Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Phillip Gomez

Lubbock

Summary

Sales professional with extensive experience at Vonage, specializing in customer service and relationship management. Consistently exceeded sales targets through effective communication and upselling strategies. Skilled in technical support and visual merchandising, enhancing client interactions to drive business growth and improve customer satisfaction.

Overview

26
26
years of professional experience

Work History

Sales Associate

Verizion Wireless
Lubbock
04.2024 - Current
  • Assisted customers in selecting mobile devices and service plans.
  • Maintained product knowledge of latest devices and promotions.
  • Processed customer transactions accurately and efficiently.
  • Provided technical support for devices and software issues.
  • Collaborated with team members to enhance customer service strategies.
  • Educated customers on device features and usage tips.
  • Organized merchandise displays to promote new products effectively.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Processed transactions using a point-of-sale system.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Used technology resources to assist customers in locating and selecting items.
  • Upsold additional items based on customer interests and needs.
  • Demonstrated product features and benefits for customers' needs.
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.
  • Conducted inventories on a regular basis to track stock levels.
  • Adhered to company initiatives and achieved established goals.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Described merchandise and explained use, operation and care.
  • Bagged or packaged purchases and wrapped gifts.

Hogland Office Equipment

Copier Technician
Lubbock
07.2023 - 04.2024
  • Performed routine maintenance on copiers to ensure optimal performance.
  • Installed and configured new copier systems for client use.
  • Provided training to users on proper copier operation and troubleshooting steps.
  • Collaborated with team members to resolve complex technical problems quickly.
  • Maintained inventory of parts and supplies for timely service delivery.
  • Communicated effectively with clients to understand their equipment needs.
  • Assisted in developing operational procedures for enhanced service efficiency.
  • Researched parts availability for specific models of copiers and printers when needed for repairs.
  • Tested functionality of newly installed or repaired equipment before returning it to customers.
  • Coordinated with vendors regarding warranty coverage for defective parts replaced during repairs.
  • Responded quickly to emergency service calls from clients when needed outside normal business hours.
  • Disassembled faulty components during repair process using appropriate safety procedures.
  • Trained staff members on proper operation of newly installed or upgraded copier and printer units.
  • Communicated effectively with customers in order to explain the nature of their service request.
  • Maintained an organized inventory of consumable supplies such as toner cartridges and paper rolls.
  • Analyzed diagnostic codes generated by digital copiers and printers in order to identify root cause of issue being reported by customer.
  • Conducted regular preventative maintenance on all assigned copiers and printers.
  • Assessed customer needs accurately in order to recommend additional services or products offered by company.
  • Assisted customers in resolving network connectivity issues related to copier and printer setup.
  • Provided technical support to users in the installation of printer drivers and software applications.
  • Identified problems with malfunctioning equipment and resolved issues through troubleshooting techniques.
  • Performed maintenance and repairs on copiers, printers, fax machines, scanners, and other office equipment.
  • Traveled to business locations to troubleshoot, diagnose and resolve copier problems.
  • Removed malfunctioning components and replaced with new or refurbished parts.
  • Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
  • Answered customer service calls and resolved issues quickly to return machines to operational status.
  • Offered repair or service options to help customers make decisions.
  • Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.

