Phillip Flannery

FoodPRO

10.2000 - Current

Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Defined clear targets and objectives and communicated to other team members.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.