Summary
Overview
Work History
Education
Skills
Timeline
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Phillip Gold

Evanston,IL

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

8
8
years of professional experience

Work History

Reception/Gym Sales

Evanston Athletic Club
02.2022 - Current
  • Answered incoming phone calls, routing to appropriate parties throughout office
  • Welcomed visitors and customers by greeting and answering or directing inquiries
  • Obtained and processed payments from clients for products and services
  • Handled diverse needs for clients in-person, by phone or through email.

Agent in Charge

Zen Leaf
09.2021 - 11.2022
  • Reported directly to assistant manager or manager
  • Was the main immediate point of contact for the team
  • Made sure the team stayed on track
  • Updated assistant manager or manager with any issues that needed immediate attention
  • Made sure the team followed all standard operating procedures and company policies
  • Made sure the team acted in an appropriate manner with customers and co-workers
  • If I saw any issues that were occurring with any employees, I immediately would bring it to the manager or assistant managers attention
  • Ensured the dispensary's compliance with security, inventory and local and state regulations
  • Managed and inspired the staff to deliver the highest level of customer service
  • Ensured the safety and satisfaction of every customer and employee
  • Communicated with management on a regular basis to ensure the dispensary's excellence in service
  • Ensured employees followed company protocols
  • Trained employees with care and understanding
  • Created a warm and welcoming environment for staff and customers.

Shift Supervisor

Starbucks
07.2019 - 09.2021
  • Managed daily cash intake by counting out registers and tabulating profits
  • Upheld company standards and compliance requirements for operations
  • Directed and led employees and team members on effective operations, methods and procedures
  • Reported employee behavioral issues, losses and customer complaints to upper-level management
  • Coordinated shift workers for inventory receiving, auditing and restocking
  • Documented receipts, employee hours and inventory movement.

Barista

Starbucks
06.2016 - 06.2019
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
  • Prepared and served coffee, espresso drinks, blended coffees and teas
  • Maintained calm demeanor during high-volume periods and special events
  • Managed morning rush of customers daily with efficient, levelheaded customer service
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product
  • Followed health, safety and sanitation guidelines to pass state inspections
  • Collected payments and provided accurate change
  • Addressed and resolved customer concerns to maintain brand loyalty
  • Memorized official and off-menu coffee and tea preparations
  • Supported highest standards of conduct and service to support company reputation.

Education

Associate of Arts - Computer Science

Oakton Community College
Des Plaines, IL
05.2025

Skills

  • Teamwork and Collaboration
  • Customer Needs Assessment
  • Verbal and Written Communication
  • Creative Thinking
  • Cash Handling
  • Problem Solving

Timeline

Reception/Gym Sales

Evanston Athletic Club
02.2022 - Current

Agent in Charge

Zen Leaf
09.2021 - 11.2022

Shift Supervisor

Starbucks
07.2019 - 09.2021

Barista

Starbucks
06.2016 - 06.2019

Associate of Arts - Computer Science

Oakton Community College

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Phillip Gold