Route Sales Representative

RSR Standard Coffee
Lubbock
01.2015 - 07.2023
  • Delivered products to customers on assigned routes following established schedules.
  • Maintained accurate inventory records and managed stock levels during deliveries.
  • Built strong relationships with clients through effective communication and service.
  • Resolved customer inquiries and complaints promptly to ensure satisfaction.
  • Operated delivery vehicles safely while adhering to traffic regulations and company policies.
  • Collaborated with warehouse staff to ensure timely loading of delivery vehicles.
  • Monitored vehicle maintenance needs and reported issues for prompt resolution.
  • Assisted in training new route sales representatives on operational procedures and systems.
  • Conducted daily pre-trip inspections of delivery vehicles.
  • Loaded, unloaded, and delivered product in a timely manner.
  • Monitored stock levels on route trucks to ensure accuracy of inventory counts.
  • Promoted positive relationships with customers to maintain consistent sales.
  • Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
  • Responded quickly to customer inquiries regarding products or services.
  • Delivered product to customers in a safe and courteous manner.
  • Provided excellent customer service by answering questions and resolving complaints in a professional manner.
  • Assisted with merchandising displays at customer locations when requested.
  • Confirmed product displays met company specifications regarding placement, date codes and pricing.
  • Reported any discrepancies between orders and actual items received and delivered promptly to management staff.
  • Planned and organized routes within territory to maximize efficiency and time.
  • Restocked shelves as needed in order to ensure adequate inventory levels for customers.
  • Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
  • Maintained accurate records of all deliveries and pickups.
  • Utilized effective problem solving skills when resolving customer issues.
  • Organized deliveries according to customer needs.
  • Ensured compliance with all federal, state, local laws governing transportation of goods.
  • Participated in promotional activities such as special events, trade shows.
  • Maintained an organized work space at all times.
  • Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
  • Assisted with unloading incoming shipments from vendors.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Collected money, provided change and recorded transactions on receipts.
  • Informed regular customers of new products or services and price changes.
  • Kept accurate logs of all deliveries and trips.
  • Reviewed lists of station drops, dealers or customers, loading trucks with appropriate deliverables.

Manager

Vonage
Lubbock
02.2014 - 01.2015
  • Led team to enhance operational efficiency and streamline workflows.
  • Coordinated scheduling and assigned tasks to optimize resource allocation.
  • Trained new employees on company policies and safety procedures.
  • Monitored team performance and provided constructive feedback regularly.
  • Implemented process improvements to reduce downtime and increase productivity.
  • Facilitated team meetings to discuss objectives and address challenges.
  • Developed training materials to support ongoing employee development initiatives.
  • Fostered a collaborative team environment to encourage communication and teamwork.
  • Provided guidance, coaching, and feedback to team members.
  • Created and maintained a positive work environment for employees.
  • Assigned and monitored daily tasks for team members.
  • Organized team meetings to discuss progress and challenges.
  • Ensured compliance with company policies and regulations.
  • Identified areas where teams could improve their skillset.
  • Developed strategies to motivate employees in achieving goals.
  • Recruited, trained, and supervised new staff members.
  • Promoted a culture of collaboration within the team.
  • Provided technical assistance when needed.
  • Monitored customer service standards across the organization.
  • Collaborated with other departments to ensure smooth operations.
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Resolved conflicts between team members in a timely manner.
  • Implemented new processes and procedures as needed.
  • Developed strategies to increase productivity and efficiency of the team.
  • Conducted regular performance appraisals for all team members.
  • Analyzed data trends to identify opportunities for improvement.
  • Participated in budgeting activities to maximize resources.
  • Ensured that deadlines were met by setting realistic goals.
  • Maintained records of employee performance reviews.
  • Resolved conflicts between team members quickly and effectively.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Oversaw daily workloads and workflow for smooth operations.
  • Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
  • Initiated training sessions and coached employees to develop effective staff.
  • Led regular team meetings to communicate current business trends and relevant updates.
  • Set goals for performance and deadlines to comply with company plans and vision.
  • Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
  • Partnered with upper management and HR to identify effective resolutions for employee relations issues.
  • Coached team for success by using corrective action processes.
  • Reviewed candidate resumes and scheduled and interviewed potential new hires.
  • Conducted root causes analysis to develop corrective action plans.
  • Suggested various operational strategies to increase productivity.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Supported HR staff with recruiting and retaining high-performing talent.
  • Implemented strategic team objectives aligned with company goals, increasing productivity.
  • Led a diverse team of XX members, fostering a collaborative and high-performance culture.
  • Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores.
  • Coordinated with other departments to ensure seamless project integration and timely completion of objectives.
  • Set clear team goals and monitored progress, adjusting strategies as needed to meet targets.
  • Enhanced team communication through the introduction of new collaboration tools, improving project coordination.
  • Recognized and rewarded team and individual achievements, boosting morale and motivation.
  • Encouraged continuous learning and professional development within the team, facilitating external and internal training opportunities.
  • Utilized project management software to track team tasks, deadlines, and accomplishments.
  • Ensured compliance with company policies and industry regulations, mitigating risk and maintaining integrity.
  • Managed team budget and resources efficiently, reducing costs while maintaining high-quality standards.
  • Conducted regular performance evaluations, providing constructive feedback and personal development plans.
  • Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
  • Fostered an inclusive team culture, promoting diversity and encouraging innovative ideas.
  • Managed remote teams effectively, using virtual communication tools to maintain engagement and productivity.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Implemented quality control measures to uphold company standards.

