Phillip Cruz
6200 Rhonda Way,CA
Summary
Dynamic and highly motivated professional with a proven track record at Beards & Shears, excelling in customer service and client consultations. Skilled in maintaining cleanliness and sanitation while delivering tailored grooming experiences. Recognized for building lasting client relationships and collaborating effectively with team members to enhance overall satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Barber
Beards & Shears
Los Angeles, CA
01.2017 - 01.2026
- Provided exceptional customer service by understanding client preferences and delivering tailored grooming experiences.
- Operated barbering tools efficiently, ensuring high-quality haircuts and shaves in a fast-paced environment.
- Maintained cleanliness and organization of workstations to uphold salon standards and enhance client satisfaction.
- Assisted in managing inventory levels, ensuring availability of necessary products for daily operations.
- Collaborated with team members to create a welcoming atmosphere that encourages repeat business and referrals.
- Adapted to diverse client requests, showcasing versatility in various cutting techniques and styles.
- Participated in ongoing education workshops to refine skills and stay updated on industry trends.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
Sales Associate
Staples, The Office Supply Superstore
Los Angeles, CA
01.2016 - 01.2017
- Maintained accurate inventory levels through regular stock checks and replenishment processes.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed at checkout.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Benjamin Franklin High School
Los Angeles, CA06.2015
Skills
Quick learner
Team collaboration
Customer safety
Verbal communication strength
Highly motivated self-starter
Cleaning and sanitation
Client consultation
Accurate money handling
Customer service excellence
Innovative thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barber
Beards & Shears
01.2017 - 01.2026
Sales Associate
Staples, The Office Supply Superstore
01.2016 - 01.2017
High School Diploma -
Benjamin Franklin High School