Phillip Ernst
Manager
Albuquerque,NM
Summary
Customer-oriented General Manager with 23 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
Work History
General Manager
Office Depot
Albuquerque, NM
02.2016 - 11.2021
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Store Manager
Carters Oshkosh
Albuquerque, NM
02.2015 - 02.2016
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Devised processes to boost long-term business success and increase profit levels.
Operations Manager
HomeGoods, TJX Companies
Albuquerque, NM
07.2012 - 02.2015
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reviewed shift reports to understand current numbers and trends.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Merchandising Assistant Store Manager
JCPenney
Albuquerque, NM
11.2011 - 07.2012
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Conducted weekly walk-throughs with store manager and district manager to discuss interior visual displays and store window presentation.
- Assessed areas of service concern and developed improvement plans.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Operations Manager
DriveTime Used Cars
Albuquerque, NM
07.2010 - 10.2011
- Devised processes to boost long-term business success and increase profit levels.
- Spearheaded department training for appraisals of new components.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Investigated and resolved departmental non-conformances.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Assistant Store Manager
Anchor Blue
Albuquerque, NM
05.2007 - 06.2010
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Store Manager
Mervyns Dept
Albuquerque, NM
03.2002 - 05.2007
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Internship Student
Walt Disney World Parks And Resorts
Orlando, FL
08.2004 - 12.2004
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email or in-person to provide information.
- Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
- Analyzed problems, identified solutions and made decisions.
Travel Agent
Magical Vacation Planner
Albuquerque, NM
03.2020 - Current
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Education
BBA - Business Management
University of New Mexico
Albuquerque, NM 08.2001 - 05.2009
Skills
Client account management
Performance improvement
Consistently meet goals
Coaching and mentoring
Relationship building
Efficient multi-tasker
Operations management
Staff training/development
Budgeting
Effective leader
Deadline-oriented
Exceptional interpersonal communication
Employee scheduling
Verbal and written communication
Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Around here, however, we don’t look backward for very long. We keep moving forward, opening new doors, and doing new things, because we’re curious and curiosity keeps leading us down new paths.”
Walt Disney
Timeline
Travel Agent
Magical Vacation Planner
03.2020 - Current
General Manager
Office Depot
02.2016 - 11.2021
Store Manager
Carters Oshkosh
02.2015 - 02.2016
Operations Manager
HomeGoods, TJX Companies
07.2012 - 02.2015
Merchandising Assistant Store Manager
JCPenney
11.2011 - 07.2012
Operations Manager
DriveTime Used Cars
07.2010 - 10.2011
Assistant Store Manager
Anchor Blue
05.2007 - 06.2010
Internship Student
Walt Disney World Parks And Resorts
08.2004 - 12.2004
Assistant Store Manager
Mervyns Dept
03.2002 - 05.2007
BBA - Business Management
University of New Mexico
08.2001 - 05.2009