Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phillip Emerson

Las Vegas,NV

Summary

Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers. Commanding [Job Title] with excellent communication skills, stays focused and attentive while on job. Well-versed in bus maintenance and safety regulations and dedicated to transporting passengers safely and on time. Excellent driving record and committed to helping passengers with special needs. Experienced [Job Title] offering exceptional skills in route planning gained during [Number] years in transportation. Demonstrated record of safe and efficient vehicle operations combined with top-notch client satisfaction scores. Effective at planning efficient shuttle routes to maximize productivity, minimize fuel costs and maintain high customer satisfaction. Good relationship-building, conflict resolution and communication skills. Well-traveled [Job Title] with proven track record of safely and efficiently transporting passengers around city. Extensive knowledge of street layouts and traffic regulations. Stays calm and composed in difficult situations while going extra mile to satisfy customers. Proficient and hardworking Transportation professional well-versed in area attractions and available amenities. Adept at accurately logging fuel costs and diligently reporting incidents. Current [State] license with clean driving record. Friendly and enthusiastic Shuttle Driver bringing [Number] years of experience operating various passenger vehicles. Safety-focused with personable demeanor and helpful approach to passenger questions and issues. Accustomed to collecting fares, inspecting vehicles and completing basic repairs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

47
47
years of professional experience

Work History

Transit Bus Operator

Tri-Met
07.1995 - 02.2019
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Transported customers to and from [Location].
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Assisted passengers with inquiries and requests during trips.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Aided passengers with disabilities or special needs.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Diffused potential passenger disputes with fairness and professionalism.
  • Operated with safety and skill to avoid accidents and delays.
  • Complied with traffic regulations to operate vehicles in safe and courteous manner.
  • Provided information about routes, destinations and timelines to inform passengers.
  • Verified cleanliness and tidiness of bus through regular cleaning.
  • Fostered safe bus environment by enforcing rules of conduct for passengers.
  • Accepted and processed fares.
  • Assisted passengers with luggage and other items, loading and unloading with care.
  • Conducted efficient cargo transfers to maintain route schedules.
  • Calculated and collected fares from passengers.
  • Updated and maintained accurate trip logs and records.
  • Followed company policies and procedures and maintained compliance with standards.
  • Inventoried bus emergency and first aid supplies and equipment.
  • Transported hazardous materials and oversized shipments without incident.
  • Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Developed and maintained positive relationships with passengers and other drivers.
  • Successfully operated shuttle buses, vans and cars to transport passengers to various locations.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
  • Followed all relevant schedules for routes and arrivals.
  • Inspected bus for any mechanical issues before departure.
  • Regulated heating, lighting and ventilating systems for passenger comfort.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Followed predetermined routes to consistently meet targets and maintain schedules.
  • Reported delays, accidents or other traffic and transportation situations using telephones or mobile two-way radios.
  • Maintained clean and neat shuttle for passenger comfort.
  • Operated large vehicles in difficult urban and rural conditions.
  • Drove [Number]-passenger shuttle bus to and from terminal.
  • Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.

Target Loss Prevention Manager

Target
05.1983 - 08.1994
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Developed and launched a loss-prevention program.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Monitored paperwork procedures to prevent error-related losses.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Interviewed suspects, customers and witnesses to obtain helpful information and statements.
  • Installed and maintained covert security equipment.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Trained all new executives and asset protection personnel.
  • Completed incident reports and activity logs for accurate, current records.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Liaised with law enforcement and security personnel in issue investigation.
  • Trained personnel on security best practices, protocols and procedures.
  • Performed thorough cash audits and deposit investigations.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
  • Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Monitored emerging security products, services and procedures to upgrade current provisions.
  • Observed video surveillance systems for prompt emergency response.
  • Worked closely with law enforcement in investigating and solving theft and fraud cases.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Collaborated with law enforcement to report crime and suspicious activity.

Houston Police Officer

City Of Houston Police Department
04.1976 - 09.1982
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Gathered necessary information for court appearances and testified as witness under oath in court.
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Conducted searches of individuals, vehicles and premises.
  • Apprehended offenders and conducted interviews and interrogations.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Provided testimony in court proceedings.
  • Answered emergency calls for help from citizens and business owners.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Supervised crowds at busy events to prevent injuries and property destruction.
  • Obtained information from arrested subjects to conduct debriefings.
  • Trained other officers in firearms and self-defense tactics.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Checked vehicle equipment for proper functioning prior to use.
  • Assisted in special investigations and crime prevention programs.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Thoroughly analyzed criminal information and processed crime scenes.
  • Handled citation and traffic violation paperwork.
  • Recorded facts to prepare reports documenting incidents and activities.
  • Reduced process inaccuracies while investigating [Type] and [Type] crimes and assisting district attorney prosecution cases.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Rendered aid to accident victims and other persons requiring first aid for physical injuries.
  • Apprehended suspects, read Miranda Rights, and transported offenders to jail.
  • Monitored traffic violations, issuing citations as necessary.
  • Conducted preliminary investigations at scenes of major crimes.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Monitored criminal activity in community to identify suspicious activity.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Issued traffic citations and electronic tickets for violations of traffic laws.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.

