PHILLIP FEVELLA

• Serves as a Champion for FedEx's Safety Above All Culture and supports all related initiatives.
• Management responsibilities include, but are not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns, and staff productivity.
• Plans, organizes, staffs, directs, and controls the day-to-day operations of the assigned sort.
• Ensures the sort is running in accordance with established safety, quality, and service standards. Ensures that cost and productivity goals are met.
• Oversees or ensures daily visual inspections of loads to ensure proper quality for customers and/or vendors.
• Determines the sort's strategic goals and ensures quality, service, cost, and productivity goals are achieved. Plans sort strategy based on projected volume, head count, and other special circumstances and factors.
• Directs and guides the sort management team to ensure common understanding of operational updates and daily goals for the work area.
• Fosters a safety-conscious culture by supporting safety initiatives and ensuring appropriate related documentation is completed as necessary.
• Participates in the development of and is responsible for administering company safety strategies and programs.
• Participates in the development of and is responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters.
• Ensures compliance with Company policy and federal, state, and local regulations.
• Understands and administers all contractual agreements effectively, including vendor and Contracted Service Provider agreements, as necessary.
• Performs other duties as assigned.

• In charge of office and all sales for Georgia and Florida, manage personnel, inventory, billing, collections, deliveries, client relations for the largest customers in service area, including the US military.
• Developed and implemented strategies to increase customer satisfaction levels.
• Organized and monitored daily activities of the sales staff.
• Created and maintained detailed records of sales, customer service inquiries and accounts receivable.
• Assisted in developing marketing campaigns to increase product awareness.
• Provided training on new products and services to the sales team.
• Ensured compliance with company policies and procedures related to sales operations.
• Managed customer relations through effective communication and problem resolution techniques.
• Researched competitive pricing structures within the industry.
• Identified areas of improvement in processes, procedures, systems.
• Drafted reports summarizing weekly, monthly, quarterly results for executive review meetings.
• Established goals for individual employees as well as overall objectives for the department.
• Responsible for budgeting, forecasting and tracking expenses associated with the sales office.
• Collaborated with other departments such as Human Resources, Accounting and IT to ensure smooth operations.
• Generated monthly reports highlighting key performance indicators related to sales activity.
• Tracked sales unit progress toward predetermined targets to identify emerging obstacles and develop resolution plans.
• Accomplishments: Top salesman for growth, 6 years in a row.
• Frequent bonuses.
• Worked with hundreds of charities to help raise money for given causes.

Managed and oversaw a multi-state team of 180+ employees, including HR personnel, delivery drivers, sales representatives and warehouse staff.

• Determined staffing requirements, interviewing, hiring and training new employees.

• Worked assembly lines, warehouse maintenance, packing, and shipping, sales.
• Accomplishments: Frequent bonuses and pay raises based on exceptional production.
• Ensured compliance with safety regulations and monitored staff performance to ensure adherence.
• Coordinated phases of construction projects from inception to completion.
• Completed investigations into complaints, incidents and accidents at work sites.
• Eliminated project lags by organizing work-in-progress and delegating tasks.
• Contracted and supervised workers for various construction jobs.
• Conducted site pre-inspections and coordinated post-construction audits.
• Recruited and hired workers, in addition to supervising and monitoring daily performance.
• Allocated material and labor resources to promote on-time and under-budget project completion.
• Inspected sites before and after construction projects.
• Worked with personnel for many events, including the Masters, PGA tour, Super Bowl, many music festivals, and many of the US's biggest trade shows. Also, private island events, as well as the President's conference between the US and Israel.
• Often had to manage our own staff of 3-60 personnel, along with assigned labor union workers and event staffing.