PHILLIP DelGrosso
National Cash Register
Ferndale,MI
21
years of professional experience
Results-driven service manager and field engineer with a background in leading support teams, coordinating maintenance, and improving service reliability. Skilled in problem-solving, team communication, and hands-on repair work. Focused on keeping systems running and customers supported.
Work History
Field Engineer
2 Years 10 Months- Installed, configured, and tested cash register and POS systems at customer locations.
- Diagnosed hardware, software, and connectivity issues using service manuals and diagnostic tools.
- Replaced defective components, cables, and peripherals to restore system functionality.
- Performed preventive maintenance on field equipment to reduce repeat service calls.
College Student Counselor
4 Years 9 Months- Communicated with advisors to align degree plans, registration steps, and transfer requirements.
- Tracked assignment priorities across multiple classes, improving organization and submission accuracy.
- Coordinated coursework, deadlines, and campus commitments to maintain consistent academic progress.
- Supported classmates by sharing course resources, study strategies, and campus navigation guidance.
Service Manager
6 Years 11 Months- Led service operations, ensuring prompt guest support and consistent service standards across amusement floor.
- Supervised frontline staff, assigning coverage and reinforcing service procedures during peak periods.
- Resolved customer issues, complaints, and equipment concerns with quick, professional follow-through.
- Coordinated maintenance requests, keeping rides, games, and equipment available for daily operation.
Education
MBA - Master of Business Administration
- magna cum laude graduate
- Ranked in Top 10% of class
- 3.9 GPA
Bachelor of Science - Hospital Administration
- Awarded [Award Name]A per semester
- Honoree of [Honor Name] high grade point average
- magna cum laude graduate
Skills
Data collection
Field production
Project management
Safety procedures
Site inspections
Technical troubleshooting
On-site troubleshooting
Team collaboration
Accomplishments
- Supervised team of 20 staff members.
- Documented and resolved technical issues which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- I have never encountered a problem I could not solve
Timeline
Field Engineer
National Cash Register
04.2016 - 02.2019Read More
College Student Counselor
Baker College of Auburn Hills
09.2011 - 06.2016Read More
Service Manager
Alpha Amusements
01.1998 - 12.2004Read More
Baker College Center For Graduate Studies
MBA from Master of Business Administration
Read More
Baker College of Auburn Hills
Bachelor of Science from Hospital Administration
Read More
magna cum laud
During my tine in college I received many award pins for my high GPA. I have studied medical. electronics, employee management work management business management every thing I learned was enveloped into my MBA resulting in achieving my magna cum laud