Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Phillip Harris

Summary

Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Admissions Advisor

Fortis College
06.2022 - Current
  • Organized college tours for graduating students and coordinated group visits from high schools.
  • Worked with financial aid office to verify student's' applications and discuss payment options.
  • Created and designed marketing materials for student recruitment and retention.
  • Maintained positive relationships with students, faculty, alumni, and administration.
  • Identified and addressed concerns of incoming students and parents.
  • Regularly met with enrolled students to confirm success and identify problem areas.
  • Gathered necessary paperwork and applications for students to initiate enrollment process.
  • Developed new student orientation programs to build excitement around transfer and enrollment.
  • Educated students on college admissions process and scholarship requirements.

Mortgage Protection Consultant

The Leazer Group
07.2019 - 07.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Educated clients on insurance policies and procedures.
  • Conducted annual reviews of existing policies to update information.
  • Analyzed customer needs to provide customized insurance solutions.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Calculated premiums and established payment methods for sales.
  • Negotiated contracts and terms of sale with potential customers.
  • Met with customers to provide information about available products and policies.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Generated leads through cold-calling, networking and other outreach methods.

Direct Sales Consultant

Charter Communications
11.2018 - 07.2021
  • Met customers in homes and businesses to discuss and demonstrate products.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Achieved aggressive monthly quota of $[Amount] consistently.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Presented professional image consistent with company's brand values.

Licensed Health and Life Insurance Agent

AmeriLife
07.2013 - 05.2019
  • Maintained high standards of customer service by building relationships with clients.
  • Increased sales of life insurance products through tactical customer outreach.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.

Compliance Specialist

Bridgepoint Education
02.2010 - 06.2013
  • Supported team by pitching in to complete special projects.
  • Performed quality reviews to uncover workflow and communication issues.
  • Assisted with training sessions to educate management personnel on compliance and regulatory standards through [Software] and presentations.
  • Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
  • Responded to employee inquiries regarding compliance regulations and procedures.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Monitored and assessed compliance risks associated with operational processes and procedures.
  • Identified, investigated and documented compliance violations and recommended corrective measures.

Admissions Counselor

Ashford University
11.2008 - 02.2010
  • Reviewed admissions applications and evaluated student credentials.
  • Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
  • Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment.
  • Increased interdepartmental relationships within university to improve student success.
  • Gathered necessary paperwork and applications for students to initiate enrollment process.
  • Maintained positive relationships with students, faculty, alumni, and administration.
  • Worked with financial aid office to verify student's' applications and discuss payment options.
  • Developed new student orientation programs to build excitement around transfer and enrollment.
  • Assisted students in exploring and selecting career paths.
  • Advised students on educational, career and social opportunities.

Account Executive

Computer Technologies
03.2007 - 10.2008
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Executed successful sales strategies to convert leads into customers.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Collaborated with internal teams to develop account strategy.
  • Managed sales cycle to maintain solid customer base.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Gained understanding of goals, objectives and processes to meet client business needs.
  • Met and exceeded service level goals to achieve standards and expectations.
  • Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.

Medical Collections Supervisor

California Business Bureau Inc.
09.1999 - 07.2007
  • Prepared and delivered performance reviews of 12 collections agents to support continuous improvement of department.
  • Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
  • Investigated and reviewed credit risks and collections.
  • Identified needs and provided training to clarify expectations of collections agents.
  • Scheduled employees to provide full coverage of incoming and outgoing calls.
  • Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Generated and mailed updated statements monthly and processed demand letters.
  • Interviewed and assisted in selection of candidates for collections positions on team of [Number].
  • Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
  • Accessed credit records to evaluate customer credit histories.

Education

Master of Arts - Psychology - MFT

Remington College
San Diego

Bachelor of Arts - Political Science

University of California - San Diego
La Jolla, CA

Skills

  • Student Registration
  • Administration Collaboration
  • Scholarships and Grants Exploration
  • Time Management
  • Counsel Individuals
  • Listening Actively
  • Student Records Maintenance
  • Follow Up Interviews
  • Administration Required Reporting
  • Admissions Requirements
  • Recruitment Participation
  • School Programs
  • Advise Students
  • Admissions Processes

Accomplishments

  • Served in the United States Marine Corps 1981-1985
  • Two years Active Reserves 1985 - 1987

Certification

  • Licensed Life and Health Insurance Agent
  • Licensed Property and Casualty Agent

Timeline

Admissions Advisor

Fortis College
06.2022 - Current

Mortgage Protection Consultant

The Leazer Group
07.2019 - 07.2021

Direct Sales Consultant

Charter Communications
11.2018 - 07.2021

Licensed Health and Life Insurance Agent

AmeriLife
07.2013 - 05.2019

Compliance Specialist

Bridgepoint Education
02.2010 - 06.2013

Admissions Counselor

Ashford University
11.2008 - 02.2010

Account Executive

Computer Technologies
03.2007 - 10.2008

Medical Collections Supervisor

California Business Bureau Inc.
09.1999 - 07.2007

Master of Arts - Psychology - MFT

Remington College

Bachelor of Arts - Political Science

University of California - San Diego

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Phillip Harris