitchen by multitasking and coordinating various tasks simultaneously.
- Provided excellent customer service by addressing dietary restrictions or allergies with appropriate substitutions or modifications when necessary.
- Consistently met or exceeded food safety standards through diligent temperature checks, safe storage practices, and proper handling techniques.
- Collaborated with team members to ensure timely delivery of orders during peak service hours.
Education
Organizational Leadership
National University
La Jolla, CA06-2024
Skills
- Customer focus
- Quality management systems
- Regression testing
- Test planning
- Inspections and reviews
- Inspection procedures
- Quality processes
- Training and mentorship
- Inspection protocols
- Quality control
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved an overall Mess hall readiness by completing over 33 inspections with accuracy and efficiency.
Languages
English
Native or Bilingual
Certification
- Quality Assurance Evaluator Training - 14 April 2025
- Supervisors training - 22 May 2024
Timeline
Quality Assurance Evaluator
United States Marine Corps
04.2025 - Current
Dining Facility Manager
United States Marine Corps
04.2024 - 04.2025
Battalion Chief
United States Marine Corps
06.2018 - 04.2024
Recruiter
United States Marine Corps
08.2017 - 06.2018
Platoon Commander
United States Marine Corps
03.2015 - 08.2017
Platoon Sergeant
United States Marine Corps
06.2013 - 03.2015
Food Service Cook
United States Marine Corps
06.2008 - 02.2011
Organizational Leadership
National University