Phillip Gibson

Responsible for all facets of pre-owned sales, acquisition, reconditioning, and disposition of wholesale inventory.

Appraisals of incoming trades, as well as street purchases, and vehicle exchange targets coming through the service department.

Coaching and mentoring of sales staff.

Collaborated with the service department to ensure a timely turnaround of reconditioning.

Utilized V-Auto, CDK, Dealertrack, and E-lead on a day-to-day basis.

Desked new and pre-owned deals, submitted for approvals, took to's and performed early management interventions to ensure an efficient and effective flow through the road to the sale.

• Met and/or exceeded KPI month in and month out
• Ensuring all Guests receive experience in-line with EchoPark Brand promise
• Ensuring that all guest vehicles are delivered on time and all contracts are executed effectively first time
• Development and Coaching of team of Experience Guides
• Resolving any pre-sale or post-sale guest issues
• Handling of any sales issues or questions with guests, coordinating any deal changes with Online Sales Center
• Supporting Delivery Specialist in selling products
• Ensuring facility is maintained and operated to Standards and Policies
• Leveraging e-Lead, CDK, Route-One and other resources to drive Sales of vehicles and aftermarket protection products
• Ordered and maintained suitable inventory of pre-owned vehicles to achieve volume and gross profit objectives
• Collaborated with upper management to implement continuous improvements and exceed team goals
• Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements
• Monitored sales team performance, analyzed sales data and reported information to area managers
• Maintained up-to-date knowledge of competitor products and pricing in market served
• Coached Experience Guides to follow company playbook each and every time resulting in an increase in volume and F&I profitability

• Interviewed, hired, trained and promoted associates to support operations and company growth
• Reviewed employee performance and instituted changes in techniques or procedures to improve services and simplify workflow
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
• Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
• Managed sourcing, purchasing and showroom delivery of all pre-owned inventory, including trade-ins and auctions
• Negotiated and finalized used car pricing and contract terms
• Conducted end-of-month profit reporting for all used vehicle sales
• Marketed successfully through social media at limited additional cost to dealership
• Drafted sales contracts and warranty documents to facilitate sales transactions
• Handled vehicle appraisals and location of desired vehicles for purchase
• Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets
• Built relationships with customers and community to establish long-term business growth
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
• Collaborated with upper management to implement continuous improvements and exceed team goals
• Organized promotional events and interacted with community to increase sales volume
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning
• Underwriting and closing of loans
• Handling escalated collection activities to avoid repossession
• Overseeing reconditioning by service department, ensuring that cosmetic and mechanical reconditioning are performed within dealer's cost and time limitations
• Managed used vehicle wholesales, repossessed and auction acquisitions and monitored and adjusted inventory to optimize customer options
• Kept abreast of auto auction activity and prices and attended auctions on regular basis
• Understood, kept abreast of and complied with federal, state and local laws and regulations
• Established, implemented and upheld company policies and implemented standards fairly
• Maintained excellent attendance record, consistently arriving to work on time, opened and closed store
• Monitored customer buying trends, likes and dislikes, lost sales, market conditions and competitor actions to determine stock, adjust strategies, and achieve sales goals
• Resolved problems with customers to maintain relationships and increase return customer base
• Maintained vehicle inventory and ensured that sales people were informed of all new inventory and current advertising efforts, including special sales
• Forecast goals and objectives for sales, gross, and key expenses on a monthly and annual basis

• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
• Oversaw and managed all sales operations and strategies and coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
• Coached sales associates in product specifications, sales incentives and successful selling methods and techniques, significantly increasing customer satisfaction ratings
• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies
• Applied established sales techniques and persuasive communication skills to meet personal sales objectives
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services, as well as followed up and pursued unsold prospects
• Maintained extensive knowledge of company products and services, ordered new vehicles
• Purchased and appraised all preowned inventory from variety of sources
• Established and upheld company policies and implemented standards fairly
• Established business development department in both stores and staffed both departments
• Coordinated reconditioning of preowned vehicles with service department
• Ensured compliance with state, federal and local law and regulations
• Ensured that all vehicles were in compliance with North Carolina State inspection requirements
• Assisted finance department with approvals and closings as needed
• Developed strategic relationships with key suppliers and clients to foster profitable business initiatives
• Developed and maintained relationships with lenders, prospective lenders and aftermarket providers
• Oversaw remarketing of wholesale vehicles
• Used Dealertrack, Dealertrack Menu, Pro-Max, Arkona/Dealertrack
• All these activities were performed at both stores simultaneously
• Spent half week at each store, both of which were owned by same person

• Coached employees in successful selling methods and encouraged cross-selling to drive revenue
• Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
• Maintained extensive knowledge of company products and services
• Produced contracts, reports, letters, and proposals for clients and kept contracts in transit to 3-5 days maximum
• Supervised sales team of 12 people, stepping in to support employees and deliver smooth sales processes for clients, as well as oversaw 2 floor managers and finance manager
• Applied established sales techniques and persuasive communication skills to meet personal sales objectives
• Packaged all deals for funding, desked deals and got finance deals approved
• Took 100-120 turns per month in finance office, all spot deliveries
• Appraised all trades
• Developed and maintained relationships with lenders and prospective lenders and developed strategic relationships with key suppliers and clients to foster profitable business initiatives
• Used Dealertrack, Dealertrack menu, Promax and Adp at this location
• Uphold company policies and implemented standards fairly
• Assisted in organization of promotional events and interactions with community to increase sales volume
• Held daily meetings with sales team to identify techniques to overcome sales obstacles