Phillip Graham
Ellington,CT
Summary
To utilize solid communication, relationship and promotional skills in a position where I can contribute to and shape a company's growth efforts. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Service Manager
Grant Bros
09.2023 - Current
- Providing the best hospitality and atmosphere for our guests
- Managing the entire restaurant
Service Manager
Trumbull Kitchen
10.2021 - 08.2023
- Work to ultimately provide the best guest experience
- Daily duties include opening and closing the restaurant
- Assist in all of the daily activities of the restaurant
- Hired and trained all FOH staff to maintain the consistently high level of standards of a Max Hospitality restaurant.
Server
Max's Oyster Bar
04.2021 - 04.2022
- Served at the behest of the guest
- Opened and closed the restaurant
- Assisted in the overall experience of a Max Hospitality restaurant guest.
Manager
Burton's Grill
01.2017 - 01.2019
- Service Manager, managing employee schedules, inventory of products, expediter and managing staff.
Associate
Burton's Grill
01.2016
- Opening and closing restaurant
- Counting and balancing cash drawers, dispersing tips
- Running the day-to-day operations of the FOH staff.
Manager
Laurapin
08.2014 - 02.2015
- Implemented fine dining initiatives; reworked restaurant layout to better streamline a superior dining experience and increasing revenues
- Opened and closed restaurant
- Counted and balanced cash drawers, dispersed tips
- Ran the day-to-day operations of the FOH staff, including scheduling.
Captain, Trainer, Member of the Serving Etiquette Initiative
Bar Americain
10.2009 - 11.2012
- Responsible for the training of new wait staff
- Various table maintenance; including polishing of silver and glassware resetting the dining room and familiarizing myself with changes to the menus
- Constantly staying abreast of new trends, techniques and information to implement in my daily duties.
Chemical Operations Specialist
United States Army
01.2002 - 08.2005
- Maintain practical data of special weapons and tactics, operate the Fox light armored chemical reconnaissance vehicle, operate the MM1 mobile mass spectrometer, provide productivity assessments, and prepare physical fitness regimens.
Education
High School Diploma -
University of Connecticut
Storrs, CT05.2028
Skills
Strong interpersonal communication
Commitment to bring quality results
Creative responses to challenges
Special Skills And Awards
- Top Sales, Bar Americain 2011, 2012
- Certifications and proficiencies in several Army specialties including Airborne, Air Assault, Combat Lifesaver and Primary Leadership Development Course (PLDC)
- Multiple computer applications (Excel, Outlook, Google Docs)
Timeline
Service Manager
Grant Bros
09.2023 - Current
Service Manager
Trumbull Kitchen
10.2021 - 08.2023
Server
Max's Oyster Bar
04.2021 - 04.2022
Manager
Burton's Grill
01.2017 - 01.2019
Associate
Burton's Grill
01.2016
Manager
Laurapin
08.2014 - 02.2015
Captain, Trainer, Member of the Serving Etiquette Initiative
Bar Americain
10.2009 - 11.2012
Chemical Operations Specialist
United States Army
01.2002 - 08.2005
High School Diploma -
University of Connecticut
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