Phillip Foster
Minneapolis,MN
Summary
Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
Blue Plate Restaurant Company
Minneapolis, MN
06.2014 - 02.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created schedules and monitored payroll to remain within budget.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Kitchen Manager
Champps Americana
Maple Grove, MN
07.1998 - 05.2014
- Developed and implemented kitchen policies, procedures and quality standards.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
High School Diploma -
Park Center High School
Brooklyn Park, MN06-1991
Some College (No Degree) - General Studies
North Hennepin Community College
Brooklyn Park, MNSkills
- Schedule Management
- Operations Oversight
- Customer Relationship Management
- Financial Administration
- Vendor Sourcing
- Service Quality Improvement
- Staff Supervision
- P&L Management
- Quality Management
- Facility Management
- Communication Skills
- Employee Development
- Customer Experiences
- Supervision and Training
- Budget Forecasts
- Leadership
- Cost Analysis and Savings
- Performance Evaluations
Certification
- ServSafe Certified
- Food Protection Manager Certification
References
References available upon request.
Timeline
General Manager
Blue Plate Restaurant Company
06.2014 - 02.2024
Kitchen Manager
Champps Americana
07.1998 - 05.2014
High School Diploma -
Park Center High School
Some College (No Degree) - General Studies
North Hennepin Community College
- ServSafe Certified
- Food Protection Manager Certification
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