Phillip Finch
Whitsett,NC
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Overview
8
8
years of professional experience
Work History
IT Technician
The Computer Dept.
03.2015 - Current
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic and advanced troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recommended new and replacement hardware and software purchases.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Recovered critical information from data back ups to restore functionality.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Implemented internal quality standards to secure electronic records integrity.
Education
Bachelor of Science - Applied Sciences
Winston-Salem State University
Winston-salem, NC05.2008
Skills
- Data Retention
- Software Deployment Management
- AV Installation
- Mobile Fleet Management
- Helpdesk Services
- Hardware and Software Configuration
- Application Installation
- Component Replacements
- Kayako Support Ticketing System
- Updating Software
- Computer System Diagnostics Software
- Peripherals Maintenance
- User Training
- Service Desk Team Management
- Wireless Networking
- License Administration
- Inventory Control Systems
- Peripheral Repair
- Technical Support
- Troubleshooting and Diagnostics
- Mobile Device Deployment
- Organizational Skills
- AV Equipment Management
- Configuring Devices
- Analytical and Methodical
- Technical Presentations
- Case Support
- Customer Inquiries
- Diagnose Faults
- Technical Support and Assistance
- Microsoft Windows and Office
- Computer Hardware Knowledge
- Root Cause Support
- Support End-Users
- Computer System Maintenance
- System Performance Assessments
- Troubleshooting Network Issues
- New Employee Training
- Creative Issue Resolution
- Employee Computer Support
- Workforce Planning
- Emergency Service Coordination
- Inventory Procedure Documentation
- Hardware Evaluation
- Resolve Technical Problems
- User Experience
- Sales Presentation
- Software Evaluation
- Warranty Requirements
- Defect Analysis and Resolution
- Desktop Partitioning Software
- Read Technical Manuals
- Feature Activation
- Operation System Software
- Fixing Malfunctions
- LAN and WAN Assessment
- Bug Fixes
- Video Surveillance Systems
- Access Management Software
- Computer Configurations
- Customer Communication and Empathy
- Splice Cable
- Training Material Development
- Collaborative Team Player
- Maintenance Support Systems
- Issue and Resolution Tracking
- Tracking and Documentation
- Corrective Actions
- Supply Inventory Software
- Friendly and Patient
Timeline
IT Technician
The Computer Dept.
03.2015 - Current
Bachelor of Science - Applied Sciences
Winston-Salem State University
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