Phillip Duba
Spanish Fork,UT
Summary
Experienced Quality Control Senior Technician at Prince Telecom, with a strong track record of improving quality management systems and enhancing customer support. Utilized advanced problem-solving and troubleshooting skills to identify issues and implement effective solutions, leading to better service standards and customer satisfaction. Excelled in mentoring and training team members, sharing knowledge to improve overall team performance. Committed to maintaining high standards and consistently delivering results, with a focus on ensuring excellence in every aspect of the work.
Overview
5
5
years of professional experience
Work History
Quality Control Senior Technician
Prince Telecom
Riverton, Utah
06.2024 - 12.2024
- Monitored and maintained quality control standards in accordance with established policies and procedures.
- Analyzed customer complaints, identified root cause, implemented corrective actions, and monitored effectiveness of changes made.
- Developed comprehensive quality assurance reports for management review.
- Assisted in the development of new process methods as needed.
- Produced thorough reports detailing findings and proposed recommendations.
- Maintained accurate records of inspection activities on a daily basis.
Fiber Optic Technician
Prince Telecom
Riverton, UT
06.2023 - 06.2024
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Communicated with customers to access work areas and explain work.
- Tracked inventory levels of tools, parts, and supplies used in job sites.
- Set up modems and other hardware with necessary cables.
- Documented installation records in a timely manner.
Satellite Installation Technician
Dish Network Corp
Midvale, Utah
12.2021 - 06.2023
- Tested system performance for accuracy and reliability.
- Logged service calls and closed work orders by recording issues resolved and services provided.
- Installed in-home devices, programmed settings, and trained customers on basic use.
- Managed fast-paced daily workload of appointments at residential and business locations.
- Ensured that all tools, parts, supplies, and equipment were available before starting an installation.
- Installed and aligned satellite dishes to receive optimal signal strength.
Flooring Sales Specialist
Lowes Home Improvment
Spanish Fork, Utah
11.2019 - 12.2021
- Developed sales strategies to increase store revenues and profitability.
- Explained features and advantages of diverse flooring products to assist customers in making informed decisions.
- Handled returns and exchanges according to company policies.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted in maintaining inventory levels of flooring materials such as hardwood, laminate, vinyl, carpet, tile and other related products.
- Offered information about pricing, payment and delivery options.
- Maintained a clean and organized showroom, ensuring a pleasant shopping environment.
Education
High School Diploma -
Fort Zumwalt West High School
O'Fallon, MO05-2018
Skills
- Technical report writing
- Training and mentoring
- Expert troubleshooting
- Advanced analytical skills
- Quality management systems
- Fiber optic standards
- Customer support
- Equipment calibration
Affiliations
- Rock Climbing
- Video-games
- Snowmobiling
Accomplishments
- Showcased a mobile application to representatives from World Wide Technology (WWT) while attending high school
Timeline
Quality Control Senior Technician
Prince Telecom
06.2024 - 12.2024
Fiber Optic Technician
Prince Telecom
06.2023 - 06.2024
Satellite Installation Technician
Dish Network Corp
12.2021 - 06.2023
Flooring Sales Specialist
Lowes Home Improvment
11.2019 - 12.2021
High School Diploma -
Fort Zumwalt West High School
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