Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phillip F. Duclas

Chicago,Illinois

Summary

Dynamic business manager with over 10 years of experience in sales mentorship, business management and customer service. Proven expertise in coaching, budgeting, business development, and leadership. Adept at marketing, streamlining services, sales training, and outreach. Known for driving sales growth, enhancing client relationships, and implementing strategic initiatives for market positioning.

Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Independent Contractor and Business Manager

Evo Payments International
09.2012 - Current
  • Implemented strategies that significantly boosted sales.
  • Boosted territorial growth to enhance sales volumes.
  • Analyze business potential, identified new product sales opportunities, and disseminated product knowledge
  • Managed client relationships through proactive prospecting of new businesses.
  • Develop and executed customer-centric strategies to enhance client retention
  • Foster strong relationships with bulk consumers and corporate accounts, ensuring high levels of satisfaction and loyalty

Customer Service Representative

Hotel Planner
02.2022 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Amazon
08.2020 - 03.2021
  • Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
  • Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
  • Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
  • Handled cash register transactions efficiently, ensuring accurate payment processing while maintaining a friendly demeanor towards customers.
  • Conducted regular price checks, keeping customers informed of current promotions and discounts available.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.

Shoe Sales Associate

Nordstrom
09.2010 - 08.2012
  • Delivered exceptional customer service to optimize the purchasing experience and streamline the payment process
  • Implemented inventory control measures to maintain optimal stock levels and assisted in ordering new inventory
  • Managed and organized merchandise displays according to planograms, end caps, and bulk stack guidelines
  • Educated customers on product options, enhancing their shopping experience and driving sales
  • Resolved customer complaints and issues effectively, contributing to an improved store reputation and increased customer retention

Education

Business Administration -

Broward College
Hollywood, FL
01.2010

High School Diploma -

Hallandale Beach High School
Hallandale, FL
01.2009

Skills

  • Client relationship building
  • Workload management
  • Deadline adherence
  • Safety compliance
  • Client consultation
  • Customer retention strategies
  • Attention to detail
  • Customer support
  • Time management
  • Problem-solving
  • Critical thinking
  • Task prioritization
  • Data analysis
  • Proficient in software
  • Client communication
  • Sell services
  • Teamwork and collaboration
  • Active listening
  • Multitasking Abilities
  • Decision-making
  • Multitasking
  • Excellent communication

Timeline

Customer Service Representative

Hotel Planner
02.2022 - 05.2024

Customer Service Representative

Amazon
08.2020 - 03.2021

Independent Contractor and Business Manager

Evo Payments International
09.2012 - Current

Shoe Sales Associate

Nordstrom
09.2010 - 08.2012

Business Administration -

Broward College

High School Diploma -

Hallandale Beach High School
Phillip F. Duclas