Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phillip Douglas

Atlanta,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

24
24
years of professional experience

Work History

Business Development Manager

Skillxchange
01.2019 - Current
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Built relationships with customers and community to establish long-term business growth.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.

Marketing Specialist

Job Support Services
06.2015 - 12.2018
  • Championed a data-driven approach to decision-making, consistently evaluating and adjusting strategies based on the insights gained.
  • Streamlined internal processes to increase efficiency in content creation, approval, scheduling, and distribution across multiple channels.
  • Implemented new strategies to improve click-through rates and conversion.
  • Optimized e-commerce campaigns through A/B testing to increase online sales.
  • Created Pay-Per-Click campaigns to drive targeted traffic to company website.

Equity Trader, Contact Center Trainer

Royal Bank Of Canada, RBC
06.2009 - 08.2013
  • Established and maintained quality control standards.
  • Provided one-on-one coaching sessions tailored specifically towards addressing individual performance challenges or areas requiring growth.
  • Increased overall contact center efficiency by implementing innovative training techniques and best practices.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Resolved problems, improved operations and provided exceptional service.

Equity Trader

Royal Bank Of Canada, RBC
12.1999 - 06.2009
  • Registered and Licensed Trader in Ontario
  • Ensured compliance with regulatory requirements by adhering to strict trading guidelines and reporting standards.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Business Administration And Management

Centennial College School of Business
Toronto, Canada
06.1990

Skills

  • Customer Complaint Resolution
  • Training and Development
  • Sales and Marketing
  • Performance Goals
  • Systems and software expertise
  • Google Adwords
  • Customer Service
  • Performance Evaluations
  • Decision-Making
  • Goal Setting and Achievement

Timeline

Business Development Manager

Skillxchange
01.2019 - Current

Marketing Specialist

Job Support Services
06.2015 - 12.2018

Equity Trader, Contact Center Trainer

Royal Bank Of Canada, RBC
06.2009 - 08.2013

Equity Trader

Royal Bank Of Canada, RBC
12.1999 - 06.2009

Business Administration And Management

Centennial College School of Business

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Phillip Douglas