Summary
Overview
Work History
Education
Skills
Timeline
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Phillip Frey

Phillip Frey

Riverview,FL

Summary

Audio professional that merged into the mortgage profession in the areas of originations/compliance. Sales and customer service experience as well.

Overview

27
27
years of professional experience

Work History

Loanspark
07.2022 - 02.2023
  • Direct internet/phone sales of commercial lending products to small businesses, ranging from MCA”s to SBA loans.

Call Quality Review Specialist

Millennium Group/USAA
06.2020 - 06.2022
  • Worked on horizontal and vertical testing review teams call monitoring/complaints and compliance area of the real estate/mortgage division at USAA
  • Scored and graded calls for regulatory and compliance errors in multiple lines of business including sales, processing, closing, servicing and tele-performance
  • Exceeded daily quotas and workload with a less than 1% error rate for duration of the assignment
  • Participated in technical trainings and LMS learning systems to improve skills set and boost overall knowledge
  • Participated in mandatory calibration of team knowledge on a monthly basis
  • Collaborated closely with management to promote team-oriented goals in daily activities, as well as over testing when needed.
  • Engage/NICE, Gridspace and Salesforce applications implemented during assignment.
  • Expert level audio analyzer.

Senior Loan Officer

Planet Home Lending
05.2018 - 06.2019
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers
  • Supported processing department by compiling paperwork and taking customer documentation.

Audio Engineer/Artist

Retrofonixlabs
01.1996 - 01.2018
  • Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
  • Active member of Ascap.
  • Worked with major record labels directly such as Sony, Columbia, Epic, Atlantic and Paramount.
  • Platinum award/Grammy nominated artist.
  • Over 200 record credits and sessions performed and executed.
  • Analog and digital hybrid workflow.


Education

High School Diploma -

Central Dauphin East Senior High School
Harrisburg, PA

Fine Art

Pennsylvania College of Art And Design
Lancaster, PA
01.1990

Skills

  • Encompass, Desktop Underwriter
  • Pc and Mac user
  • Excellent verbal and phone skills
  • FHA, VA, Conventional loan experience
  • Microsoft Excel, Office, Word, Outlook
  • Hubspot
  • Audiology
  • Gridspace
  • Salesforce
  • Engage Audio Systems (NICE)

Timeline

Loanspark
07.2022 - 02.2023

Call Quality Review Specialist

Millennium Group/USAA
06.2020 - 06.2022

Senior Loan Officer

Planet Home Lending
05.2018 - 06.2019

Audio Engineer/Artist

Retrofonixlabs
01.1996 - 01.2018

High School Diploma -

Central Dauphin East Senior High School

Fine Art

Pennsylvania College of Art And Design

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Phillip Frey