Phillip Hammons
Oklahoma City,OK
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Front Office Manager
Springhill Suites By Marriott
04.2022 - 06.2023
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed reservations records for guest and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
Front Desk Agent
Hampton Inn By Hilton
05.2019 - 04.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Maintained clean and organized front desk areas to uphold polished company image.
Education
High School Diploma -
Douglass High School
Oklahoma City, OKAssociate of Applied Science - Psychology
Langston University
Langston, OKSkills
- Policy and Procedure Modification
- Project Management
- Guest Registration
- Oral and Writing Communication
- Customer Relations
- Staff Management
- Telephone Reservations
- Front Office Management
Timeline
Front Office Manager
Springhill Suites By Marriott
04.2022 - 06.2023
Front Desk Agent
Hampton Inn By Hilton
05.2019 - 04.2022
High School Diploma -
Douglass High School
Associate of Applied Science - Psychology
Langston University
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