Phillip Estes
Charlottesville,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Car Wash Detailer
Clean Machine Car Wash & Detail Center
2020.07 - Current
- Effectively collected and disposed of trash in vehicle console spaces and under seats.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Reported daily work progress and encountered problems to management.
- Maintained clean, tidy and safe work environment.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front Counter Cashier /Drive-Thru Operator
Chick-fil-A
2019.06 - 2020.06
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Greeted customers and responded to requests for information.
- Processed credit card, and gift certificate payments with electronic computer system.
- Maintained organized and orderly front end and removed spills, and trash.
- Approached every question or concern with calm and level-headed approach.
- Mentored new team members on sales software system operation.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Bachelor of Arts - Communications
James Madison University
Harrisonburg, VA05.2025
High School Diploma -
Monticello High School
Charlottesville, VA06.2021
Skills
- Document Management
- Crisis Communications
- Technical Issue Troubleshooting
- Creative Strategies
- Public Presentations
- Prepare Speeches
- Press Releases
- AP writing
Timeline
Car Wash Detailer
Clean Machine Car Wash & Detail Center
2020.07 - Current
Front Counter Cashier /Drive-Thru Operator
Chick-fil-A
2019.06 - 2020.06
Bachelor of Arts - Communications
James Madison University
High School Diploma -
Monticello High School
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