PHILLIP D. THOMPSON
Avondale,AZ
Summary
Highly motivated and experienced supervisor with 2.5 years of experience in team leadership and employee development. Expertise in coaching, training, and performance management to foster a positive and productive work environment
Overview
20
20
years of professional experience
Work History
Mail Handler
USPS
Avondale, Arizona
05.2025 - Current
- Loading, lifting and carrying moderate to heavy mail from trucks and sorting equipment
- Separate outgoing bulk mail and load onto mail trucks for distribution
- Operate machinery and carry mail to distribution area
- May perform a variety of duties such as rewrapping damaged parcels and weighing mail
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Inspected mail for damages and took appropriate action to deliver in good condition.
Ramp Supervisor
SOUTHWEST AIRLINES
Phoenix, AZ
01.2023 - 05.2025
- Ensures all Ramp Personnel are properly assigned and utilized
- Assists in training Ramp Agents to ensure that they are aware of appropriate regulations, procedures, and Company policies
- Determines that aircraft are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained
- Coordinates, as needed, with Operations, Customer Service, Maintenance, Provisioning, and Dispatch to maintain the stations on-time performance
- When incidents occur, studying video of incidents for cause and issuing proper documentation and explanation of incident
- Loaded and unloaded luggage and freight and assisted crews and travelers with bags.
Ramp Agent
SOUTHWEST AIRLINES
11.2021 - 01.2023
- Duties included expeditious lifting and transporting of baggage, mail, and cargo to/from loading equipment at the aircraft
- Operating tow tractors for the push back of aircraft
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
Mail Processing Clerk
USPS
Phoenix, AZ
08.2021 - 11.2021
- Responsible for operating manual and automated processing equipment to distribute and sort mail
- Transport collated and bundled mailings within the facility
- Dispatch sorted mail to expediters by scheduled deadlines
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
Customer Service Advocate 1
CARVANA
Tempe, Arizona
05.2021 - 08.2021
- Advocates assist customers on the phone and review important documentation
- The Advocate is the customer’s go-to person for getting an appraisal on the website, uploading and approving key documents, arranging for the payment process, and scheduling the vehicle pick-up
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Mail Handler
USPS
05.2018 - 05.2021
- Loading, lifting and carrying moderate to heavy mail from trucks and sorting equipment
- Separate outgoing bulk mail and load onto mail trucks for distribution
- Operate machinery and carry mail to distribution area
- May perform a variety of duties such as rewrapping damaged parcels and weighing mail
Mail Processing Clerk
USPS
09.2014 - 05.2018
- Responsible for operating manual and automated processing equipment to distribute and sort mail
- Transport collated and bundled mailings within the facility
- Dispatch sorted mail to expediters by scheduled deadlines
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
Fraud Representative
PSCU
01.2014 - 09.2014
- Reviews suspicious credit card authorization reports, providing customer security when contacting cardholders to verify charges
- Closing and reissuing cards, setting up claims for return of funds
- Explaining how information was compromised and how to avoid compromised information in the future
Fraud Analyst 2
BANK OF AMERICA
Phoenix, AZ
08.2010 - 11.2011
- Reviews suspicious credit card applications, providing customer security when contacting cardholders to verify charges
- Closing and reissuing cards, setting up claims for return of funds
- Explaining how information was compromised and how to avoid compromised information in the future
Fraud Analyst 2
BANK OF AMERICA
05.2008 - 07.2009
- Reviewing suspicious debit card authorization reports, providing customer security when contacting cardholders to verify charges
- Closing and reissuing cards, setting up claims for return of funds
- Explaining how information was compromised and how to avoid compromised information in the future
Small Business Collections
BANK OF AMERICA
12.2005 - 05.2008
- Contact delinquent Small Business Commercial credit card accounts in order to overcome objections and negotiate appropriate payment arrangements to serve the interest of the client as well as the business
- Required to collect on various stages of delinquency from early collections to charge-off
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Some College (No Degree) - Criminal Justice
Mount Hood Community College
Gresham, ORSome College (No Degree) - Criminal Justice
Portland Community College
PortlandSkills
- Windows
- Microsoft Word
- Outlook/Email Management
- Data entry
Phone
cell, 602-312-2204
Timeline
Mail Handler
USPS
05.2025 - Current
Ramp Supervisor
SOUTHWEST AIRLINES
01.2023 - 05.2025
Ramp Agent
SOUTHWEST AIRLINES
11.2021 - 01.2023
Mail Processing Clerk
USPS
08.2021 - 11.2021
Customer Service Advocate 1
CARVANA
05.2021 - 08.2021
Mail Handler
USPS
05.2018 - 05.2021
Mail Processing Clerk
USPS
09.2014 - 05.2018
Fraud Representative
PSCU
01.2014 - 09.2014
Fraud Analyst 2
BANK OF AMERICA
08.2010 - 11.2011
Fraud Analyst 2
BANK OF AMERICA
05.2008 - 07.2009
Small Business Collections
BANK OF AMERICA
12.2005 - 05.2008
Some College (No Degree) - Criminal Justice
Mount Hood Community College
Some College (No Degree) - Criminal Justice
Portland Community College
Similar Profiles
Jeanine WaltersJeanine Walters
Rural Mail Carrier Associate at USPSRural Mail Carrier Associate at USPS
Larry WilliamsLarry Williams
Rural Mail Carrier at USPSRural Mail Carrier at USPS
JEREMY DALEJEREMY DALE
Rural Mail Carrier Associate at USPSRural Mail Carrier Associate at USPS
Adrian DavisAdrian Davis
Postmaster at USPSPostmaster at USPS
Jacob CortesJacob Cortes
Fleet Marine Force Hospital Corpsman at US NavyFleet Marine Force Hospital Corpsman at US Navy