Phillip Goins
Cyber Security
Cedar City,UT
Summary
I am a hardworking dedicated individual who is actively searching for full time employment in the Cyber Security field. I am currently attending Southern Utah University and will be graduating April 2023. I will have a Bachelors in Cyber Security and a Minor in Computer Science. My dedication and commitment to mission accomplishment stems from the Marine Corps. I always give everything my all and do not settle short of success. I have a record of team-oriented success and received several individual awards thought my career in the Marines.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Internship Student
Southern Utah University
Cedar City, UT
07.2022 - 09.2022
- Assisted in developing Cyber Security Awareness training for all faculty and student workers.
- Assisted in daily tasks to alleviate workload for Chief Information Security Officer.
- Utilized open source tools to accomplish parsing over 1,000 DMARC reports.
- Utilized Docker containers to store parsed documents on localhost.
- Created visual interface in Kibana breaking down each report with detailed graphs and Geo IP integration.
- Produced high-quality communications for internal and external use.
- Researched and reviewed information in support of daily objectives.
- Collaborated with team to optimize workflow and achieve objectives.
Climbing Wall Instructor
SUU Outdoors Employee, Southern Utah University
Cedar City, UT
09.2020 - 06.2021
- Operated 30ft Rockwall inside University gym
- Instructed group classes on how to inspect/use equipment
- Certified over 50 SUU students on belaying
- Maintained safe environment through skill monitoring
- Record keeping of all students climbing on given work day
- Inventory management to keep all equipment in safe working order.
- Latched safety gate after guests entered and exited to avoid unauthorized access to rock wall area.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Security Officer
Securitas
Cedar City, UT
04.2019 - 04.2021
- Inspected buildings, equipment, and access points permitting entry.
- Authorized verified contractors for entry.
- Ensured building was locked and secured at end of every shift.
- Conducted patrols to establish baseline and daily monitoring.
- Maintained access through 14 entrances and exits.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Constant radio awareness to increase response time to emergencies.
- High attention to detail required to make sure no safety violations existed that could cause harm to customers.
- Contacted first responders in case of emergencies.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Ski School Instructor
Brian Head Resort
Brian Head, UT
11.2019 - 03.2020
- Instructed two different group lessons in snowboarding each day with tact and professionalism. Each group containing 7-10 students.
- Insured safety of students by instructing proper techniques, and staying alert to our surroundings.
- Deescalated irate situations involving both students and parents by providing excellent customer service.
- Maintained accountability of all ski school students under my charge.
- Properly prepared for inclement weather situations.
- Instructed with patience and understanding to instill confidence in my students.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Trained athletes in proper use of equipment for safety and maximum results.
- Recorded how many students and lessons were completed each work day.
- Certified over 150 students in beginner and intermediate lessons.
Expeditionary Airfield Systems Technician
United States Marine Corps
San Diego, CA
10.2014 - 04.2019
- Managed and instructed 12 Marines on over 3,000 hours of maintenance on pair of 2.4 million dollar diesel and hydraulic operated arresting gear systems
- Implemented training plan to ensure all Marines maintained current qualifications and licenses
- Increased overall readiness of tool calibration program from 62% to 93%
- Maintained, repaired, and troubleshoot new and existing problems with Visual aid landing systems and arresting gear systems.
- Created monthly training plan to ensure physical readiness
- Coached and mentored over 10 Marines on monthly basis to achieve goals and improve quality of life
- Safely recovered F-18s / F-16s saving over $200 million in government assets in emergency situations.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
Window Treatment Installer
Legacy Shading
San Diego, CA
10.2013 - 10.2014
- Installed variety of motorized and manual window treatment products in high profile clients business and homes.
- Daily tasks included personalizing customers request for each window treatment, programming integrated home systems or wireless remotes, and electrical wiring
- As direct representative of company, customer service was number one priority.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Safely operated scissor lifts, telescopic boom lifts, pallet jacks.
- Maintained high level of awareness when carrying 16ft boxes into multi million dollar homes.
- Operated and utilized ladders from 6ft to 30ft.
- Customized motorized shades for unique window sizes and locations.
Customer Service Representative
Time Warner Cable
San Diego, CA
05.2011 - 06.2012
- Call center environment handing all forms of customer service pertaining to Time Warner Cable from billing, sales, to technical support
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Attended weekly meetings with team of individuals to review up coming events, items, and deals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Handled over 70+ calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Telecommunications Technician
Cox Communications Inc
San Diego, CA
09.2008 - 09.2010
- Responded to 8-10 telecommunication trouble calls in customers homes to troubleshoot and repair video, voice, network issues
- Maintained high professional appearance and upheld excellent customer service.
- Installed RG6 coax cable carrying RF to provide video, internet and digital phone services
- Established WIFI networks with multiple brands of routers and modems, as well as experienced with CAT6.
- Discussed and recommended service options with customers and explained costs involved.
- Followed safety procedures to avoid injuries in field.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Deescalated irate customers who were experiencing technical issues and restored faith in service.
- Worked closely with network administrators and server engineers to deliver quality service.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Education
Bachelor of Science - Cyber Security, Computer Science
Southern Utah University
05.2019 - Current
Computer Science
San Diego Miramar College
San Diego, CA 05.2001 - 05.2017
Airfield Systems And Operations
Systems Air Technical Training Center
Pensacola, FL 05.2001 - 05.2015
High School Diploma -
El Capitan Highschool
Lakeside, CA 06.2004 - 06.2008
Skills
Recordkeeping / Client Relationships
undefinedAccomplishments
Awarded Navy and Marine Corps Achievement Medal (NAM) for success in military operations.
Timeline
Internship Student
Southern Utah University
07.2022 - 09.2022
Climbing Wall Instructor
SUU Outdoors Employee, Southern Utah University
09.2020 - 06.2021
Ski School Instructor
Brian Head Resort
11.2019 - 03.2020
Bachelor of Science - Cyber Security, Computer Science
Southern Utah University
05.2019 - Current
Security Officer
Securitas
04.2019 - 04.2021
Expeditionary Airfield Systems Technician
United States Marine Corps
10.2014 - 04.2019
Window Treatment Installer
Legacy Shading
10.2013 - 10.2014
Customer Service Representative
Time Warner Cable
05.2011 - 06.2012
Telecommunications Technician
Cox Communications Inc
09.2008 - 09.2010
High School Diploma -
El Capitan Highschool
06.2004 - 06.2008
Computer Science
San Diego Miramar College
05.2001 - 05.2017
Airfield Systems And Operations
Systems Air Technical Training Center
05.2001 - 05.2015
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