Phillip Gray

My primary responsibility is the system administrator for the DWR customer
database, license database and sales database. This includes creating, testing, implementing programming
and maintaining a highly complex relational Oracle database in order to ensure that the sales and drawing
systems system work appropriately. I am highly skilled at Oracle SQL/PSQL, MySQL and have a
high level working understanding of other SQL languages. I am also highly proficient in Tableau and have created a
number of business data dashboards for the Utah DWR:
(https://public.tableau.com/profile/phil.gray6864#!/). I am responsible for creating and analyzing
reports involving customer data, sales data and a wide range of other business data.

• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
• Responded to requests for information from public, other municipalities or state and federal legislative offices.
• Informed customers by mail or telephone of additional steps needed to obtain licenses.
• Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
• Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
• Created documents with applicant information and verified data against [Type] database information.
• Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
• Proved successful working within tight deadlines and a fast-paced environment.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.