Phillip Goins
Cyber Security
Cedar City,UT
Summary
I am a hardworking dedicated individual who is actively searching for full time employment in the Cyber Security field. I am currently attending Southern Utah University and will be graduating April 2023. I will have a Bachelors in Cyber Security and a Minor in Computer Science. My dedication and commitment to mission accomplishment stems from the Marine Corps. I always give everything my all and do not settle short of success. I have a record of team-oriented success and received several individual awards thought my career in the Marines.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Internship Student
Southern Utah University
Cedar City, UT
07.2022 - 09.2022
- Assisted in developing Cyber Security Awareness training for all faculty and student workers.
- Assisted in daily tasks to alleviate workload for Chief Information Security Officer.
- Utilized open source tools to accomplish parsing over 1,000 DMARC reports.
- Utilized Docker containers to store parsed documents on localhost.
- Created visual interface in Kibana breaking down each report with detailed graphs and Geo IP integration.
- Produced high-quality communications for internal and external use.
- Researched and reviewed information in support of daily objectives.
- Collaborated with team to optimize workflow and achieve objectives.
Climbing Wall Instructor
SUU Outdoors Employee, Southern Utah University
Cedar City, UT
09.2020 - 06.2021
- Operated 30ft Rockwall inside University gym
- Instructed group classes on how to inspect/use equipment
- Certified over 50 SUU students on belaying
- Maintained safe environment through skill monitoring
- Record keeping of all students climbing on given work day
- Inventory management to keep all equipment in safe working order.
- Latched safety gate after guests entered and exited to avoid unauthorized access to rock wall area.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Security Officer
Securitas
Cedar City, UT
04.2019 - 04.2021
- Inspected buildings, equipment, and access points permitting entry.
- Authorized verified contractors for entry.
- Ensured building was locked and secured at end of every shift.
- Conducted patrols to establish baseline and daily monitoring.
- Maintained access through 14 entrances and exits.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Constant radio awareness to increase response time to emergencies.
- High attention to detail required to make sure no safety violations existed that could cause harm to customers.
- Contacted first responders in case of emergencies.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Ski School Instructor
Brian Head Resort
Brian Head, UT
11.2019 - 03.2020
- Instructed two different group lessons in snowboarding each day with tact and professionalism. Each group containing 7-10 students.
- Insured safety of students by instructing proper techniques, and staying alert to our surroundings.
- Deescalated irate situations involving both students and parents by providing excellent customer service.
- Maintained accountability of all ski school students under my charge.
- Properly prepared for inclement weather situations.
- Instructed with patience and understanding to instill confidence in my students.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Trained athletes in proper use of equipment for safety and maximum results.
- Recorded how many students and lessons were completed each work day.
- Certified over 150 students in beginner and intermediate lessons.
Expeditionary Airfield Systems Technician
United States Marine Corps
San Diego, CA
10.2014 - 04.2019
- Managed and instructed 12 Marines on over 3,000 hours of maintenance on pair of 2.4 million dollar diesel and hydraulic operated arresting gear systems
- Implemented training plan to ensure all Marines maintained current qualifications and licenses
- Increased overall readiness of tool calibration program from 62% to 93%
- Maintained, repaired, and troubleshoot new and existing problems with Visual aid landing systems and arresting gear systems.
- Created monthly training plan to ensure physical readiness
- Coached and mentored over 10 Marines on monthly basis to achieve goals and improve quality of life
- Safely recovered F-18s / F-16s saving over $200 million in government assets in emergency situations.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
Window Treatment Installer
Legacy Shading
San Diego, CA
10.2013 - 10.2014
- Installed variety of motorized and manual window treatment products in high profile clients business and homes.
- Daily tasks included personalizing customers request for each window treatment, programming integrated home systems or wireless remotes, and electrical wiring
- As direct representative of company, customer service was number one priority.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Safely operated scissor lifts, telescopic boom lifts, pallet jacks.
- Maintained high level of awareness when carrying 16ft boxes into multi million dollar homes.
- Operated and utilized ladders from 6ft to 30ft.
- Customized motorized shades for unique window sizes and locations.
Customer Service Representative
Time Warner Cable
San Diego, CA
05.2011 - 06.2012
- Call center environment handing all forms of customer service pertaining to Time Warner Cable from billing, sales, to technical support
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Attended weekly meetings with team of individuals to review up coming events, items, and deals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Handled over 70+ calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Telecommunications Technician
Cox Communications Inc
San Diego, CA
09.2008 - 09.2010
- Responded to 8-10 telecommunication trouble calls in customers homes to troubleshoot and repair video, voice, network issues
- Maintained high professional appearance and upheld excellent customer service.
- Installed RG6 coax cable carrying RF to provide video, internet and digital phone services
- Established WIFI networks with multiple brands of routers and modems, as well as experienced with CAT6.
- Discussed and recommended service options with customers and explained costs involved.
- Followed safety procedures to avoid injuries in field.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Deescalated irate customers who were experiencing technical issues and restored faith in service.
- Worked closely with network administrators and server engineers to deliver quality service.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Education
Bachelor of Science - Cyber Security, Computer Science
Southern Utah University
05.2019 - Current
Computer Science
San Diego Miramar College
San Diego, CA 05.2001 - 05.2017
Airfield Systems And Operations
Systems Air Technical Training Center
Pensacola, FL 05.2001 - 05.2015
High School Diploma -
El Capitan Highschool
Lakeside, CA 06.2004 - 06.2008
Skills
Recordkeeping / Client Relationships
Outstanding communication skills
Strategic planning and analysis
Team collaboration / Initiative
Database Management / System Administration Windows and Linux
Project Management / Critical Thinking
MS Office
Wireshark software
IDS Integration / Incident Response Management
Java / Python / HTML / CSS
Linux/Ubuntu/Windows
Digital Forensics / Malware Analysis / Autopsy / Bulk Extractor
Testing and debugging / Problem Solving
Programming documentation
Open source software implementation
Public Speaking and Leadership
Accomplishments
Awarded Navy and Marine Corps Achievement Medal (NAM) for success in military operations.
Timeline
Internship Student
Southern Utah University
07.2022 - 09.2022
Climbing Wall Instructor
SUU Outdoors Employee, Southern Utah University
09.2020 - 06.2021
Ski School Instructor
Brian Head Resort
11.2019 - 03.2020
Bachelor of Science - Cyber Security, Computer Science
Southern Utah University
05.2019 - Current
Security Officer
Securitas
04.2019 - 04.2021
Expeditionary Airfield Systems Technician
United States Marine Corps
10.2014 - 04.2019
Window Treatment Installer
Legacy Shading
10.2013 - 10.2014
Customer Service Representative
Time Warner Cable
05.2011 - 06.2012
Telecommunications Technician
Cox Communications Inc
09.2008 - 09.2010
High School Diploma -
El Capitan Highschool
06.2004 - 06.2008
Computer Science
San Diego Miramar College
05.2001 - 05.2017
Airfield Systems And Operations
Systems Air Technical Training Center
05.2001 - 05.2015