Phillip Forrest

IT Specialist

Internal Revenue Service, IRS

11.2012 - Current

Successfully tested and submitted 4 assigned projects for deployment to production.
Took over the role of L-Package Coordinator for IMF (Individual Mainframe)
Collaborated closely with other departments to provide focused answers and solutions that addressed their specific needs or challenges.
Explained technical information in clear terms to promote better understanding for non-technical users.
Provided exceptional customer service by promptly addressing problems reported by customers.
Optimized project code performance through regular monitoring and testing.
Configured and tested changes to macros within the code for my assigned projects.
Enhanced personal system efficiency by implementing and maintaining IT upgrades to my workstation.
Collaborated with cross-functional teams to ensure all project updates and improvement strategies aligned with business goals.
Documented support interactions with customers for future reference.
Tested new updates to software prior to deployment.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Managed software inventory, ensuring timely updates and replacements as needed.
Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
Strengthened communication skills through regular interactions with others.
Researched and identified solutions to technical problems.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Organized and detail-oriented with a strong work ethic.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Developed and maintained courteous and effective working relationships.
Demonstrated respect, friendliness and willingness to help wherever needed.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Gained extensive knowledge in data entry, analysis and reporting.
Self-motivated, with a strong sense of personal responsibility.
Cultivated interpersonal skills by building positive relationships with others.
Learned and adapted quickly to new technology and software applications.
Assisted with day-to-day operations, working efficiently and productively with all team members.