Phillip Holzschuh
Jacksonville,FL
Summary
Detail-oriented IT professional with hands-on experience in hardware installation, configuration, and troubleshooting within enterprise environments. Proven ability to manage and execute projects, perform structured cabling, and document procedures with precision. Eager to contribute technical expertise to Oracle Cloud Infrastructure's data center operations team.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Service Technician
Bridgenext / Emtec Inc.
04.2024 - Current
- Conducted in-depth root cause analysis to swiftly identify and resolve quality issues, minimizing downtime and enhancing system reliability.
- Provided comprehensive technical support, including hardware break/fix solutions and network troubleshooting, contributing to increased uptime and employee satisfaction.
- Installed and configured wireless access points, adhering to strict safety protocols, ensuring seamless network connectivity and compliance with enterprise standards.
- Provided expert support to end-users across multiple applications, enhancing their productivity and ensuring optimal performance.
- Worked closely with cross-functional teams to achieve seamless integration and deployment of IT services, ensuring consistent company-wide operations.
- Managed and meticulously documented help desk tickets, ensuring efficient tracking, timely resolution of issues, and maintaining a comprehensive support history.
Intern
Bridgenext / Emtec Inc.
11.2023 - 04.2024
- Configured and performed quality assurance on Windows 10 & 11 systems using Intune and related software deployment tools, ensuring flawless execution in large-scale deployments.
- Collaborated with a team of 20+ technicians to successfully deploy over 20,000 student laptops within four months, demonstrating effective teamwork and project management skills.
- Imaged and provisioned 60-100 laptops/desktops daily, ensuring rapid and accurate deployment across multiple end-user environments.
- Conducted in-depth root cause analysis to swiftly identify and resolve quality issues, minimizing downtime and enhancing system reliability.
- Delivered prompt and comprehensive technical support for software issues, bolstering employee confidence in IT solutions and improving overall productivity.
- Installed wireless access points across multiple locations, strictly following safety protocols to ensure secure and reliable network connectivity.
Member Services Representative
Navy Federal Credit Union
11.2022 - 07.2023
- Boosted productivity by thoroughly analyzing member needs and delivering exceptional support tailored to their needs.
- Provided expert recommendations, sourced products, and ensured timely fulfillment of customer requests, enhancing overall satisfaction.
- Collaborated with cross-departmental teams to effectively resolve member concerns, fostering a unified approach to customer service.
- Consistently achieved customer call targets by adhering to service level agreements, optimizing handle time, and maximizing productivity.
- Kept abreast of product and service updates, ensuring accurate information delivery and informed customer interactions.
- Led the implementation of policy changes and supported team members in adapting to new procedures, ensuring smooth transitions and compliance.
- Employed advanced elicitation techniques to accurately assess member needs and safeguard sensitive information against potential fraud.
Surgical Technician
Capital Veterinary Specialists
03.2018 - 11.2022
- Proactively identified and addressed potential surgical workflow issues, optimizing procedural efficiency and minimizing delays.
- Conducted detailed analysis, inventory management, and maintenance of critical equipment, ensuring operational readiness and compliance with business requirements.
- Precisely assembled and sterilized instrument packs using high-pressure autoclaves, maintaining strict adherence to safety and quality protocols.
- Managed and secured sensitive client data by meticulously updating records in standardized systems, ensuring accuracy and compliance with data protection protocols.
- Managed and secured sensitive client data by meticulously updating records in standardized systems, ensuring accuracy and compliance with data protection protocols.
- Accurately documented patient care activities and processed invoicing on a daily basis, ensuring timely and precise financial records.
Playground Installer
National Playground Construction
01.2017 - 03.2018
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Laid out materials and system components to prepare for installation.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
Retention Customer Service Representative
Citibank, NA
04.2016 - 01.2017
- Responded to customer calls promptly, minimizing on-hold times and enhancing overall satisfaction.
- Sustained high levels of customer satisfaction by implementing proactive strategies to address needs and resolve concerns efficiently.
- Actively engaged with customers, swiftly resolving concerns and escalating critical issues to supervisors when necessary.
- Managed customer inquiries and suggestions with professionalism and courtesy, ensuring a positive experience.
- Investigated and resolved customer inquiries and complaints promptly, ensuring quick and satisfactory resolutions.
Education
Associate of Science - Computer Information Technology
Florida State College At Jacksonville
Jacksonville, FL04.2024
Associate of Science - Data Science
Florida State College At Jacksonville
Jacksonville, FL04.2025
Associate of Science - Emergency Medical Services
Southeastern College
Jacksonville, FL05.2013
Skills
- Hardware and Software Installation
- Network Troubleshooting
- Hardware and Software Optimization
- Microsoft SQL Server
- Python Development
- HTML5, CSS3 & Java Script
- SQL Query Writing
- Database Administration
- Printers and Peripherals
- ServiceNow
- Help Desk Support
- Break/Fix
Certification
Google Cybersecurity Professional Certification
CompTIA ITF+ Certification
Affiliations
- The National Society of Leadership and Success - Member
- ISC2 Candidate
Timeline
Service Technician
Bridgenext / Emtec Inc.
04.2024 - Current
Intern
Bridgenext / Emtec Inc.
11.2023 - 04.2024
Member Services Representative
Navy Federal Credit Union
11.2022 - 07.2023
Surgical Technician
Capital Veterinary Specialists
03.2018 - 11.2022
Playground Installer
National Playground Construction
01.2017 - 03.2018
Retention Customer Service Representative
Citibank, NA
04.2016 - 01.2017
Associate of Science - Computer Information Technology
Florida State College At Jacksonville
Associate of Science - Data Science
Florida State College At Jacksonville
Associate of Science - Emergency Medical Services
Southeastern College
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