Phillip Gebhart
Kokomo,IN
Summary
Professional Service Center Leader with proven expertise in managing operations and driving performance improvements. Skilled in team collaboration, customer service management, and process optimization. Adaptable to changing needs, with strong focus on achieving measurable results and maintaining high standards. Equipped with problem-solving abilities and effective communication skills to ensure seamless service delivery and team efficiency.
Overview
37
37
years of professional experience
Work History
Service Center Manager
Applied Industrial Technologies
12.2012 - Current
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
Speaker Manufacturer
Weber Speaker
02.2010 - Current
Substitute Teacher
Sts. Joan of Arc & Patrick Schools
10.2009 - 01.2012
Inside sales, Delivery
Motion Industries, Inc.
11.1994 - 05.2009
- Make daily deliveries to customers
- Pulled And Processed orders
- Maintain warehouse
- Counter sales
- Answer phones and entered orders into computer system
- Generate drawings for special orders
- Reverse engineer drawings for customers
- Read machine lay-outs to identify parts
- Identify parts at customer locations
- Set up cribs at customer locations
- Identify parts in crib
- Organize/create parts list
- Enter information into computer system
- Create and attach labels for scanner ordering
Truck Person
Marsh Supermarkets
01.1993 - 01.1994
- Checked in and unloaded truck shipments
- Maintained main freezer and department freezers
- Baked a variety of products
Assistant Manager
Disc Jockey Records
01.1988 - 01.1993
- Placed orders for stock and special orders
- Balanced cash register, nightly books, and made deposits
- Managed inventory and employees
Education
AAS - Computer-Aided Design
Ivy Tech State College
Kokomo, IN01.2002
Skills
- AutoCad 2000
- MS Excel
- MS Word
- Windows
- SAP
- Customer service
- Problem-solving
Activities
- I have an interest in a wide variety of activities.
- ISO 9002 Certified (Motion Industries, 1998)
- Dean’s List 2000, 2001 (Ivy Tech)
- 2002 All-Indiana Academic Team (Ivy Tech)
- Member Phi Theta Kappa (Ivy Tech)
- Habitat For Humanity 2000
- Relay For Life 2000-2009
- Drawing and designing different items
Timeline
Service Center Manager
Applied Industrial Technologies
12.2012 - Current
Speaker Manufacturer
Weber Speaker
02.2010 - Current
Substitute Teacher
Sts. Joan of Arc & Patrick Schools
10.2009 - 01.2012
Inside sales, Delivery
Motion Industries, Inc.
11.1994 - 05.2009
Truck Person
Marsh Supermarkets
01.1993 - 01.1994
Assistant Manager
Disc Jockey Records
01.1988 - 01.1993
AAS - Computer-Aided Design
Ivy Tech State College
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