PHILLIP D. THOMPSON
Avondale,AZ
Summary
Highly motivated and experienced supervisor with 2.5 years of experience in team leadership and employee development. Expertise in coaching, training, and performance management to foster a positive and productive work environment
Overview
20
20
years of professional experience
Work History
Mail Handler
USPS
Avondale, Arizona
2025.05 - Current
- Loading, lifting and carrying moderate to heavy mail from trucks and sorting equipment
- Separate outgoing bulk mail and load onto mail trucks for distribution
- Operate machinery and carry mail to distribution area
- May perform a variety of duties such as rewrapping damaged parcels and weighing mail
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Inspected mail for damages and took appropriate action to deliver in good condition.
Ramp Supervisor
SOUTHWEST AIRLINES
Phoenix, AZ
2023.01 - 2025.05
- Ensures all Ramp Personnel are properly assigned and utilized
- Assists in training Ramp Agents to ensure that they are aware of appropriate regulations, procedures, and Company policies
- Determines that aircraft are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained
- Coordinates, as needed, with Operations, Customer Service, Maintenance, Provisioning, and Dispatch to maintain the stations on-time performance
- When incidents occur, studying video of incidents for cause and issuing proper documentation and explanation of incident
- Loaded and unloaded luggage and freight and assisted crews and travelers with bags.
Ramp Agent
SOUTHWEST AIRLINES
2021.11 - 2023.01
- Duties included expeditious lifting and transporting of baggage, mail, and cargo to/from loading equipment at the aircraft
- Operating tow tractors for the push back of aircraft
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
Mail Processing Clerk
USPS
Phoenix, AZ
2021.08 - 2021.11
- Responsible for operating manual and automated processing equipment to distribute and sort mail
- Transport collated and bundled mailings within the facility
- Dispatch sorted mail to expediters by scheduled deadlines
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
Customer Service Advocate 1
CARVANA
Tempe, Arizona
2021.05 - 2021.08
- Advocates assist customers on the phone and review important documentation
- The Advocate is the customer’s go-to person for getting an appraisal on the website, uploading and approving key documents, arranging for the payment process, and scheduling the vehicle pick-up
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Mail Handler
USPS
2018.05 - 2021.05
- Loading, lifting and carrying moderate to heavy mail from trucks and sorting equipment
- Separate outgoing bulk mail and load onto mail trucks for distribution
- Operate machinery and carry mail to distribution area
- May perform a variety of duties such as rewrapping damaged parcels and weighing mail
Mail Processing Clerk
USPS
2014.09 - 2018.05
- Responsible for operating manual and automated processing equipment to distribute and sort mail
- Transport collated and bundled mailings within the facility
- Dispatch sorted mail to expediters by scheduled deadlines
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
Fraud Representative
PSCU
2014.01 - 2014.09
- Reviews suspicious credit card authorization reports, providing customer security when contacting cardholders to verify charges
- Closing and reissuing cards, setting up claims for return of funds
- Explaining how information was compromised and how to avoid compromised information in the future
Fraud Analyst 2
BANK OF AMERICA
Phoenix, AZ
2010.08 - 2011.11
- Reviews suspicious credit card applications, providing customer security when contacting cardholders to verify charges
- Closing and reissuing cards, setting up claims for return of funds
- Explaining how information was compromised and how to avoid compromised information in the future
Fraud Analyst 2
BANK OF AMERICA
2008.05 - 2009.07
- Reviewing suspicious debit card authorization reports, providing customer security when contacting cardholders to verify charges
- Closing and reissuing cards, setting up claims for return of funds
- Explaining how information was compromised and how to avoid compromised information in the future
Small Business Collections
BANK OF AMERICA
2005.12 - 2008.05
- Contact delinquent Small Business Commercial credit card accounts in order to overcome objections and negotiate appropriate payment arrangements to serve the interest of the client as well as the business
- Required to collect on various stages of delinquency from early collections to charge-off
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Some College (No Degree) - Criminal Justice
Mount Hood Community College
Gresham, ORSome College (No Degree) - Criminal Justice
Portland Community College
PortlandSkills
- Windows
- Microsoft Word
- Outlook/Email Management
- Data entry
Phone
cell, 602-312-2204
Timeline
Mail Handler
USPS
2025.05 - Current
Ramp Supervisor
SOUTHWEST AIRLINES
2023.01 - 2025.05
Ramp Agent
SOUTHWEST AIRLINES
2021.11 - 2023.01
Mail Processing Clerk
USPS
2021.08 - 2021.11
Customer Service Advocate 1
CARVANA
2021.05 - 2021.08
Mail Handler
USPS
2018.05 - 2021.05
Mail Processing Clerk
USPS
2014.09 - 2018.05
Fraud Representative
PSCU
2014.01 - 2014.09
Fraud Analyst 2
BANK OF AMERICA
2010.08 - 2011.11
Fraud Analyst 2
BANK OF AMERICA
2008.05 - 2009.07
Small Business Collections
BANK OF AMERICA
2005.12 - 2008.05
Some College (No Degree) - Criminal Justice
Mount Hood Community College
Some College (No Degree) - Criminal Justice
Portland Community College