University of Houston Police Department

University Of Houston
06.1972 - 03.1976
  • Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.
  • Negotiated settlements and payment terms with customers and delivered customized payment plans.
  • Provided resources and expertise for conversion, validation and training required for company-wide software updates.
  • Obtained and interpreted financial statements to assist in credit limit reviews.
  • Educated and assisted faculty, staff and students in navigating applicable regulations, policies and procedures.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Oversaw reporting, documentation and recordkeeping requirements for department.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Provided training and consulted with struggling teams to help meet monthly target goals.
  • Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
  • Developed strategies to expedite payments and customer resolutions.
  • Used [Software] and [Software] to perform credit appraisals, document verification and loan approvals.
  • Streamlined processes for early identification of potential credit system and monitoring problems.
  • Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
  • Attended ongoing professional training to facilitate accurate and productive credit management.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
  • Developed budget proposals, policies and fiscal guidelines supporting department goals and growth.
  • Reviewed and analyzed loan procedures.
  • Compiled data critical to analysis of annual bad debt.
  • Led and managed operational and strategic planning, fiscal management and administrative oversight of facilities, equipment and personnel.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Determined, monitored and controlled expenditures required to manage operational, research and personnel expenses of department.
  • Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
  • Referred delinquent accounts to collections department or outside resources.
  • Managed fiscal operations for department from various funding sources.
  • Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
  • Work cross-functionally with sales, management and other departments to maintain effective operations.
  • Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
  • Optimized credit approval and collection processes, improving operational efficiencies by over [Number]%.
  • Collaborated with management to evaluate credit strategies and develop improvements.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.

Education

Associate of Science - Police Science

University of Houston
Houston, TX
09.1975

No Degree - Police Science

University of Houston Police Academy School
07.1973

High School Diploma -

Jesse H Jones HS
Houston, TX
05.1968

Skills

  • Parking Understanding
  • GPS Applications
  • Vehicle Maintenance and Repair
  • Basic Repair Procedures
  • Passenger Interaction
  • Adjusting Routes
  • Hotel Management Procedures
  • Equipment Inspection
  • Pickup and Drop-Off Scheduling
  • Roadside Assistance
  • Customer Relations Skills
  • Route Planning
  • Area Knowledge
  • Mapping Skills
  • Guest Relations
  • Fuel Logs
  • Arrival and Departure Duties
  • DOT Rules
  • Navigation Equipment
  • Bus Inspections
  • Shuttle Cleaning
  • Mileage and Service Logs
  • Rule Enforcement
  • Vehicle Servicing
  • Mobility Support
  • Emergency Repair
  • Belongings Stowing
  • Passenger Assistance
  • Delivery Management
  • Traffic Law Compliance
  • DOT Requirements
  • Inquiry Response
  • Operational Procedures
  • Digital Dispatch
  • Student Interaction
  • Two-Way Radio Operation
  • Safety Protocols
  • Preventive Maintenance
  • Federal Laws
  • Commercial Drivers License (CDL)
  • Wheelchair and Scooter Security
  • Maintain Passenger Safety
  • Local and Long Distance Driving
  • Elderly and Disabled Assistance
  • Ability to Lift 50 Pounds
  • Communication and Interpersonal Skills
  • Follow Routes
  • Traffic Observations
  • Ice and Snow Management
  • Microsoft Excel
  • Daily Logs
  • Tires and Brakes Inspections
  • Conflict and Complaint Resolution
  • Trained in First Aid
  • School Crossing Regulations
  • Defensive Strategies
  • Exterior Washing and Polishing
  • Property Amenities
  • Service Dispatching
  • Insurance Requirements
  • Safety Device Verification
  • Keep Order on the Bus
  • Effective Planning
  • RFID Tracking
  • Hotel and Restaurant Recommendations
  • Repair Work
  • Portable Data Input
  • Team Goals
  • Behavior Monitoring and Management
  • First Aid Certification
  • Customer Experience
  • POS Terminal Operation
  • Fluent in English
  • Emergency Response Coordination
  • Stocking and Replenishing
  • Van and Shuttle Operation
  • Standard Transmission
  • Strong Working Relationships
  • Maintenance Requirements
  • Public Transit Operations
  • Database Updating
  • Customer Needs Assessments
  • Passenger Service and Safety
  • Special Needs Passengers
  • Defensive Driving Practices
  • Licensing Requirements
  • Customer Satisfaction
  • Closed-Circuit TV Cameras
  • Valid Vehicle Insurance and Registration
  • Customer Accounts Management
  • Luggage Assistance
  • Brand Loyalty
  • Log Book Maintenance
  • Fire Extinguisher Use
  • Clean Bus Interiors
  • Time, Mileage and Fuel Tracking
  • Commercial Driving Experience
  • Fare and Voucher Collection
  • Monitor Traffic
  • Safety

Timeline

Transit Bus Operator

Tri-Met
07.1995 - 02.2019

Target Loss Prevention Manager

Target
05.1983 - 08.1994

Houston Police Officer

City Of Houston Police Department
04.1976 - 09.1982

University of Houston Police Department

University Of Houston
06.1972 - 03.1976

Associate of Science - Police Science

University of Houston

No Degree - Police Science

University of Houston Police Academy School

High School Diploma -

Jesse H Jones HS
Phillip Emerson