Sales Representative

American National Insurance Company
Lubbock
02.1999 - 02.2014
  • Assisted clients in understanding policy options and coverage details.
  • Evaluated client needs to recommend appropriate insurance products.
  • Processed policy applications and managed client accounts effectively.
  • Conducted regular follow-ups with clients to ensure satisfaction and retention.
  • Collaborated with underwriters to assess risk and finalize policies.
  • Educated clients on claims process and documentation requirements.
  • Maintained accurate records of client interactions and transactions.
  • Developed marketing strategies to attract new clients through referrals and networking.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Responded to customer inquiries and problems to promote great service.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Processed payments received from clients promptly according to established procedures.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Analyzed claims data to determine potential areas of improvement for policyholders' protection.
  • Monitored market conditions to ensure that existing policies remain competitively priced.
  • Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
  • Generated reports detailing sales activities, client interactions, and progress towards goals.
  • Conducted research to identify competitive rates and benefits offered by other providers.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Developed appropriate quotes based on risk information.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Contacted underwriters and submitted forms to obtain binder coverage.
  • Achieved repeat business and referrals through personalized services.
  • Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
  • Met with division leaders and consultants to discuss strategies to increase sales.
  • Greatly improved office operations by reducing backtracking of work through creation of material movement process.
  • Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
  • Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
  • Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Leveraged industry trends to shape solutions and approaches.
  • Led sales team to drive product promotions and increase engagement.
  • Developed strategic sales plans aligned with company objectives.
  • Managed client relationships to ensure satisfaction and retention.
  • Collaborated with cross-functional teams to enhance customer service initiatives.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Established relationships with key clients, while maintaining existing customer base.
  • Performed sales consultations and educated clients on products and services.
  • Created and presented monthly reports to management on sales performance.
  • Achieved company growth and brand development through market expansion and sales.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Supported sales team members to drive growth and development.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Gained market share in new sales performance through aggressive team training.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.

Education

High School Diploma -

Frendship High School
Wolfforth, TX
05-1995

Skills

  • Customer service
  • Product knowledge
  • Technical support
  • Point-of-sale operations
  • Visual merchandising
  • Relationship management
  • Excellent communication skills
  • Store opening and closing
  • Verbal and written communication
  • Excellent people skills
  • Friendly and outgoing
  • Reliable and punctual
  • Upselling
  • Calm demeanor
  • Customer engagement
  • Energetic self-starter
  • Positive and professional
  • Retail merchandising expertise
  • Exceeds sales goals
  • Flexible schedule
  • Listening skills
  • Sales goals attainment
  • Promotional support
  • Point of sale operation
  • Complex Problem-solving
  • Time management
  • Goal oriented
  • Written and oral communication skills
  • Relationship building
  • Task prioritization
  • Relationship selling
  • Client service
  • Effective communication

Languages

English
Full Professional
Spanish
Full Professional

References

References available upon request.

Timeline

Sales Associate

Verizion Wireless
04.2024 - Current

Hogland Office Equipment

Copier Technician
07.2023 - 04.2024

Route Sales Representative

RSR Standard Coffee
01.2015 - 07.2023

Manager

Vonage
02.2014 - 01.2015

Sales Representative

American National Insurance Company
02.1999 - 02.2014

High School Diploma -

Frendship High School

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