Microsoft Office
Phillip Greenfeder
Currently Unemployed
Summary
Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Manager
General Floor
Bethlehem, PA
12.2021 - 10.2023
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Boosted sales and customer loyalty through incentive programs.
- Consulted customers to boost product sales and services.
Counter Sales
General Floor
Bethlehem, PA
12.2020 - 12.2021
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
Sales Specialist
Lowe's Home Improvement
Port Charlotte , FL
10.2011 - 11.2020
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Created and implemented sales strategies to successfully meet company targets.
- Drafted, finalized and submitted paperwork to complete sales.
- Supported retail distributors, dealers and customers through in-person and telephone support.
Education
High School Diploma -
North Warren Regional Highschool
Blairstown Nj 09.2004 - 06.2008
Skills
Relationship building and management
Sales professional
Cash handling expertise
Business development expertise
Sales expertise
Proficient in MS Office
Customer service awareness
Goals and performance
Verbal/written communication
Relationship Management
Product training
Team Player
Approachable
Friendly
Project Management
Accomplishments
- Received the “Top Sales in the region Award” for exemplary performance and recognition for handling the largest account in the company.
- Repeatedly received recognition from superiors for excellence in service.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Supervised team of 4 staff members.
Software
Certification
Licensed Fork Lift Driver - 2023
Timeline
Branch Manager
General Floor
12.2021 - 10.2023
Counter Sales
General Floor
12.2020 - 12.2021
Sales Specialist
Lowe's Home Improvement
10.2011 - 11.2020
High School Diploma -
North Warren Regional Highschool
09.2004 - 06.2008